Mark Torelli | Page 25

Every Dealership Needs A Mark Torelli! Words cannot describe the ease of working with Mark and the PM Team - I forgot I was even in a dealership, let alone trading in my lease and purchasin Words cannot describe the ease of working with Mark and the PM Team - I forgot I was even in a dealership, let alone trading in my lease and purchasing a new Tiguan - which I love by the way. He found the car I wanted not to mention it had better bells and whistles than I thought. Thanks again for everything! You guys rock! More

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Mark Torelli is the man! Mark was a true pleasure to work with. For the first time ever, I didn't feel pressured or anxious about negotiating a deal. I gave Mark the numbers Mark was a true pleasure to work with. For the first time ever, I didn't feel pressured or anxious about negotiating a deal. I gave Mark the numbers I was comfortable with and he made it happen. I am the happy owner of a new Tiguan SE thanks to Mark. 5-Stars for Mr. Torelli. I will definitely be a repeat customer thanks to him. It was an excellent experience! Thank you so much Mark. More

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A dealership that knows how to operate in the Internet Age A free market only promotes competition when there is an equity of knowledge between transacting parties, and so for decades, auto dealerships held mo A free market only promotes competition when there is an equity of knowledge between transacting parties, and so for decades, auto dealerships held most of the power. This was my first new car buying experience since 2011. In that time, car magazines have reached a broader audience, video car review "YouTube personalities" have popped up all over the website, and car shopping sites like Autotrader, Cars.com, and CarGurus have exploded in popularity. Edmunds, KBB, NADA, and others have also made it easier to estimate the fair purchase price of a vehicle. It's all been a tremendous boon for the buyer who can price shop across local and regional dealerships and approach a sale with much more information at their disposal. Many dealerships have resisted this change and employ a number of tactics to confuse, conceal information from, or outright deceive the buyer. Tactics such as placing adds for vehicles not in their inventory, refusing to honor online pricing once in store, non-standard fees, gimmick perks, and predatory lending have all left a stain on the reputation of dealerships. It's part of the reason why Tesla, with its direct to customer sales, and guaranteed "no-haggle" dealerships like CarMax and Vroom have found recent success. I am happy to say that Pete Moore does not appear to engage in any of these practices. This is a dealership that understands the modern car shopper and deals with them honestly. When shopping for a GTI, I first reached out to Pete Moore by email to inquire about a specific vehicle they listed as being in stock. A reply came within minutes, not with a generic automated response or a plea to come into the store for more details, but with a genuine introduction and request for more information on a car I was looking to trade in. I was transferred over to a member of the sales team - Mark Torelli - who was friendly and very communicative. In that first day, we exchanged about 4 emails and not once did he pressure me to come into the store to discuss further. Over the course of the next few days, Mark and I communicated exclusively by email and text. Through this medium, I provided him with information and pictures of my vehicles, and he returned with financing information and hard quotes and a disclosure of fees and related costs. Of course we negotiated on the price and value of the different cars, but we did it entirely by text. When I mentioned I was cross shopping the vehicle against a couple other dealerships, he didn't bristle, get insulted, or chastise me that I was undermining the negotiation (I mention that because it's something other sales reps from unnamed dealerships have done). Once again, he never suggested that I needed to come into the dealership to continue negotiations. After settling on a price for the trade-ins and the new car, we made an appointment to finalize the sale. Before meeting him on the day of the sale, I had never spoken to Mark on the phone or knew what he looked or sounded like. Once there, he was just as courteous and professional as he had been "online." The final price we had agreed to was the final price of the sale. There were no surprise fees or taxes, and Mark did not try to sell me anything else that day. My experience doesn't quite end there though. Over the first 2 days of owning the vehicle, a couple service items became apparent that aren't always obvious during a test drive and initial inspection. I brought these up to Mark who encouraged me to bring in the vehicle the following day. When I did, Mark met me at the service station and introduced me to Cody Lonon, who worked with me over the next couple of days to address my concerns. Because the service would require ordering a part that was not immediately in stock, I was given a courtesy vehicle to use. Thirty hours later, I had my car back with all my concerns addressed. During this time, Cody was just as professional and communicative as Mark and I greatly appreciated his assistance as well. BLUF: Mark was the consummate professional, respectful of my time and completely honest and fair in his dealings with me. If you're looking for a new VW anywhere between here, Mobile, Panama City, and ATL, I can unequivocally recommend focusing your efforts on Pete Moore. More

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Second purchase there. Very satisfied both times. Second time buyer. I dealt with Mark Torelli both times and he was very helpful and very professional. Had a small problem after purchase and it was t Second time buyer. I dealt with Mark Torelli both times and he was very helpful and very professional. Had a small problem after purchase and it was taken care of immediately. I would do business with them again. More

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Great experience Everyone was so helpful from the beginning of our experience to the end. This dealership made our car buying decision an easy one. Thank you! Everyone was so helpful from the beginning of our experience to the end. This dealership made our car buying decision an easy one. Thank you! More

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As Friendly as a Good cup of Coffee I have really never written to many reviews but, My journey I experienced this beautiful early Saturday morning will forever be re-told to many. I ha I have really never written to many reviews but, My journey I experienced this beautiful early Saturday morning will forever be re-told to many. I had thought for about a year to get a new car and finally made the plunge, I traded my 2000 mirage for a 2018, a lot of memories went with that car but only to start new ones with the Amazing Salesman Mark Torelli. I really had a great experience, the kindness and atmosphere were Outstanding. God puts people in Our paths at times to make Life joyful and today Mr. Pete Moore and Family that is what I got. Thank you Mark and Everyone for a great car and Great company. Bless you All. Pamela Martin More

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No Hassle, No Pressure Dealership Mark Torelli was the sales representative that I dealt with at Pete Moore Imports. He was very knowledgeable of the products they sale. He didn't pres Mark Torelli was the sales representative that I dealt with at Pete Moore Imports. He was very knowledgeable of the products they sale. He didn't pressure my wife or I into buying right now while we did our research on other vehicle options. It was the best new car buying experience that I have a had with a sales representative and dealership. More

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Mark Torelli another outstanding experience Another outstanding experience with Mark Torelli at Pete Moore Imports. Mark has made buying a car such an enjoyable experience. We have purchased our Another outstanding experience with Mark Torelli at Pete Moore Imports. Mark has made buying a car such an enjoyable experience. We have purchased our vehicles with Mark Torelli over the years and just this weekend purchased another new vehicle. Mark Torelli is caring, patient, detailed, hard-working with a positive attitude. The process is and always has been a wonderful experience, so much so we travel from Venice, FL to Pensacola, FL to purchase our automobiles. We highly recommend Mark Torelli at Pete Moore Imports. Thank you Mark Lisa and Phil F of Venice, FL More

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Great service I had a great experience with mark he was super nice and took care of us very well and me and my husband got a truck of r dreams and Jennifer was so n I had a great experience with mark he was super nice and took care of us very well and me and my husband got a truck of r dreams and Jennifer was so nice too to finish up the deal thank u Pete Moore More

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As always a great experience! Mark Torelli is this family’s go to guy for buying cars. My wife and I, and three of my kids have all got vehicles through him and this dealership. Mark Torelli is this family’s go to guy for buying cars. My wife and I, and three of my kids have all got vehicles through him and this dealership. More

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