GREAT DEALERSHIP WITH AN AWESOME TEAM & WORKERS! They
work with their customers really well. They made sure whatever I want in my vehicle was right on!
work with their customers really well. They made sure whatever I want in my vehicle was right on!
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by always_julie15
Verified Customer
Verified Customer
Mar 10, 2021 -
Rapids Honda responded
Julie, Thank you so much for your wonderful review! We are thrilled that Jorge had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Went in for a software recall in the software. The
turn-around was super quick and the people were very friendly! I would definitely come back.
turn-around was super quick and the people were very friendly! I would definitely come back.
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by jackb
Verified Customer
Verified Customer
Mar 10, 2021 -
Rapids Honda responded
Thank you, Jack, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Service was poor, after being greeted at the door I was
ignored. Marlin went back to his desk and acted like I wasn't there. When I walked towards his desk he greeted me for the second time like I had ne
ignored. Marlin went back to his desk and acted like I wasn't there. When I walked towards his desk he greeted me for the second time like I had never been there, disappointing!
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by 9
Verified Customer
Verified Customer
Mar 23, 2021 -
Rapids Honda responded
Thank you for this feedback. My apologies. We're very sorry to hear you didn't have the best experience at our dealership. We always appreciate and welcome good feed back, so we may better service our customer.
Sincerely,
Lance Spah
Service Director
(952) 207-7800
lspah@rapidshonda.com
Marlin is simply excellent ... took care of our car issue
personally and kept me in the loop. I felt that I personally know someone at the dealership!
personally and kept me in the loop. I felt that I personally know someone at the dealership!
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by drbpavan
Verified Customer
Verified Customer
Mar 04, 2021 -
Rapids Honda responded
It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great customer service I will come back again, friendly
staff and work was done in a timely manner. Only recommendation I have is to remember to remove the service tag in the vehicle after done with job.
staff and work was done in a timely manner. Only recommendation I have is to remember to remove the service tag in the vehicle after done with job.
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by vajpheng
Verified Customer
Verified Customer
Feb 28, 2021 -
Rapids Honda responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Thank you for your business.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
My window tracks were dry, causing my window to not close
when temperature was -20. They lubed all windows and did my first oil change.
when temperature was -20. They lubed all windows and did my first oil change.
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by Rhonda
Verified Customer
Verified Customer
Feb 22, 2021 -
Rapids Honda responded
Thank you for taking the time to write this review, Rhonda, I'm glad to hear that our service team was able to help! Our customers are our top priority and your feedback is greatly appreciated. All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I got an oil change and a wash. They did what was
expected in the time frame that they told me. The service advisor did a good job.
expected in the time frame that they told me. The service advisor did a good job.
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by tfahy59
Verified Customer
Verified Customer
Feb 17, 2021 -
Rapids Honda responded
Hi there! Thank you for taking the time to give us feedback on your experience. We will share your comments with our team, and we look forward to working with you again.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The team is quick and courtesy and is available if there
are any questions. They review my service with me anytime I get my vehicle serviced and give any recommendations.
are any questions. They review my service with me anytime I get my vehicle serviced and give any recommendations.
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by raymond.kidd
Verified Customer
Verified Customer
Feb 17, 2021 -
Rapids Honda responded
Thanks for your feedback on your recent visit to Rapids Honda, Raymond. I'm glad to hear that we were able to provide you with courteous and thorough service. Please let us know if you have any questions, and we look forward to working with you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I always have a professional yet friendly experience at
Rapids Honda. Marlin was knowledgeable about my service history and verified my my expectations for that day's service. My wait time was short in a
Rapids Honda. Marlin was knowledgeable about my service history and verified my my expectations for that day's service. My wait time was short in a very clean and pleasant area. When the service was complete, Marlin explained what had been done and reviewed the timeline for future service. I was very satisfied and left in a freshly washed car.
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by Nancy22
Verified Customer
Verified Customer
Feb 03, 2021 -
Rapids Honda responded
Thank you so much, Nancy, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I was very pleased with how well they communicated with
me. They also let me know what I need to be thinking about for the next service time.
me. They also let me know what I need to be thinking about for the next service time.
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by steve.v
Verified Customer
Verified Customer
Feb 01, 2021 -
Rapids Honda responded
It's great to hear, Steve, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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