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Mark Salerno

Overview Reviews (130) Inventory (571)

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Mark Salerno

Parts Manager

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

130 Reviews

Overview Reviews (130) Inventory (571)

4.8

130 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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130 Reviews of Mark Salerno

May 17, 2025

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Employee Rating

Yasmin was great! Friendly, personable and patient with answering all of my questions. I look forward to dealing with her on my future visits for our vehicle servicin Friendly, personable and patient with answering all of my questions. I look forward to dealing with her on my future visits for our vehicle servicing. More

by Barbara

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Betances, Jasmine Yarwood

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May 17, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

May 16, 2025

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Employee Rating

Very good service and attention. Very good service and attention. Very good service and attention Very good service and attention. Very good service and attention More

by PEDROZMBRN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez , Nicholas Rodenback

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May 16, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

May 13, 2025

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Employee Rating

We had Marvin as service rep. Did not return calls in a timely fashion. Car was returned absolutely filthy dirty after sitting on car lot waiting for repairs for three weeks. Disa Did not return calls in a timely fashion. Car was returned absolutely filthy dirty after sitting on car lot waiting for repairs for three weeks. Disappointing experience. More

by Bandhampel

Recommend Dealer

Other Employees Tagged: Mark Salerno

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May 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

May 12, 2025

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Employee Rating

Anthony was very responsive. He answered all my questions and responded quickly. Mark handled check out quickly. Both employees were very helpful and friendly He answered all my questions and responded quickly. Mark handled check out quickly. Both employees were very helpful and friendly More

by Magsknep

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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May 12, 2025 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

May 11, 2025

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Employee Rating

Prompt service and excellent explanation of services performed Service center was clean and the snacks provided were great. performed Service center was clean and the snacks provided were great. More

by NORBERTO.ARROYO79

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno

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May 11, 2025 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

May 07, 2025

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Always a pleasurable group of people willing to help you . That is why we go there . . That is why we go there . More

by BECKYGLIME

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Betances, Jasmine Yarwood

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May 07, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

May 02, 2025

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Employee Rating

I brought my car in for my free 3rd oil change. I was told it expired. Spoke to service mgr. he took off 10%. My bill was $484.99 with extra work they said I should have done. Don't think I will re I was told it expired. Spoke to service mgr. he took off 10%. My bill was $484.99 with extra work they said I should have done. Don't think I will return to the dealership to have work done on my 2022 Kona. More

by MSTEIN22

Recommend Dealer

Other Employees Tagged: Mark Salerno

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May 06, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

May 01, 2025

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Employee Rating

Excellent experience, I would recommend to my friends. Great Job....the 15 word requirement of this survey gets 1 star. Great Job....the 15 word requirement of this survey gets 1 star. More

by GOUGHNEOUR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell

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May 01, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

April 27, 2025

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Employee Rating

Very average experience at the dealership, but they did a very poor job of customer retention afterwords. It took over a month to get a second key FOB for my vehicle that was promised with my car. very poor job of customer retention afterwords. It took over a month to get a second key FOB for my vehicle that was promised with my car. More

by CONORKELLOUGH

Recommend Dealer

Other Employees Tagged: Mark Salerno

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Apr 28, 2025 -

Hyundai of Wesley Chapel responded

Conor, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please get in touch with us directly to let us know the best way to contact you, and we will reach out. Sincerely, Jose Gesmondi Service Manager

April 26, 2025

Dealership Rating

Employee Rating

I had AJ not Mark. AJ has been there awhile and knows his customer service well. AJ has been there awhile and knows his customer service well. More

by Great

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno

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Apr 26, 2025 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

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