Mark Moore

Probably the worst experience I’ve ever had with a dealership. I brought in my 2019 Dodge ram in April 2025 to have some factory recalls taken care of and have the exhaust manifold looked at because i dealership. I brought in my 2019 Dodge ram in April 2025 to have some factory recalls taken care of and have the exhaust manifold looked at because it was making a ticking sound. The maintenance team told me I would have my truck back in a day or so. They ended up keeping up for three days and it was late Friday afternoon before they communicated to me that they would need it over the weekend due to not having someone able to remove some bolts. I asked what the plan was for a temporary vehicle until mine was fixed, and they haggled with me on not being able to provide one. I said I was extremely disappointed since I was told the service would only last a day or so, and it ended up being through the weekend and into the following week. Finally, they gave me a loaner Jeep, which did not have the towing capacity of my truck, so I was not able to complete some personal plans over the weekend since it did not have towing capacity. The bill was $783 and I went on my way at the beginning of August the ticking noise from the exhaust manifold had returned so every time I start my truck, the loud ticking noise will not go away. I called and scheduled an appointment and Richard seemed very disappointed to have to work with me again. I asked him why I’m having this issue again only after a few months he said he would have to have the technicians look it over. I said I wanted the service manager to call me before I bring it in again. I left a comment thread on this website asking for Mark to contact me before I brought it in for another service and get charged almost $800 or more for the same issue that should’ve been originally fixed just a few months ago. I left Mark a voicemail a few days after leaving the comment in writing asking for some emailed correspondence and somebody from the dealership called while I was in a work meeting but did not leave a voicemail. I called back and left Mark another voicemail requesting contact again and never heard from anyone at cowboy Dodge. I think this is extremely unprofessional and absurd that you guys have no clear or honest communication with your customers. I can’t believe that you charge somebody almost 1000 bucks with the interpretation that the problems are fixed and it’s the same issue only a couple of months later. If this is how your management act you don’t deserve my business I will tell everybody I know to avoid this dealership for vehicle purchases, and service maintenance. You guys are an embarrassment to the Dodge name. More

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It's a great place for great service, the energy that is brought when you come in to the location is amazing Guys are willing to help you out with whatever needs you are looking for!!! Customer service is n brought when you come in to the location is amazing Guys are willing to help you out with whatever needs you are looking for!!! Customer service is never ending and I love it!!! I suggest this to anyone that wants to get a vechile.. More

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Excellent service and friendly staff. Always a good experience. The service department is thorough and informative. Always a good experience. The service department is thorough and informative. More

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They are wonderful. Richard Ortega went out of his way to take care of me Richard Ortega went out of his way to take care of me More

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After my comments Mark reached out and fix all our issues in a fast and orderly fashion. Mark was kind and understanding. in a fast and orderly fashion. Mark was kind and understanding. More

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great service. they contacted us. to let us know it was time to serve the truck. you get busy and it's easy to forget little things like serving your vehicle they contacted us. to let us know it was time to serve the truck. you get busy and it's easy to forget little things like serving your vehicle More

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This man is very knowledgeable and is nice as a human being that you will ever meet being that you will ever meet More

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When I took the truck in for a heater core problem the fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So now I have to drive and hour and half to go back for them to fix more that they broke. I asked if they could pay for the fuel and they said, No we can’t do that. More

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Buyers beware! !! This dealership has a vehicle with a known manufacturing issue they put right back out on the lot to sell! I will never do business here again. !! This dealership has a vehicle with a known manufacturing issue they put right back out on the lot to sell! I will never do business here again. More

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I’ve always gotten good communication from the Service Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting my vehicle serviced. More

by ckb1981 Verified Customer Verified Customer

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