Mark Thomas
Mark Thomas at Westside Lexus

Mark Thomas

Collision Center Estimator

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

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13 Reviews
not yet
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13 Reviews

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Dealership Experience

17 yrs, 8 mos

13 Reviews of Mark Thomas

March 30, 2024

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Employee Rating

Andrew has done an exceptional job overseeing service for my RC 350. I will always bring my car back to Andrew and Westside Lexus. Additionally, Mark Thomas oversaw some repair work in the collision center a More

by louis.carpenter02@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Nagler

Apr 01, 2024

Westside Lexus responded

Louis, we're glad to know that Andrew and Mark provided exceptional service for your RC 350 at Westside Lexus. We apologize about the rental car experience with Enterprise, we'll definitely look into this matter. If there's anything else you'd like to add, please don't hesitate to reach out to us again. Thanks for sharing your feedback!

March 20, 2024

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Employee Rating

This was my first experience with Westside after dealing with Northside for over 25 years...and I received the usual Lexus experience -- alway as wonderful as the cars themselves!!! Everyone was always co More

by lharris107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Nagler

Mar 20, 2024

Westside Lexus responded

Thanks for the positive feedback! We're delighted to know that your first experience with Westside Lexus lived up to the high standards you've come to expect from us. Here's hoping we can continue this wonderful relationship in the years ahead!

April 01, 2021

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Employee Rating

We had a great experience from picking out the car to getting through finance. Car was detailed and filled with gas when we picked it up. More

by rick@r4mg.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Rockett , Steve Davis, Josh Guerra, Nam Pham

Apr 01, 2021

Westside Lexus responded

Rick - Thank you for the great feedback! We appreciate your business and are happy to hear that you had such a seamless purchase experience working with us. Congratulations on your new vehicle, and we hope to see you back next time!

May 27, 2020

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Employee Rating

Excellent service. I’ve bought several cars from West Side Lexus and I’ve always been happy. Each transaction was fair and trouble free. Satisfied for 11 years. More

by jimjenferg
Recommend Dealer
Yes

Other Employees Tagged: John Parish , Josh Guerra

Jun 04, 2020

Westside Lexus responded

Wow! 11 years! Thank you so much for choosing Westside Lexus for your vehicles. It's an honor!

March 14, 2020

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Employee Rating

I have purchased over twelve new Lexus over the last 20 years from this dealership. I am very pleased with how I was treated. This is a first class Lexus dealer. More

by ROMJAM
Recommend Dealer
Yes

Other Employees Tagged: Gary Cohen, Chris Nemoto, Alex Winnicki , Kevin Jacobson, Bob Juge, Emily Maus, Mike Shafer

Mar 17, 2020

Westside Lexus responded

Thanks so much for the great review! Let us know if there is anything else we can do for you!

August 26, 2018

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Employee Rating

Friendly Professional experience. Buying a car can be a stressful experience. One is making an expensive decision with really minimum time to really spend time testing the car or cars More

by Bob0204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Charles Perkins , Jeff Margolis

August 23, 2018

Dealership Rating
Employee Rating

Collision Center The folks did an excellent job of repairing my fender after I damaged it in s parking lot. Mark Thomas kept me updated during the entire process and I More

by MIKE@ROLLINGADVENTURES.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 23, 2018

Dealership Rating
Employee Rating

The best. of the best. I was always seen very quickly. Everyone that works at the Collision Center is helpful especially with the coffee machine. :o) I can't begin to say More

by JGBEALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jesse Flores , Alfredo Hernandez

December 29, 2016

Dealership Rating

Collision First time to use the collision dept. so have nothing to compare. All went as smoothly as with the service center. The BEST! Thanks, Mark. More

by Gayle Roane
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Don't know the receptionist's name but she was very professional and thorough. Thanks!

December 07, 2016

Dealership Rating
Employee Rating

Great experience! Working with the Collision Center and Mark Thomas was great! I couldn't have asked for a better experience! Mark provided great customer service! I More

by betsy123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
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