Charles Perkins

My husband and I thought long and carefully about providing a review. One reason is we doubt much will come of it. The sales team were nice and Marlene was pleasant and helpful. Jeff Byer's 3pm hard providing a review. One reason is we doubt much will come of it. The sales team were nice and Marlene was pleasant and helpful. Jeff Byer's 3pm hard stop during the day made it hard to meet. When we did it was rush rush rush. Hurry hurry hurry, then come back anytime if you have questions on your new car. I have questions but I haven't been back. We had such a great first Lexus experience with Jeff Margolis that the expectation was high for a similar/same next buying experience. Sadly it fell far short. Before buying I wanted to test drive an NX350h AWD but one wasn't available. So I was given an NX350 AWD to test drive. It was nice but the 2 cars are not the same! (I'd bet $$ it had regular tires.) We HATE the run flat tires on the new NX350h. It is not a smooth ride at all. Every bump in the road is felt in rocking, jiggling and jostling while driving, and especially riding in the front passenger seat. We weren't given an option on tires. Run flats were made to sound they were an upgrade. Rather they have greatly detracted from the enjoyment of driving my new car. In comparison my 2020 NX300 F-Sport AWD was a very smooth ride. I have buyer's remorse for trading it in as it was great for traveling. Just a great car. One other thing I want to make someone/anyone/everyone aware of. I reported this back to the sales and finance team and their response was complete silence. The new NX350h AWD came with AWFL/Cargo Mats at $350. Maybe this is a plus in Canada where my car was built. Not so much Texas. Very sadly they off-gassed so bad as to obliterate the new car smell. On the first day I was in the car 3 hrs driving to and from the airport. By the time I got home the rubber mat fumes were overwhelming. I had a headache, sore throat, and burning eyes and couldn't wait to pull them out to put the regular carpet mats down. That was August 6th, today on Oct. 26th the rubber smell lingers, and I don't know what to do with the AWFUL/Cargo Mats. We like the mileage it gets and it is a pretty, new vehicle. I so want to love driving it, my husband doesn't like it at all. We feel stuck with the run flats until time to replace them. I never want run flats ever again. I will tell everyone looking to get them on an NX350h to be prepared for a rough ride and to have less driving enjoyment. Another plus is continuing to work with Charles Perkins as our Service Advisor. For what it's worth thanks for the opportunity to provide feedback. Sincerely, Tonya & Jerry Fusco More

by tonya.fusco Verified Customer Verified Customer

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Westside Lexus has been my dealership for twenty five years!!!! I trust them!! Great place!!!!!! years!!!! I trust them!! Great place!!!!!! More

by PARHAMRUTH Verified Customer Verified Customer

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Sydney was very gracious and professional. Did an excellent job!! Louis Blackmon was my salesperson for almost twenty years!! Glad to know finally there’s someone to take his place!!!! Did an excellent job!! Louis Blackmon was my salesperson for almost twenty years!! Glad to know finally there’s someone to take his place!!!! More

by PARHAMRUTH Verified Customer Verified Customer

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Excellent customer service and trustful. That is reason why we come back after near twenty years business That is reason why we come back after near twenty years business More

by htrinh919 Verified Customer Verified Customer

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Steve made the entire process very seamless, including excellent communication regarding the vehicle status throughout the process. excellent communication regarding the vehicle status throughout the process. More

by ALSWITCH Verified Customer Verified Customer

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Shawn A was a very helpful salesman and followed up at my house to assist me with setting up my garage door opener. house to assist me with setting up my garage door opener. More

by jreed99 Verified Customer Verified Customer

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I have been a customer at Westside for 20+ years and have purchased 3+ new vehicles. The process has always been a very pleasant and easy process. Additionally the service after the sale has been top rated purchased 3+ new vehicles. The process has always been a very pleasant and easy process. Additionally the service after the sale has been top rated. Would recommend thumbs up to anybody that asks. Thanks sales and service team. More

by gowen3 Verified Customer Verified Customer

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I came to Lexus in search of a vehicle and had the pleasure of working with Lurie Keener. What stood out most was the time he took to truly understand my needs and help me find a vehicle that was the pleasure of working with Lurie Keener. What stood out most was the time he took to truly understand my needs and help me find a vehicle that was the right fit for my purpose. Even after the purchase, he provided me with his contact information so I could reach out if I had any questions about the features. On top of that, Lurie personally introduced me to the service representative, walked me by the service area, and explained the entire procedure for future visits. This extra effort gave me a strong sense of comfort and confidence that I had made the right choice. More

by drelew Verified Customer Verified Customer

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I have bought 4 cars with Shekhar because he is so easy to work with. He’s so kind and honest. We have been with Westside for 17 years. They’re the best for buying and service of a great Lexus. to work with. He’s so kind and honest. We have been with Westside for 17 years. They’re the best for buying and service of a great Lexus. More

by TEXASMAGPIE Verified Customer Verified Customer

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This dealership has great customer service. I have been a customer for a long time. The service department is awesome. I have been a customer for a long time. The service department is awesome. More

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