The service work I recently had done (3M & Tinting
applied) was done well. I felt extreme well taken care of throughout the entire process - from scheduling, to drop off, and pick up. Marlin Haney is
applied) was done well. I felt extreme well taken care of throughout the entire process - from scheduling, to drop off, and pick up. Marlin Haney is kind and efficient. He is an asset to the Service team at RapidS Honda.
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by handsofgrace
Verified Customer
Verified Customer
Dec 30, 2021 -
Rapids Honda responded
Thank you for sharing your experience with us! We're happy to hear it went well working with Marlin and the service team. We truly appreciate your feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
TERRIBLE! I was sold a used car with undisclosed
transmission issues. After a month of repairs the problem hasn’t been fixed. I’ve been lied to and laughed, I’ve been ignored and had to chase them d
transmission issues. After a month of repairs the problem hasn’t been fixed. I’ve been lied to and laughed, I’ve been ignored and had to chase them down for answers. Now, on Christmas Day, I find out the issues weren’t solved, but now seem worse! Take you business elsewhere!
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by Andy
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Schiltz
, Luke Khilans, Katie Young
Jan 13, 2022 -
Rapids Honda responded
Andy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The customer service that I received was excellent.I
liked how they showed me what the problem was rather then just tell me.
liked how they showed me what the problem was rather then just tell me.
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by bezhig1109
Verified Customer
Verified Customer
Dec 24, 2021 -
Rapids Honda responded
Thank you so much for your wonderful review! We are thrilled that Marlin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I had my Ford Escape was fixed the same day the service
great very informative
great very informative
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by reeree55428
Verified Customer
Verified Customer
Other Employees Tagged:
Luke Khilans
Dec 24, 2021 -
Rapids Honda responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I usually go the the dealer two or three times a year for
oil changes or recall work.The staff is alway very friendly and ready to help if needed.
oil changes or recall work.The staff is alway very friendly and ready to help if needed.
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by spacea2day
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Zastrow
, Kenneth Chan, Luke Khilans
Dec 23, 2021 -
Rapids Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Marlin in service took very good care of us. He made our
experience a very positive one!
experience a very positive one!
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by mrsharmony0
Verified Customer
Verified Customer
Dec 20, 2021 -
Rapids Honda responded
Mrs. Harmony, Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Marlin, and it was a pleasure having you at the dealership. We appreciate your review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Extremely dishonest. They tried to charge my wife an
outrageous price and to convince her to get service that was not necessary. We will never return.
outrageous price and to convince her to get service that was not necessary. We will never return.
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by kooms21
Verified Customer
Verified Customer
Jan 01, 2022 -
Rapids Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
On my last visit to Rapids Honda things didn’t go
perfectly. Surprisingly it is when they earned my loyalty. Marlins insistence on making things right ensured me Rapids Honda is dedicated to their
perfectly. Surprisingly it is when they earned my loyalty. Marlins insistence on making things right ensured me Rapids Honda is dedicated to their customers. Job well done Marlin and kudos to Rapids Honda for creating a culture of satisfaction.
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by arkmchl
Verified Customer
Verified Customer
Dec 15, 2021 -
Rapids Honda responded
Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Service, Sales and Staff are all very personable, helpful
and knowledgeable. Great people. Thank you!
and knowledgeable. Great people. Thank you!
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by markkusf
Verified Customer
Verified Customer
Other Employees Tagged:
Shawn Richter
, Kristina Andriyesh, Roy Lacey, Dawson McCarthy
Dec 10, 2021 -
Rapids Honda responded
Thank you, Mark, it's fantastic to hear that our team provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Everyone is always friendly, easy to deal with, and
ensures I am completely content with how things were handled.
ensures I am completely content with how things were handled.
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by S. Wilson
Verified Customer
Verified Customer
Dec 09, 2021 -
Rapids Honda responded
Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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