Mark Snyder

I’ve had a very poor service experience on multiple occasions, particularly when working with my service advisor and dealing with consistently poor communication. The final issue for me occurred aft occasions, particularly when working with my service advisor and dealing with consistently poor communication. The final issue for me occurred after a recall was completed by your team. I brought the vehicle in for its 10,000-mile service and also reported a concerning noise when AWD was engaged, asking that it be investigated. That concern was ignored, as I was forced to bring the vehicle back weeks later after hearing very loud crunching sounds when engaging AWD. During that follow-up visit, your team discovered that two driveshaft bolts were missing from the recall work. While the issue was repaired at no cost, my original complaint was never acknowledged or addressed. This was a serious safety failure. If the driveshaft had detached while I was driving, it could have resulted in a serious accident with my family in the vehicle. I requested to speak with a manager to understand how this happened, especially since the vehicle has only ever been serviced at your location. I never received a response. As a result, you’ve lost a customer. More

by KEVIN@JOYCES.ORG Verified Customer Verified Customer

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Stay far away from this dealership. I had a service appointment for them to look at a defect on a brand new vehicle. I show up and they don’t even acknowledge that I’m waiting. They tol I had a service appointment for them to look at a defect on a brand new vehicle. I show up and they don’t even acknowledge that I’m waiting. They told me they are too busy and backed up to look at my vehicle. I literally drove 20 minutes each way. They didn’t even do the courtesy of letting me know in advance that they can’t even service me. I don’t know what the point of appointments are if they can’t honor them. Extremely unprofessional. Do yourself a favor and don’t do any business with them. You’ll thank me later. More

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The attention was very good. And I would highly recommend to my family and friends And I would highly recommend to my family and friends More

by ALFREDO.RAMOSRAMOS Verified Customer Verified Customer

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I had my car in service to fix a problem for 2 month did not fix the problem not fix the problem More

by JUDYN.CATMOM Verified Customer Verified Customer

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Most professional dealership in my area. The staff went above and beyond to help resolve the issue with on my vehicle. Flora Baba, service rep, kept me updated as to the status. She left de The staff went above and beyond to help resolve the issue with on my vehicle. Flora Baba, service rep, kept me updated as to the status. She left detailed voicemails, and the mechanics completed the repair in one day once the parts arrived. More

by DANIELLOJEWSKI Verified Customer Verified Customer

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The worst service department I ever seen, irresponsible staff and careless manager would not recommend this service department to anyone staff and careless manager would not recommend this service department to anyone More

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As usual a great service center with friendly service reps. Waiting room is clean so all good here. reps. Waiting room is clean so all good here. More

by JMJR Verified Customer Verified Customer

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I met with Sean in Golf Mill Chevrolet Customer Service. He carefully, methodically and professionally went over my concerns, logged my emails so he could review them and moved forward on a plan to address He carefully, methodically and professionally went over my concerns, logged my emails so he could review them and moved forward on a plan to address my service issues as well as my regular 75,000 maintenance. Later, he followed with text messages, an email and a phone call to keep me updated. Finally, he arranged for me to be picked up and brought back to the shop when the repairs were complete. I was very pleased with the service provided by Golf Mill Chevrolet and would highly recommend them to others. More

by WEINBERG Verified Customer Verified Customer

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Exceptional . Very helpful. Customer service orientated. They fight for their customers. Mechanics and technicians do an amazing job Very helpful. Customer service orientated. They fight for their customers. Mechanics and technicians do an amazing job More

by HARAN23 Verified Customer Verified Customer

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Replacing air-conditioner in car. Unfortunately this job has not been completed. You can check with the Service Manager Mark Snyder who has been very good in updating me with this p Unfortunately this job has not been completed. You can check with the Service Manager Mark Snyder who has been very good in updating me with this problem. You have had my car for more then 10 days and problem not solved. If not for Mark Snyder and Brook Wadas I would be extremely unhappy. :o(. More

by STOULON34 Verified Customer Verified Customer

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