Mark Yalda

I have been working with Mark Yalda, the Service Director overseeing several Berman dealerships, regarding damage that occurred to my vehicle while it was being serviced at their Kia location. Unfortunate overseeing several Berman dealerships, regarding damage that occurred to my vehicle while it was being serviced at their Kia location. Unfortunately, my experience throughout this process has been extremely frustrating. Communication has been inconsistent, with one of my emails going unanswered for more than 26 days. Despite repeated follow-ups, I continue to receive conflicting information and delays regarding the repair of my vehicle. After the damage occurred, I brought the vehicle in for an inspection as requested. However, I am now being told that additional in-person inspections are required before the matter can move forward. This seems unnecessary given that the damage has already been documented and assessed. In my experience, many insurance claims are routinely evaluated and settled using photographs and supporting documentation without requiring multiple in-person inspections. What concerns me most is the apparent lack of urgency in resolving an issue that was caused while my vehicle was in the dealership's care. Rather than seeing clear steps toward a resolution, I have experienced repeated delays, limited communication, and what feels like an ongoing effort to postpone addressing the problem. I am simply seeking accountability and a timely resolution. As a customer, I believe it is reasonable to expect prompt communication, acknowledgement of responsibility when appropriate, and a good-faith effort to correct damage that occurred while my vehicle was being serviced. More

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