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Mark Lugo
Mark Lugo at Valley Hi Nissan

Mark Lugo | Page 2

Service Director

Valley Hi Nissan

15722 Valley Park Lane
Victorville, CA 92394

4.9
21 Reviews
4.9

21 Reviews

Write a Review

21 Reviews of Mark Lugo

December 02, 2024

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Employee Rating

Good experince with jose and marshall . I recommend them to everyone! Go see them at valley Hi Nissan! More

by mauro.gonzalezprieto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Deem, Marshall Ibarra

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Dec 05, 2024

Valley Hi Nissan responded

Thank you for this review. Reviews like this motivate us and help us ensure we provide high-quality care. I will pass your kind words along to Jose and Marshall. We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 07, 2024

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Employee Rating

Very friendly service everyone was friendly Anthony was so funny a pleasure to work with More

by Cottonangela65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Valley Hi Nissan responded

We're thrilled to hear that you found our service friendly and enjoyable, especially with Anthony's humor brightening your day! Your positive feedback means a lot to us and we'll be sure to share your kind words with Anthony. Thank you for taking the time to share your experience. Hope to see you again soon!

November 06, 2024

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Employee Rating

Very professional. Great with my car and wonderful customer service. Amber keeps me coming back. I will not be changing my repair company. Thank you More

by Tatianadavis091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Valley Hi Nissan responded

Thank you for your glowing review! We're delighted to hear that you found our service professional and that Amber's customer service was outstanding. Your loyalty means the world to us, and we're committed to keeping you satisfied with every visit. Thank you for choosing us for your car's needs, and we look forward to serving you again!

September 23, 2024

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I like the person who help me there because they care for me and help me with my rental car I’m grateful with Tyler my customer service agent More

by Blanca Barboza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2024

Valley Hi Nissan responded

"I'm so glad to hear that Tyler provided you with such great support! Having someone who truly cares and goes the extra mile is always a relief. Your gratitude for their help with your rental car really shines through—Tyler definitely deserves recognition for their outstanding customer service!" Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 05, 2024

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Employee Rating

I was there for a flat tire repair. 360 dollars a fine job. Just forget one little thing. The value cap. For 360! More

by Jim
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

Valley Hi Nissan responded

Thanks for your feedback! We're glad the repair went well, but we’re sorry about the missing valve cap. That shouldn't have been overlooked. Please stop by, and we'll make it right. We appreciate your business and want to ensure everything is perfect.

August 21, 2024

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Valley Hi Nissan is the best Nissan dealer in SoCal! Definitely worth the drive from wherever you are. The staff is friendly and considerate. The showroom is clean. 5 stars all around. More

by Nissanguy
Recommend Dealer
Yes

Other Employees Tagged: Joe Vickers, Harold Deem , Jorge Cervantes, Anthony Sabatino, Alan Yarbrough, Kelvin Woodard

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Aug 22, 2024

Valley Hi Nissan responded

Thank you for the amazing review! We're thrilled to hear you had such a great experience with us. Your kind words mean a lot to our team. Safe travels, and we hope to see you again soon!

August 03, 2024

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Excelente Atención al Cliente y Buen Servicio! !! Tengo 3 años de Visitarnos y siempre son bien profesionales. More

by mwmanzur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Deem , Jorge Cervantes, Anthony Sabatino, Alan Yarbrough

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Aug 06, 2024

Valley Hi Nissan responded

¡Gracias por tus amables palabras! Nos alegra saber que has tenido una excelente experiencia con nosotros durante los últimos tres años. Apreciamos tu lealtad y tu confianza en nuestro equipo.

Aug 09, 2024

Valley Hi Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2024

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Employee Rating

Marshall the sales manager and service department took good care of our issues. Very professional and we will return again. No complaints at all on my end. Thank you Valley Hi Toyota More

by elmera.panameno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Sabatino, Marshall sales manager

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Aug 06, 2024

Valley Hi Nissan responded

Thank you for your kind words! We're pleased to hear that Marshall and our team took good care of your needs. We look forward to seeing you again and appreciate your trust in Valley Hi Nissan.

July 31, 2024

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Employee Rating

I've been going to this place for my oil change,they do a great job. More

by Lene
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Tyler Wooten

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Aug 06, 2024

Valley Hi Nissan responded

Thank you for your continued trust in us for your oil changes! We're glad to hear you're satisfied with our service. We look forward to serving you again.

July 31, 2024

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Employee Rating

Alfonso’ was friendly and accurate. The technical was on point as well. I would highly recommend Valley Nissan More

by Moses.gonzalez4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso

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Aug 08, 2024

Valley Hi Nissan responded

Thank you for the kind words! We’re so glad to hear that Alfonso provided friendly and accurate service and that our technical team met your expectations. Your recommendation means a lot to us. We look forward to serving you again at Valley Hi Nissan!

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