Mark Steltz | Page 6

Mark Kosak and Bob Ruhe are the best. Have bought cars from Mark for over 20 years and I always come back because he always treats everyone so well. Has always been a class act. from Mark for over 20 years and I always come back because he always treats everyone so well. Has always been a class act. More

by RONFILREED Verified Customer Verified Customer

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Stress free. Been here since 1997. Love my salesman Mark Steltz. He goes above and beyond! Steltz. He goes above and beyond! More

by WSANDRITTER0 Verified Customer Verified Customer

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Your staff is professional, very knowledgeable and attentive. What I do miss is the Acura dealership for all service. The Honda waiting room and environment is not the same. Thank you. attentive. What I do miss is the Acura dealership for all service. The Honda waiting room and environment is not the same. Thank you. More

by BLROZEAN Verified Customer Verified Customer

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My Acura 2019 RDX was in for an oil change and electrical check per letter notification from Acura and electrical issues I was having. My husband rec’d a phone call & email indicating my Acura SUV was finish check per letter notification from Acura and electrical issues I was having. My husband rec’d a phone call & email indicating my Acura SUV was finished. (Email notification of appointment and vehicle completion are available) When I arrived to pick up my RDX , the oil change was not done. I had already turned in the loaner so had to wait in the waiting room for 45 minutes until the oil was changed. My appointment was confirmed for 7 a.m. that day and I dropped it off the night before. One of the service managers indicated that an “appointment” does not mean appointment, it means drop off time. This is not was the email appointment confirmation says. Someone wrote on the form that was submitted to the service department that I needed the car by 4. No one ever asked me when I needed it completed; however, the point is, I would have stayed at home with the loaner if I had not been told via phone and email that it was ready for me to pick up. I have had multiple issues with this particular service center in the past. The service manager indicated that they would not charge me on this particular day, but my credit card was already charged and could not be reversed so I was given a business card with a free oil change handwritten on the back. Quite honestly, I am extremely hesitant to return. This is our 3rd vehicle purchased at this dealer and my salesman is amazing. When I dropped the vehicle off this time and found out that the Acura’s were no longer being serviced by the Acura service department but were moved the Honda side, I was disappointed due to my past experiences. My concern was validated by this recent experience. Charisse K. Steffy More

by GLENNSTEFFY Verified Customer Verified Customer

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I was shopping for my first SUV after having sedans my whole life. Was comparing the Acura RDX to the Lexus and BMW, and by far the RDX provided the best drive. I instantly felt comfortable in it, and a whole life. Was comparing the Acura RDX to the Lexus and BMW, and by far the RDX provided the best drive. I instantly felt comfortable in it, and after the first few miles new this car fit my needs perfectly. Love the car, and pleased with the purchasing experience at Acura of Reading. Sales rep Mark Steltz was great, no pressure, just knowledge. And his manager Mark worked out a deal I felt was very fair. And was given a very good price on my trade in. HIghly recommend this dealership. And even more highly recommend the Acura RDX,,,,,,,,,,it's a beautiful car with lots of luxury features. Exactly what I was looking for!!!! I look forward to the great service I will get. Free state inspections and first oil change covered. And they'll pick up my car when needing service. Love that! Thank you Piazza of Reading!!! More

by NBASILE Verified Customer Verified Customer

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I had a fantastic experience working with Mark Steltz at the Acura dealer. He Loves these cars and helped me with my new TLX! Thanks!! the Acura dealer. He Loves these cars and helped me with my new TLX! Thanks!! More

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Mark Steltz in the sales Dept.is the most patient person you could ever meet!asked him about 150 questions about my 2022 MDX! Answer every last one of them and got us exactly what we wanted!!! Thank you aga you could ever meet!asked him about 150 questions about my 2022 MDX! Answer every last one of them and got us exactly what we wanted!!! Thank you again Mark..! More

by CARDAVENU58 Verified Customer Verified Customer

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As a customer for the past 20 years, I have nothing but praise for the services received from the sales and serviced staff. Would recommend to anyone in the market for a new or used car. praise for the services received from the sales and serviced staff. Would recommend to anyone in the market for a new or used car. More

by NCORBO Verified Customer Verified Customer

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Bob Ruhe. What more can you say? The whole dealership is great to work with but Bob is the shinning star. He's famous. Word great to work with but Bob is the shinning star. He's famous. Word More

by tulrich52@gmail.com Verified Customer Verified Customer

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Mark was great to deal with. He made the whole process very easy. I will recommend Mark and the dealership to my friends and family. very easy. I will recommend Mark and the dealership to my friends and family. More

by ETHELNAWROCKI Verified Customer Verified Customer

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