Mark Wilburn | Page 53

No appointment necessary for routine oil change. Service was performed promptly and professionally. Very satisfied. Service was performed promptly and professionally. Very satisfied. More

by gatorjp Verified Customer Verified Customer

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I have been using the Randy Marion service department for many years and have always found the service to be very good. The service staff are very helpful and prompt. I recommend the Randy Marion service dep many years and have always found the service to be very good. The service staff are very helpful and prompt. I recommend the Randy Marion service department to anyone who wants good, reliable service. More

by SMESSICK Verified Customer Verified Customer

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The staff was extremely knowledgable and efficient. They were able to explain the entire fix to me and why it was necessary. Ended up being an updated part which they happened to have on hand even for They were able to explain the entire fix to me and why it was necessary. Ended up being an updated part which they happened to have on hand even for my previous generation. My car was in and out quite fast. Everyone there was super personable and easy to talk to. It was a very good experience and i will be returning to them if i need anything else done. More

by SyekoWRX Verified Customer Verified Customer

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I came in with an oil leak that appeared seemingly overnight. I was helped quickly and told about what to expect both time and cost. When my vehicle was ready to pick up the cost was thankfully less t overnight. I was helped quickly and told about what to expect both time and cost. When my vehicle was ready to pick up the cost was thankfully less than estimated and service was great. I did end up having a concern a couple days after picking up my vehicle and the team at Randy Marion Subaru were able to address it for me and seemed as concerned about my vehicle as I was. I have been here for service and repairs before and the team is always helpful and kind. My vehicle is older but they treat me and my car the same as a brand new vehicle. More

by JBinNC Verified Customer Verified Customer

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The guys at Randy Marion were great. They had my car ready for me to inspect and test drive we were in and out in no time. They had my car ready for me to inspect and test drive we were in and out in no time. More

by scottgroce77 Verified Customer Verified Customer

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I have always received professional courteous service from Randy Marion Subaru and today did not disappoint. from Randy Marion Subaru and today did not disappoint. More

by LFRY104 Verified Customer Verified Customer

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Staff is very courteous, and they have a comfortable waiting area if you decide to stay. waiting area if you decide to stay. More

by brdeviney Verified Customer Verified Customer

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The entire service experience was top notch as always. We have always had great experiences. We have always had great experiences. More

by TPRAINITO Verified Customer Verified Customer

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Second service on my Genesis GV70 went smooth as silk. Service was ready when I arrived and wait was short. Mark and his team are super. I will be back. Service was ready when I arrived and wait was short. Mark and his team are super. I will be back. More

by andie1292 Verified Customer Verified Customer

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I recently had the pleasure of experiencing outstanding customer service at the Randy Marion Subaru dealership, and I must commend them for their exceptional service app. From start to finish, my interacti customer service at the Randy Marion Subaru dealership, and I must commend them for their exceptional service app. From start to finish, my interaction with their service team through the app was seamless and exceeded all expectations. First and foremost, the app itself is user-friendly, making it incredibly easy to schedule a service appointment. The intuitive interface guided me through the process effortlessly, allowing me to select the necessary services, choose a convenient appointment time, and even provide specific details about my vehicle's needs. What truly set Randy Marion Subaru apart was the personalized attention and communication throughout the service process. I received timely updates on the status of my vehicle, including notifications when it entered the service bay, updates on the progress, and a final notification when the service was completed. This level of transparency instilled confidence and trust in the dealership's commitment to keeping me informed. Furthermore, the staff's responsiveness to inquiries made me feel valued as a customer. Any questions I had were promptly addressed, showcasing a commitment to customer satisfaction. The courtesy and professionalism displayed by the service team were exemplary, making the overall experience pleasant and stress-free. They even left a hand written post-it note and a couple Yprk patties. Many thanks!! More

by NWHALEY9 Verified Customer Verified Customer

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