Shawn Richter

2 hours for scheduled oil change. .. Your kidding! Purchased new Truck months ago Feel Unappreciated! .. Your kidding! Purchased new Truck months ago Feel Unappreciated! More

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I couldn’t be more appreciative or say enough good things about Shawn Richter in the service department, he was incredibly helpful and did an exceptional job with helping us get our car fixed after being in about Shawn Richter in the service department, he was incredibly helpful and did an exceptional job with helping us get our car fixed after being in an accident. Couldn’t be more happier with the service we received and all the help that was given and done for us. HUGE thank you 🙏🏻 More

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After having chosen a Honda dealership over an independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quo independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quote and dropped off the car for its scheduled repair but were called the next day to pick up the car as they could not repair it (as needed) at that time. Then after the 2nd appointment I gave the car cursory visual inspection and found the parts listed on the quote were not installed! We were never notified of the missing part(s). The cost of the service was for (or very close to) the amount of the quote however ,the part(s) missing were quite substantial and the bill should have been quite a bit less! When this was brought to the attention of the Body Shop Manager we were told he thought we would rather have the car back than have the all the work done! Since they did not tell us of the missing parts before I noticed them AND because the cost of the repair met, or was near the quote I believe this was nothing more than dishonesty and possibly insurance fraud. I am contacting my insurance company to follow up as well. PS - I couldn’t "post" this review with zero stars so I had to select one, which they definitely don't deserve. More

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Shawn did an outstanding job taking care of my wife’s damaged car. He understood our situation and worked very hard to make the repair as easy and efficient as possible damaged car. He understood our situation and worked very hard to make the repair as easy and efficient as possible More

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A great sales team and a fabulous service squad. The service department exceeded my expectations in all areas, including reception and early sign-in, providing a loaner vehicle, sharing updates duri The service department exceeded my expectations in all areas, including reception and early sign-in, providing a loaner vehicle, sharing updates during the waiting period, offering maintenance information about the vehicle, and patiently answering lots of questions. The parts department was equally meticulous in researching and providing information about the accessories I was interested in. All three departments deserve a 10/10. More

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Excellent and friendly service. Shawn Richter and Marlin Haney explained what was done by the dealership and the recommended interval for the next service. Shawn Richter and Marlin Haney explained what was done by the dealership and the recommended interval for the next service. More

by struso Verified Customer Verified Customer

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The service was efficient and effective. I needed my Bluetooth connectivity looked at and it since then it has been working well I needed my Bluetooth connectivity looked at and it since then it has been working well More

by allison.briski Verified Customer Verified Customer

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Service appointment was easy to set up. Service was quick and courteous. Vehicle report was reviewed. All was appreciated. Service was quick and courteous. Vehicle report was reviewed. All was appreciated. More

by marknhollyk Verified Customer Verified Customer

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Service department is always so helpful. Always had great service here. I have leased 2 cars from here. Always had great service here. I have leased 2 cars from here. More

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I am thankful that Rapids Honda is close to my home now as I had to travel many more miles from home for servicing my other Honda vehicles. I bought a new Honda Odyssey from Rapids Honda the first week thi as I had to travel many more miles from home for servicing my other Honda vehicles. I bought a new Honda Odyssey from Rapids Honda the first week this new dealership opened back in 2019. The sales and Service personnel are always very professional and courteous. I highly recommend Rapids Honda. More

by jimmytfoust Verified Customer Verified Customer

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