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Marlex Rodriguez
Marlex Rodriguez | Page 2
Service Advisor
Castle Chevrolet of Villa Park
400 E Roosevelt Rd
Villa Park, IL 60181
31 Reviews
Languages Spoken
Spanish
31 Reviews of Marlex Rodriguez
May 06, 2019
Courteous and professional I have never had any problems with the service department at Castle Chevrolet The last two times I had the pleasure of being served by Marlex who is e I have never had any problems with the service department at Castle Chevrolet The last two times I had the pleasure of being served by Marlex who is extremely pleasant and polite. He is very patient and goes above and beyond the call of duty to make sure that you are getting the best price possible. More
by TONY.BROWN
Verified Customer
March 26, 2019
Estoy feliz 😊 Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan person Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan personal que habla español More
by CARMENDR73
March 11, 2019
service Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and al Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and all grate job More
by roy_jones57
March 11, 2019
Highly Unsatisfied with Customer Service I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in Dec I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in December of 2017. It’s funny how all of a sudden in January of 2018, they “changed things”and now I have to pay $30. If you change things, that should NOT be my problem. I do NOT care if you change things. If I was told I would receive free oil changes for the life of my car, I should be grandfathered into this guarantee. I have worked in customer service for years, the customer is always right. This is absolute horrible customer service and I would not recommend Castle Chevy to anyone and I will NEVER buy a car from you again. The saddest part about this is you guys do not care how upset you make customers. Customer service should be your #1 priority! Btw this is not directed towards the person who sold the car, John Porter. He was great! This is directed towards the managers and service team or whoever came up with this change. More
by KIRSTENLOID
Other Employees Tagged: Dave Macaione, Gus Medina, John Porter, Ivan Vujovic
February 04, 2019
Service The service staff at Castle Chevy are awesome. Despite our cold snap service had an available same day appointment. Everyone was pleasant, knowledgeab The service staff at Castle Chevy are awesome. Despite our cold snap service had an available same day appointment. Everyone was pleasant, knowledgeable, and efficient. Thank you Temilolu Slack More
by temilolu73
Other Employees Tagged: Anthony Fajardo , Katie Jasionowski, Becky Pirtle
January 28, 2019
Absolutely horrible at every turn Doesn't fix what you bring it in for doesn't warrenty any work and the dealer itself sold me a car with 25 pre existing condition or more and major is Doesn't fix what you bring it in for doesn't warrenty any work and the dealer itself sold me a car with 25 pre existing condition or more and major issues that would have been obvious like 3 oil leaks on the motor and leaking radiator ... the list goes on would never buy from here again More
by joey
January 21, 2019
Great Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last tim Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last time I was in and he helped me to redeem my points. I actually was able to get $75 off my bill!! My car is running great!!!! More
by mariabautista1
January 10, 2019
Great Service at Castle Chevy Villa Park Castle Chevy has a fabulous service center! They are quick and friendly and they even wash my car! I wouldn’t go anywhere else to service or purchase Castle Chevy has a fabulous service center! They are quick and friendly and they even wash my car! I wouldn’t go anywhere else to service or purchase a Chevy vehicle! More
by laurensam
Other Employees Tagged: Anthony Fajardo , Robert Politza, Jeff Tuckman
January 09, 2019
Oil change tire rotation friendly service When arriving to the dealer car entered service center quickly I had a tire rotation oil change and to reprogram air pressure sensors job was perform When arriving to the dealer car entered service center quickly I had a tire rotation oil change and to reprogram air pressure sensors job was performed in under an hour card came back clean managers and staff were very friendly while waiting I walked around the dealership very clean and looks very professional More
by YUKONJACK67
Other Employees Tagged: Anthony Fajardo , Clemente Garibay, Becky Pirtle, Andino Medina
December 31, 2018
Marlex and Becky were great! They were able to get me a loaner earlier than originally scheduled. They did everything they were asked. It would have been even better if the mecha They were able to get me a loaner earlier than originally scheduled. They did everything they were asked. It would have been even better if the mechanics were able to replicate knocking issue I brought my Colorado in for. More
by judebooth
Other Employees Tagged: Becky Pirtle
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