Mark Y is the man to see here.
It was a great process and was treated well.
It was a great process and was treated well.
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by bassettigregory
Verified Customer
Verified Customer
Sep 30, 2026 -
Montrose Ford responded
We’re glad the purchase of your GMC 2500 went smoothly and that Mark made you feel well cared for. Your praise for Mark and your five-star rating mean a great deal to our team.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Mark Yacobucci was our salesman and he was awesome.
He was very friendly and attentive to our needs. We talked to him prior to going to the dealership and he had everything ready he wanted to show us
He was very friendly and attentive to our needs. We talked to him prior to going to the dealership and he had everything ready he wanted to show us matching our requests. Anything we wanted to see he showed us, let us drive and was good at pivoting when a curve ball was thrown his way. When we were done and made our purchases he helped make sure we had everything set up to our liking and offered to be available to help if we had questions down the road. We will definitely buy from Mark again. Not only did he help get the best deal but he did it with a smile.
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by KNG
Sep 16, 2026 -
Montrose Ford responded
Knowing that Mark’s attentive guidance and flexibility matched your needs means a lot to our team. We’re pleased we could help you secure the best deal on your new Explorer and ensure everything was set up just as you wanted.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Awesome great buying experience, timely straight forward
no xx.
Highly recommended buying without the hassle and pressure of usual dealerships
no xx.
Highly recommended buying without the hassle and pressure of usual dealerships
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by ahasbach
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Montrose Ford responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
The only person to really help me was Nick.
He should be running the entire dealership.
He should be running the entire dealership.
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by WATERELEMENT27
Verified Customer
Verified Customer
Aug 14, 2026 -
Montrose Ford responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us so we can speak directly, and we'll address your concerns in detail. Thank you for your time.
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Mark was phenomenal to work with.
He was very organized, professional and accommodating for my wife and I. He was very patient with us, got to know us and gave us his all. Overall A+
He was very organized, professional and accommodating for my wife and I. He was very patient with us, got to know us and gave us his all. Overall A+ rating for him, couldn't have asked for a better salesman to work with!
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by rmcerrito
Verified Customer
Verified Customer
Jul 21, 2026 -
Montrose Ford responded
Thank you for sharing your positive experience with Mark. We’re glad he provided organized, professional, and accommodating service during your purchase of a used Ford F-150. Enjoy your new truck!
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
DO NOT TRUST MONTROSE FORD — Their financing department
is downright deceptive and reckless. I worked with Mark Yacobucci, who promised me straight-up that my credit application would ONLY be submitted to
is downright deceptive and reckless. I worked with Mark Yacobucci, who promised me straight-up that my credit application would ONLY be submitted to Ford Credit, the proper lender for the ‘26 Roush Nitemate F-150 XL truck. He said via text, “Good news on that I think you will like...there are only 2 banks that fully value and do the Roush lines. Ford is the main one. So, it will not be sent to random places. It is safe. I appreciate you. “ That was an outright lie.
Jessica in Finance (who mysteriously doesn’t even appear on this website employee list) completely ignored my explicit instructions. Instead, she submitted my credit information to multiple banks without my approval. This led to numerous hard credit inquiries that damaged my credit score. This wasn’t just careless, it was intentional. They try to get as many hits on your credit as possible before finally sending it to Ford Credit, just to jack up the interest rates. I had to re-freeze my credit while they were ignoring my calls and texts to pull the application as a result.
When I confronted them, they gave false excuses, including Jessica leaving a voicemail claiming Ford Credit won’t finance the non-supercharged Roush Nitemate truck — a pure lie confirmed directly by Ford Motor Company’s financing reps(Ford Credit). The whole ordeal is their trick to force customers into higher rates.
On top of this, Montrose Ford hides the full rebate offers from customers to squeeze more money out of us. Trying to get anyone on the phone is a nightmare because they ignore calls from customers they’ve already screwed over or are in the process of squeezing more from. For those of you who aren’t aware the APR for 60-84 months as of this posting 7/19/26 is 2.9% APR with Ford Credit for qualified buyers like myself. Other bank rates won’t touch that.
If you value your credit and your wallet, steer far clear of this dealership. They don’t just push a hard sell , they play dirty with your financial information, lie to your face, and have no respect for their customers. IF YOU KNOW, YOU KNOW.
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by Jax
Other Employees Tagged:
Jessica- Finance Manager
Jul 23, 2026 -
Montrose Ford responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Jul 23, 2026 -
Jax responded
Your reply makes it obvious my detailed complaint wasn’t actually read. I clearly instructed both sales and finance to submit my application ONLY to Ford Credit, not to multiple banks in an attempt to bump the interest rate (yes, that’s how finance managers makes commission), especially with my tier-one credit. Those instructions were ignored, my credit was run elsewhere, and no one from management ever picked up the phone to address it before posting this canned, PR-style response. Claiming you prioritize the customer experience without making a single direct call says everything potential customers need to know.
Very helpful and friendly.
Great selection in the dealership. Would highly recommend both for new cars and used.
Great selection in the dealership. Would highly recommend both for new cars and used.
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by MK44256
Verified Customer
Verified Customer
Jul 15, 2026 -
Montrose Ford responded
Thank you for highlighting how welcoming our team was and for noting the wide selection on our lot. We’re thrilled you’d recommend us for both new and pre-owned Ford models.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Mark was very helpful and patient.
I plan to come back for my next purchase!
I plan to come back for my next purchase!
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by craftmommy3
Verified Customer
Verified Customer
Jul 08, 2026 -
Montrose Ford responded
Thank you! Mark and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Montrose Ford.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Mark was great, someone you felt was truly trying to help
you get through the process and get the deal you were looking. He understands that a good experience now can lead to more opportunity in the future.
you get through the process and get the deal you were looking. He understands that a good experience now can lead to more opportunity in the future.
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by Jeremy
Verified Customer
Verified Customer
Jul 04, 2026 -
Montrose Ford responded
We’re pleased Mark took the time to guide you through the process and help secure the deal you wanted. Congratulations on your MINI purchase. Please let us know if there’s anything else we can assist you with.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Dealer added a hidden fee of 1500 during the financing
step that was never wanted or announced.
step that was never wanted or announced.
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by BNagel.146
Verified Customer
Verified Customer
Jul 03, 2026 -
Montrose Ford responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com