Dealership Experience
3 yrs, 8 mos
Industry Experience
14 yrs, 2 mos
Languages Spoken
English
6 Reviews
Write a Review6 Reviews of Mark Lumley
March 28, 2024
Clearly focus their attention on me, listening carefully to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they discover some unanticipated problem, they immediately contact me to discuss it so we can decide how to address it. All the people involved are courteous and sincere. It is truly a pleasure to work with them. This operation could be cited as an excellent example of how one can run a truly customer focused business. More
March 27, 2024
Excellent service. The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru More
Other Employees Tagged: Karen Millar, Donna Hodgson
January 01, 2024
Britanni has a very positive and friendly demeanor. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. More
Other Employees Tagged: Greg Ritter, John Hardin, Karen Millar, Brittini Mantegna
September 28, 2023
Always friendly and helpful staff, easy to make appointments online, never have a problem with the service provided. appointments online, never have a problem with the service provided. More
Other Employees Tagged: Brittini Mantegna
July 01, 2023
Called in last minute for service they got me right in promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times More
Other Employees Tagged: Greg Ritter, John Hardin, Brittini Mantegna, Kaitlin Kraft
April 17, 2022
Called at 3 pm Friday April 15'22 about low tire pressure in front right tire service said bring the car in. Arrived about 3:20 service told me a nail in the tire. I gave the go ahead to repair it. Started t in front right tire service said bring the car in. Arrived about 3:20 service told me a nail in the tire. I gave the go ahead to repair it. Started to call sales since I have a warranty on tires was interrupted by service "you don't have to call, we'll do that for you." Tire fixed and completed by 3:45 and it was Friday. What a relief. Great service...since I bought the 2017 Subaru Crosstrek 3months ago I was concerned about the cost of the warranty that covers tires. Really glad I have that warranty. When I bought the car , a silver Crosstrek I couldn't get over the condition-looks showroom. My previous car was a '92 Ford Taurus I was a Ford fan for decades. Look like Delaware Subaru got a feather in their cap. -Roy Podorson More