Mark was phenomenal to work with.
He was very organized, professional and accommodating for my wife and I. He was very patient with us, got to know us and gave us his all. Overall A+
He was very organized, professional and accommodating for my wife and I. He was very patient with us, got to know us and gave us his all. Overall A+ rating for him, couldn't have asked for a better salesman to work with!
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by rmcerrito
Verified Customer
Verified Customer
Jul 21, 2026 -
Montrose Ford responded
Thank you for sharing your positive experience with Mark. We’re glad he provided organized, professional, and accommodating service during your purchase of a used Ford F-150. Enjoy your new truck!
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
DO NOT TRUST MONTROSE FORD — Their financing department
is downright deceptive and reckless. I worked with Mark Yacobucci, who promised me straight-up that my credit application would ONLY be submitted to
is downright deceptive and reckless. I worked with Mark Yacobucci, who promised me straight-up that my credit application would ONLY be submitted to Ford Credit, the proper lender for the ‘26 Roush Nitemate F-150 XL truck. He said via text, “Good news on that I think you will like...there are only 2 banks that fully value and do the Roush lines. Ford is the main one. So, it will not be sent to random places. It is safe. I appreciate you. “ That was an outright lie.
Jessica in Finance (who mysteriously doesn’t even appear on this website employee list) completely ignored my explicit instructions. Instead, she submitted my credit information to multiple banks without my approval. This led to numerous hard credit inquiries that damaged my credit score. This wasn’t just careless, it was intentional. They try to get as many hits on your credit as possible before finally sending it to Ford Credit, just to jack up the interest rates. I had to re-freeze my credit while they were ignoring my calls and texts to pull the application as a result.
When I confronted them, they gave false excuses, including Jessica leaving a voicemail claiming Ford Credit won’t finance the non-supercharged Roush Nitemate truck — a pure lie confirmed directly by Ford Motor Company’s financing reps(Ford Credit). The whole ordeal is their trick to force customers into higher rates.
On top of this, Montrose Ford hides the full rebate offers from customers to squeeze more money out of us. Trying to get anyone on the phone is a nightmare because they ignore calls from customers they’ve already screwed over or are in the process of squeezing more from. For those of you who aren’t aware the APR for 60-84 months as of this posting 7/19/26 is 2.9% APR with Ford Credit for qualified buyers like myself. Other bank rates won’t touch that.
If you value your credit and your wallet, steer far clear of this dealership. They don’t just push a hard sell , they play dirty with your financial information, lie to your face, and have no respect for their customers. IF YOU KNOW, YOU KNOW.
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by Jax
Other Employees Tagged:
Jessica- Finance Manager
Jul 23, 2026 -
Montrose Ford responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Jul 23, 2026 -
Jax responded
Your reply makes it obvious my detailed complaint wasn’t actually read. I clearly instructed both sales and finance to submit my application ONLY to Ford Credit, not to multiple banks in an attempt to bump the interest rate (yes, that’s how finance managers makes commission), especially with my tier-one credit. Those instructions were ignored, my credit was run elsewhere, and no one from management ever picked up the phone to address it before posting this canned, PR-style response. Claiming you prioritize the customer experience without making a single direct call says everything potential customers need to know.
Very helpful and friendly.
Great selection in the dealership. Would highly recommend both for new cars and used.
Great selection in the dealership. Would highly recommend both for new cars and used.
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by MK44256
Verified Customer
Verified Customer
Jul 15, 2026 -
Montrose Ford responded
Thank you for highlighting how welcoming our team was and for noting the wide selection on our lot. We’re thrilled you’d recommend us for both new and pre-owned Ford models.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Mark was very helpful and patient.
I plan to come back for my next purchase!
I plan to come back for my next purchase!
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by craftmommy3
Verified Customer
Verified Customer
Jul 08, 2026 -
Montrose Ford responded
Thank you! Mark and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Montrose Ford.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Mark was great, someone you felt was truly trying to help
you get through the process and get the deal you were looking. He understands that a good experience now can lead to more opportunity in the future.
you get through the process and get the deal you were looking. He understands that a good experience now can lead to more opportunity in the future.
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by Jeremy
Verified Customer
Verified Customer
Jul 04, 2026 -
Montrose Ford responded
We’re pleased Mark took the time to guide you through the process and help secure the deal you wanted. Congratulations on your MINI purchase. Please let us know if there’s anything else we can assist you with.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Dealer added a hidden fee of 1500 during the financing
step that was never wanted or announced.
step that was never wanted or announced.
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by BNagel.146
Verified Customer
Verified Customer
Jul 03, 2026 -
Montrose Ford responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Exceptionally professional and caring on every level.
I had the best customer experience that I ever had at any dealership in 30 years thanks to Hello Paula. This is Mark Yacobucci! He is the best and
I had the best customer experience that I ever had at any dealership in 30 years thanks to Hello Paula. This is Mark Yacobucci! He is the best and most dedicated to his customers.
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by paulatelaviv89
Verified Customer
Verified Customer
Jul 01, 2026 -
Montrose Ford responded
It’s great to hear that you had such professional and caring service when purchasing your used Ford Explorer. We’re glad Mark provided dedicated support throughout your experience. Thank you for choosing us and we look forward to assisting you again.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
What a fabulous experience.
What was potentially a negative situation because of a car accident turned into what I have to say was one of the best customer service experiences
What was potentially a negative situation because of a car accident turned into what I have to say was one of the best customer service experiences in my life. The staff were attentive, considerate and informative. The condition of the car when I picked it up was, to say the least, extraordinary. I to it to Montrose Collision Center because the were Jaguar Certified. I could not have been more pleased with the experience. I would highly recommend using their body shop.
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by BRAWSON0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Christian King
Jun 30, 2026 -
Montrose Ford responded
It’s great to hear our Jaguar-certified collision center turned your repair into a standout experience. We’re pleased the attentive service and condition of your F-PACE met your expectations after the accident. Thank you for recommending our body shop.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
I would never choose any other car dealership.
You always do goo work and treat customers right.
You always do goo work and treat customers right.
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by dtrain57lg
Verified Customer
Verified Customer
Jun 25, 2026 -
Montrose Ford responded
We appreciate your loyalty and are glad our team could deliver on treating you right. It’s wonderful to know you’re pleased with your Jeep experience. Whenever you need anything, we’re here to help.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Great salesperson!
This was the best new car buying experience I’ve ever had! Impressive
This was the best new car buying experience I’ve ever had! Impressive
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by kniessen
Verified Customer
Verified Customer
Jun 16, 2026 -
Montrose Ford responded
Thank you for sharing your feedback. We’re thrilled that Mark made your recent Ford purchase so impressive. Enjoy your vehicle and please let us know if we can help again in the future.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com