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If I could give less than one star I would, absolutely shady dealership, they sold me a car and said everything worked on it, within the first 30 days the air went out, I took it to them and they treated shady dealership, they sold me a car and said everything worked on it, within the first 30 days the air went out, I took it to them and they treated me like I was stupid and said I didn’t have it turned on, they did something temporarily to make it work kind of, I just took it back again for the same reason and they said the air isn’t working, no kidding, and now they’re charging me $500 on a deductible, he said I should’ve brought it back before, I did and they sent me out the door and said it was fine, knowing it wasn’t, and his solution for me was to “buy another car” I will never buy another car from them, my son is going through a similar situation with a car he bought from them, all the wiring is messed up and his window is constantly jumping up and down, they don’t care about anything but money! Beware! More

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Excellent service, very helpful. Henry Hodge-Bey and Lee Woodard went above and beyond to help us. Henry Hodge-Bey and Lee Woodard went above and beyond to help us. More

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Absolute nightmare experience. Do yourself a favor a stay far away from Crain Ford. I went in to buy a truck they had listed on their website. The salesman confirmed it was availab Do yourself a favor a stay far away from Crain Ford. I went in to buy a truck they had listed on their website. The salesman confirmed it was available , and I took it for a test drive. We came back in to start the paperwork and was then informed by another salesman that the vehicle was on hold for a customer who had put a deposit on it and he had just not removed it from the website. So after that initial hiccup I found another vehicle that I liked we completed the purchase I got the vehicle and took it home before realizing that it needed a cam phaser repair. I had purchased their platinum warranty with the vehicle and was told by the finance manager that the deductible would be $100. However, when I took the vehicle into their service department to start the repair I was told that my warranty had mysteriously been canceled. It took several days to determine that an error had been made and the warranty was canceled without my authorization. After getting the warranty reinstated I was then told that my deductible would actually be $500 not the $100 that was originally quoted to me. Next, I found out just today that the payoff for my trade in was sent to the wrong finance company. I now have a late payment on my credit report and late fees assessed on the account due to Crane's failure to send payment to the correct leinholder. And lastly it has now been over a month since my purchase and I have still not received the purchase paperwork to register the vehicle, so I now have late fees for that too. Stay far away from Crain Ford More

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Absolute lack of integrity and follow-through. We were told one thing would happen and it didn't - and in reality, the situation was made worse as opposed to being made better. Not going in to det We were told one thing would happen and it didn't - and in reality, the situation was made worse as opposed to being made better. Not going in to details, but typical shady car dealers...and yet another awful car buying experience. More

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We should have used this site to check out Ford Crane's reputation before we purchased a vehicle. Hoping others will not be taken in by their lack of integrity. Very unhappy with the 2022 Expedition that reputation before we purchased a vehicle. Hoping others will not be taken in by their lack of integrity. Very unhappy with the 2022 Expedition that we purchased. There are 31 family members in our family and they will be told not to look there. More

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I contacted the dealership online and got a response from Warren asking me what I was looking for. I gave him my list of wants and he found the perfect at for me. I made my appointment for a Saturday morning Warren asking me what I was looking for. I gave him my list of wants and he found the perfect at for me. I made my appointment for a Saturday morning, test drive the car and sat down to work out the details. He was amazing. We hit a small bump in the process, and I almost walked away, but he and the finance guys worked on my deal until we got it right for me. This is the third vehicle I bought from them, and if I buy another, Crain Ford in Little Rock will be my first choice! Good job guys! It was nice working with you. More

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Imagine pre-ordering a car and waiting 2 years for it to be made. Finally, after numerous shipping delays, you get the call. It looks glorious. You take it for a test drive. It rides better than you could'v be made. Finally, after numerous shipping delays, you get the call. It looks glorious. You take it for a test drive. It rides better than you could've imagined. You're ready to spend your hard-earned money. The manager sits down and informs you that the vehicle that you priced out, pre-ordered two years ago, waited to be built, was delayed twice during shipping is not only going to cost you what you thought it was but there's also a 48% markup on top of that. FORTY-EIGHT xxxxING PERCENT. I'm happy to pay a dealer markup to pay the bills and make some profit for you, but seriously, go xxxx yourself. Zero transparency during the entire process that this would be the case. No heads-up, whatsoever. Chalked it up to the pandemic and some other garbage about inflation. No. Simply put this is just another example of greed, milking a global pandemic and the Ford hype-train. See original window sticker with MSRP of $51,220. Also attached is their price sheet of $75,827.99. More

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We had a good experience buying from Crain ford. We did have one misunderstanding in the deal that was made but our salesperson Cam got it cleared up and took care of the issue. That made the whole We did have one misunderstanding in the deal that was made but our salesperson Cam got it cleared up and took care of the issue. That made the whole experience good. If your looking for a great salesperson that’s not pushy just friendly service ask for Cam at Crain ford. More

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Sold me a truck with a bad transmission failed 3 months after buying it. Never buy from this dealer. after buying it. Never buy from this dealer. More

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Stay away from this place I waited for an appointment for 5 days and they kept my truck 7 days for a tailgate lack not securing the steps. I was told every lie that one can tell until I threaten to call the 5 days and they kept my truck 7 days for a tailgate lack not securing the steps. I was told every lie that one can tell until I threaten to call the GM and my truck was fixed in day. More

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