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Start your review of Mark Susten.
Mark Susten
Mark  Susten at Fred Beans Subaru
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Mark Susten

Internet Sales Consultant

Fred Beans Subaru

854 N Easton Rd
Doylestown, PA 18902

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Delaware Valley University-Magna Cum Laude- 2017 Dan Schantz Greenhouse Grower / Verizon FIOS / AT&T Global Internet Sales/ Buckingham Resident -1997 to Present Married 32 years / 2 Daughters / Animal Lover

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 5 mos

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4 Reviews of Mark Susten

September 18, 2020

Dealership Rating
Employee Rating

"We had a great experience! The staff was wonderful and..."

- caitiefee

We had a great experience! The staff was wonderful and the process was super easy. Thank you to all involved for making this as smooth as possible.

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Recommend Dealer
Yes
Sep 21, 2020

Fred Beans Subaru responded

Hi there, we are very happy to have provided you with such a positive and smooth experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2020

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"easy purchase"

- Karen and Jim

Mark and the team worked quickly to get the deal closed and the car ready to take home the same evening so we could take advantage of Subaru's 0% financing. We did some of the price negotiating ahead of time online through emails, so the purchase was the easiest we've ever had.

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Recommend Dealer
Yes

Other Employees Tagged: Alyssa Coyle

Aug 05, 2020

Fred Beans Subaru responded

Karen and Jim, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Fred Beans Subaru!

July 16, 2020

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Employee Rating

"I drove 1.5 hours to look at used cars for my daughter...."

- AvoidFredBeansSubaru

I drove 1.5 hours to look at used cars for my daughter. We had a reasonable budget and there were several cars that met our expectations. The salesman Kept pushing us on the one car we explicitly said we didn’t want. He pressured us to lease when we already had cash for used. We made it clear that we wanted to buy one of two cars from them and we wanted to purchase within three days. Even though we drove so far, he had no interest in discussing prices with us and told us he would just follow up on it. He never followed up. I followed up and was told by him he would contact me as a priority the next day. Here I am 3 days later and still no follow up. The good news is that Rafferty Subaru wanted to sell me a car and did everything they could to make me feel like a valued customer. Rafferty had me in the perfect car within 90 minutes of stepping foot in their doors. In hindsight, the poor experience here forced me to go elsewhere and in the end my buying experience was excellent. It’s funny how Fred beans only replies to the positive reviews. It goes to show you that they are not interested in improving their customer service and satisfaction.

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Recommend Dealer
No

July 16, 2020

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"Best Car Buying Experience Ever"

- Dee Kay

I was in the market to trade in my car for a more family-oriented one. I browsed online and Fred Beans came up. I used the chat feature for a couple models I was interested in and was immediately contacted by Thomas Connelly. Thomas answered some preliminary questions and even went outside to take additional photos of the car. I expressed my interest and locked in an appointment with Mark Susten. Unfortunately, the model I was mainly interested in was sold by the time I arrived, but Mark had a list of comparable models ready for me and we took a walk through the lot to take a look. After looking, we proceeded with test drives. Mark was endlessly patient as I test drove multiple models. There was never a hard sell or aggressive nature. Mark's main goal was to help me find a car that felt right and was a perfect fit. Angel Dimartino was also in the background getting some of the cars prepped and ready for test drives, so there was a lot of synergy that created a smooth buying experience. I ended up buying a CPO (Certified Pre-Owned) Subaru Legacy 3.6R Limited. From here, the process was seamless. Steve Herbut handled my paperwork and had a lot of the items ready for when I finished with Mark. Steve went through every single detail with me, so I was left with no questions and felt confident in my purchase. Thomas Connelly (as mentioned at the start) oversaw the entire process and made sure there were no bumps or hiccups. He even stopped by to greet me and ensure I was comfortable and good to go. The entire experience was very personable and relaxed. This is a stark contrast to car buying experiences I've had in the past. No hard sell, friendly environment, a team that cares about you more than a sale.

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Recommend Dealer
Yes
Jul 20, 2020

Fred Beans Subaru responded

Dee, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Fred Beans Subaru!

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