Marlex Rodriguez | Page 2

service Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and al Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and all grate job More

by roy_jones57 Verified Customer Verified Customer

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Highly Unsatisfied with Customer Service I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in Dec I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in December of 2017. It’s funny how all of a sudden in January of 2018, they “changed things”and now I have to pay $30. If you change things, that should NOT be my problem. I do NOT care if you change things. If I was told I would receive free oil changes for the life of my car, I should be grandfathered into this guarantee. I have worked in customer service for years, the customer is always right. This is absolute horrible customer service and I would not recommend Castle Chevy to anyone and I will NEVER buy a car from you again. The saddest part about this is you guys do not care how upset you make customers. Customer service should be your #1 priority! Btw this is not directed towards the person who sold the car, John Porter. He was great! This is directed towards the managers and service team or whoever came up with this change. More

by KIRSTENLOID Verified Customer Verified Customer

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Service The service staff at Castle Chevy are awesome. Despite our cold snap service had an available same day appointment. Everyone was pleasant, knowledgeab The service staff at Castle Chevy are awesome. Despite our cold snap service had an available same day appointment. Everyone was pleasant, knowledgeable, and efficient. Thank you Temilolu Slack More

by temilolu73 Verified Customer Verified Customer

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Absolutely horrible at every turn Doesn't fix what you bring it in for doesn't warrenty any work and the dealer itself sold me a car with 25 pre existing condition or more and major is Doesn't fix what you bring it in for doesn't warrenty any work and the dealer itself sold me a car with 25 pre existing condition or more and major issues that would have been obvious like 3 oil leaks on the motor and leaking radiator ... the list goes on would never buy from here again More

by joey Verified Customer Verified Customer

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Great Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last tim Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last time I was in and he helped me to redeem my points. I actually was able to get $75 off my bill!! My car is running great!!!! More

by mariabautista1 Verified Customer Verified Customer

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Great Service at Castle Chevy Villa Park Castle Chevy has a fabulous service center! They are quick and friendly and they even wash my car! I wouldn’t go anywhere else to service or purchase Castle Chevy has a fabulous service center! They are quick and friendly and they even wash my car! I wouldn’t go anywhere else to service or purchase a Chevy vehicle! More

by laurensam Verified Customer Verified Customer

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Oil change tire rotation friendly service When arriving to the dealer car entered service center quickly I had a tire rotation oil change and to reprogram air pressure sensors job was perform When arriving to the dealer car entered service center quickly I had a tire rotation oil change and to reprogram air pressure sensors job was performed in under an hour card came back clean managers and staff were very friendly while waiting I walked around the dealership very clean and looks very professional More

by YUKONJACK67 Verified Customer Verified Customer

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Fantastic service--even during a holiday week Fantastic service from everyone, with the porter and service person Marlex R. Even during a holiday week. I needed to return twice and because of th Fantastic service from everyone, with the porter and service person Marlex R. Even during a holiday week. I needed to return twice and because of the good service decided to have additional work done at Castle. We are happy owners of two Castle cars. I am sorry I didn't get the shuttle driver's name, but I would like to commend him for always having a smile and being courteous--even in the rain and snow. Last three times I've been in? Horrible weather! More

by LauraL Verified Customer Verified Customer

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Keep it moving The only reason I purchased my car from Castle was because they offered free oil changes and tires, last year I got a letter saying they were discont The only reason I purchased my car from Castle was because they offered free oil changes and tires, last year I got a letter saying they were discontinuing the free oil changes, and everytime I need a tire replaced they come up with some xx reason as to why it doesn't qualify...I would never purchase from Castle again More

by donniece.blake Verified Customer Verified Customer

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Marlex and Becky were great! They were able to get me a loaner earlier than originally scheduled. They did everything they were asked. It would have been even better if the mecha They were able to get me a loaner earlier than originally scheduled. They did everything they were asked. It would have been even better if the mechanics were able to replicate knocking issue I brought my Colorado in for. More

by judebooth Verified Customer Verified Customer

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