Marketing Team

Got me in a vehicle that fits my family and at a great rate.! The service department treats you like family.! rate.! The service department treats you like family.! More

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I reached out to Crain Kia (Erica Hunter Internet Sales) to help me daughter purchase a New Sportage. I explained to them we need to be under 600 a month with no money down. I told them I would Co-sign as m to help me daughter purchase a New Sportage. I explained to them we need to be under 600 a month with no money down. I told them I would Co-sign as my daughter was a first time buyer. I’m in the car business in Oregon. I told them I had no problem paying for Extended Warranty & Gap Insurance so they had their profit. They first told me we would be 630-640 a month and I said that wouldn’t work. The Finance guy Jessie Young called me back and said great news, better interest rate we got you to your payment. In Oregon we don’t have Sales Tax and shame on me for missing it. In addition it’s the law if you’re financing all taxes and fees have to be included in the loan. They ended up sticking my Daughter with over 3k in taxes and fees almost causing her to have to lose the vehicle. Jessie and Erica said they had my daughter sign a form they could never provide and didn’t tell me anything. After finding out I called Erica, Jessie and Tom Attee the GM for recourse. Erica and Jessie defended each other lying saying it was disclosed. Come to find out they’re Husband and Wife. Trying to talk to the GM (Tom Attee) was a joke as he had his Minions do his follow up. Definitely think twice and check your paperwork as they will take advantage of your kids and trust. Anything to make an extra few bucks even screwing you over! I’m all for a profitable dealership but lying and stealing from a first time buyer is weak. Get some actual sales skills folks! You don’t have to be Liars and Cheats to produce profit! No wonder you’re at 1.9 stars. Worst I’ve ever seen! More

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Added $6000 service contract to my financing after I told them I did not want any extended warranties them I did not want any extended warranties More

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BUYER BEWARE. We are a growing family on a tight budget looking for a minivan. We saw a Kia Sedona at Crain Kia in Fort Smith and they offered us a great deal on o We are a growing family on a tight budget looking for a minivan. We saw a Kia Sedona at Crain Kia in Fort Smith and they offered us a great deal on our trade in. I drove 4.5 hours with my 5 week old (she's breastfeeding so I couldn't leave her) to trade in our car and get the minivan. I arrived late in the day and my baby was fussy so I didn't get a chance to test drive the car. We relied on the good reviews this place had and the internet salesman, James, to be honest about this car being a good fit for our family. He assured us it was and even said it was in such good condition we could pay a little to make it certified pre-owned. We declined making it pre-owned because we didn't have the money for it but knowing it qualified encouraged us. When I looked in the minivan I could tell it had some powerful air freshener with an underlying odor. The next morning when I opened the door I was almost knocked over by the stench. This must have been a chain smoker's vehicle. It reeks. Every time I drive it I end up with headaches and nausea. My five week old cried most of the drive back, I can only imagine what that smoke exposure did to her tiny body. I have tried all the DIY recommendations - vinegar, leather cleaner and conditioner, activated charcoal, coffee grounds, etc. We talked to a friend who refurbishes cars and he said even an ozone machine wouldn't help. We called the dealership and they offered to have it detailed - which wouldn't do any good because clearly they just had it detailed and worked very hard to obscure the odor so someone wouldn't realize it at first look. My husband is making the haul now to return the minivan. It also has a door that won't properly close - not OK for a car full of little kids. We asked the dealership if they could give us some small compensation for making me and my baby sick and being dishonest about the state of the vehicle. We would never have given this vehicle a second look if they had told us it was a smoker's car. They said no. They claim to care for the customer and do what they can to make them satisfied. They made us sick. And they are not trustworthy when it comes to describing their vehicles. They have a love it or leave it policy or exchange it policy on their website that gave us a sense of security. Guess what? There's fine print that is not on their website that says it doesn't count towards a trade in. My husband called repeatedly, sent email after email, and wouldn't let up until they agreed to give us our car back. This has been an incredibly stressful experience. Never buying from Crain Kia again. More

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I bought a brand new Kia Forte last November. They falsified the odometer disclosure. The car was listed on the disclosure at having 23 miles on it. It actually had 538 miles. The car was dirty a They falsified the odometer disclosure. The car was listed on the disclosure at having 23 miles on it. It actually had 538 miles. The car was dirty and not detailed. The windshield washer fluid was bone dry. The car was listed with a Crain Kia Dealership discount of almost $3,000. When I got to the dealership, the discount mysteriously disappeared. They are liars and obviously don’t care about having repeat customers. Buyers beware of this dealership! More

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Bought a 2020 Ford PK, a piece of trim was missing, they said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! More

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Rude unhelpful service department. Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they in Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they instructed when window problem returned and no one was available to checkout the car. They wanted me to make another appointment for intermitted problem. My husband being a technician for Dodge tried to call and he was given the same rude unhelpful service. I will never refer anyone to the people! I am thinking of trading in this vehicle. I do not want to deal with Crain and staff again! More

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Where should I start come monday February the 12th they will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply the brakes it was making a popping sound. Week one of it being there they couldn’t hear the sound so I drove over and duplicated it for them waited 2 more weeks they were waiting to hear from tech line. Then before they heard back from tech line I called over to see if they had heard anything and they told me I could pick up my car because nothing was wrong with it. Then I called customer service and they got with them and sent testing to them and then I needed a transmission and now Transmission is in and still making the same sounds as when first taken but now we are being told that it’s just a characteristic of the car and we’re told to come pick the car up because I’m to demand and cussed them . Now keep in mind if they want to say I’m demanding then I’ll own that because I did say I expect a call back before 6 pm but I’ve not even used a cuss word to them let alone cussed them out. Communication there sucks and has been super frustrating this entire experience. All we had asked was for them to keep us updated and what was going on and they couldn’t do that but again I was demanding for saying I expect a call before their department closed. We will be picking the car up tomorrow with the same issues as taken there for and I will never do busy there ever and I do mean ever again . None of the staff expect the exception of Jamie in finance and Ricky as sales manager don’t care including the general manager that I’ve asked to call me two different times give a two rips . I wanted to do business locally but it looks like I will take my business elsewhere from now on . I really wish this situation could have been handled differently but it seems they really don’t care. More

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I have purchased my last two vehicles at Crain Kia of Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! More

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The absolute worst, weakest dealer I've ever encountered in my life! Their management staff has no business selling cars! I have a fully approved deal with the bank that these xxxxxxx won't sell! They won't in my life! Their management staff has no business selling cars! I have a fully approved deal with the bank that these xxxxxxx won't sell! They won't be in business long not selling cars! None of these inbred xxxxxxx would ever make it at a real dealership! To the owner of Crain Kia, you might want to hire a real staff that wants to sell cars. Or come to California, where the big boys play and make money!🤣🖕 xxxxing pathetic hillbillies! More

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