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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson | Page 2

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
223 Reviews
4.9

223 Reviews

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223 Reviews of Mark Johnson

December 01, 2025

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Employee Rating

I’m very pleased with my new BMW the customer service and staff at Owings Mills was outstanding. If you’re looking for a trustworthy, experienced, and professional sales person, I recommend Mr. Eric Lowery. More

by tffsmm22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery , Jesse Malone

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Dec 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you're pleased with your new BMW and that you had an outstanding experience with our team at BMW of Owings Mills. Eric Lowery is indeed a valuable member of our staff, and we appreciate your kind words about his patience and knowledge. We look forward to assisting you again in the future! Enjoy your new ride! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

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Employee Rating

Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

November 23, 2025

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Employee Rating

It's Always a pleasure doing business with BMW of Owings Mills. Eric Lowery is Five Star Excellence every time. More

by LISA.BURNETTE7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery , Jesse (Finance Man)

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Nov 24, 2025

BMW of Owings Mills responded

Thank you, Lisa! We truly appreciate your kind words and are thrilled to hear that you always have a great experience with us at BMW of Owings Mills. We're glad Eric provided you with five-star service once again. We look forward to seeing you next time! Sincerely, The Team at BMW of Owings Mills

November 23, 2025

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Employee Rating

Always great customer service. Professional, clean, nice atmosphere. Repairs completed in a timely manner. Easy to schedule routine and emergent services. Love that they offer comp More

by amcleod.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the customer service and atmosphere at BMW of Owings Mills. It's great to hear that you found our repair services timely and enjoyed the complimentary car washes. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

November 21, 2025

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Employee Rating

Mark goes all out to be as helpful as he can be during the repair process. More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Nov 21, 2025

BMW of Owings Mills responded

Thank you for your review! We appreciate your feedback about Mark's dedication during the repair process. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to hear that Mark was able to assist you so well. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

November 20, 2025

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Employee Rating

Outstanding Customer Service , Professional, knowledgeable trustworthy. This is the service I receive when bringing my vehicle in for service. More

by TERRYE8188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Nov 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Terry! We're glad to hear that you experienced outstanding customer service at BMW of Owings Mills. Our team takes pride in being professional, knowledgeable, and trustworthy, and it's great to know that it showed during your service visit. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

November 19, 2025

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Employee Rating

Mark was friendly, helpful and professional and so were the rest of the staff. I was very pleased with my experience at the service center! Thank you! More

by jamax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Jamax! It's great to hear that you had a positive experience at BMW of Owings Mills and that Mark and our staff made a great impression on you. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 15, 2025

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Employee Rating

This is why I don’t like doing surveys for companies because you ask for written comments More

by lamoanbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

BMW of Owings Mills responded

Thank you for your feedback. We appreciate you taking the time to leave a review for BMW of Owings Mills. Your insights are valuable to us, and we understand that not everyone enjoys the survey process. If you have any specific thoughts or experiences you'd like to share, please feel free to reach out directly. We hope to serve you again in the future. Sincerely, The Team at BMW of Owings Mills

November 15, 2025

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Employee Rating

Made an 8:15 AM appointment for an oil change and ended up having to wait 2.5 hrs More

by jasmine_johnson89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson

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Nov 17, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Jasmine. We understand that waiting for an oil change longer than expected can be frustrating. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better solution in the future. We appreciate your input and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

November 15, 2025

Dealership Rating
Employee Rating

Excellent customer service. Let you know how your service is going. Kept me informed by text. More

by docrodgers05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're happy to hear that you had an excellent experience with our customer service at BMW of Owings Mills. Keeping our customers informed is a priority for us, and we're glad you found our text updates helpful. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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