Rick Case Hyundai Davie

I am posting this review to document an experience that reflects a serious lack of professionalism and integrity at Rick Case Hyundai (Davie). On the day prior to purchase, I was explicitly and unequivo reflects a serious lack of professionalism and integrity at Rick Case Hyundai (Davie). On the day prior to purchase, I was explicitly and unequivocally assured that a specific vehicle was 100% promised and held for me for completion of the transaction the following day: 2026 Hyundai Palisade Calligraphy This was not casual conversation or speculation. This commitment was communicated clearly by dealership management, including Cristian Perez and Rino Rodriguez, leaving no ambiguity that the vehicle was secured and reserved for me. Relying on these assurances, I returned the next day fully prepared to complete the purchase. At that point, I was informed that the vehicle had been sold to another customer. This is not a minor inconvenience — it is a fundamental breach of trust. Promising a specific vehicle and selling it the following day demonstrates unethical sales practices and a complete disregard for a customer’s time, intent, and good faith. What made the situation worse was the absence of accountability afterward. Instead of ownership or a meaningful attempt to correct the error, the response shifted toward deflection, as if the prior assurances had never been made. For a dealership operating under a major automotive brand, this behavior is unacceptable. It undermines consumer confidence and reflects poorly not only on this location, but on the Hyundai brand as a whole. I strongly advise prospective buyers to get every promise in writing and to exercise extreme caution when relying on verbal commitments from this dealership’s management. Trust is the foundation of any transaction. Here, it was broken decisively. More

I am posting this review to document an experience that reflects a serious lack of professionalism and integrity at Rick Case Hyundai (Davie). On the day prior to purchase, I was explicitly and unequivo reflects a serious lack of professionalism and integrity at Rick Case Hyundai (Davie). On the day prior to purchase, I was explicitly and unequivocally assured that a specific vehicle was 100% promised and held for me for completion of the transaction the following day: 2026 Hyundai Palisade Calligraphy This was not casual conversation or speculation. This commitment was communicated clearly by dealership management, including Cristian Perez and Rino Rodriguez, leaving no ambiguity that the vehicle was secured and reserved for me. Relying on these assurances, I returned the next day fully prepared to complete the purchase. At that point, I was informed that the vehicle had been sold to another customer. This is not a minor inconvenience — it is a fundamental breach of trust. Promising a specific vehicle and selling it the following day demonstrates unethical sales practices and a complete disregard for a customer’s time, intent, and good faith. What made the situation worse was the absence of accountability afterward. Instead of ownership or a meaningful attempt to correct the error, the response shifted toward deflection, as if the prior assurances had never been made. For a dealership operating under a major automotive brand, this behavior is unacceptable. It undermines consumer confidence and reflects poorly not only on this location, but on the Hyundai brand as a whole. I strongly advise prospective buyers to get every promise in writing and to exercise extreme caution when relying on verbal commitments from this dealership’s management. Trust is the foundation of any transaction. Here, it was broken decisively. More

Visited the dealer to purchase a Kona and was met at the door by Kamal who very bad breath. Droves around the lot to find the new car in a used, dirty car. After about an 1.5hrs we couldn't come to terms. door by Kamal who very bad breath. Droves around the lot to find the new car in a used, dirty car. After about an 1.5hrs we couldn't come to terms. They wanted over $2,500 in extra fees added i.e. $899 dealer fee non "negotable". He channlaged us to find a better deal anywhere!!! Guess what, we went to KING MOTORS HYUNDAI and found a better deal. No money down, no dealer fee, no admin fee etc....very happy with our purchase. Kamal and his bad breath should use a mounth wash and stop making statements he can't back up. Rick Case slogan says that they treat their customers like family!!!! Wow, time to get a new family. More

I’ve been lied to multiple times during my sales process & there is no out for me. From my salesman David Louis to the finance manager that did my paperwork Dane Massey. This is my second car with Rick Case & there is no out for me. From my salesman David Louis to the finance manager that did my paperwork Dane Massey. This is my second car with Rick Case and it will definitely be my last. David Louis my salesman told me my Tesla mobile charger will work with my new Hyundai Ioniq 5 SEL. That is not accurate. There’s TONS of blogs & forums saying otherwise. He literally told me to get my charger serviced. What a joke. He knew I had the mobile charger at my home installed. It’s been almost a month and I still haven’t been able to get it to work. So I went from charging my car in the safety of my home to having to charge at different charging stations where available. Huge huge dissatisfaction. This is my 7th year with an electric charge so it’s expected the level 2 charger be provided. He mislead me. Never disclosed the charger that came with the car is a 120v level 1 charger “for emergencies only” until a week after my sale. While signing my paperwork, before I completed the documents might I add, I saw the due date 10th of the month. I stopped signing and asked Dane Massey if I can change the due date. That was also not true. I just signed into my online account and the FAQ’s clearly state it’s not possible with a Lease. Dane knew very well my sale was a lease. Again I stopped, did the right thing and asked requesting to change it before the documents were finalized and was again told something not accurate from another Rick Case representative. After the sale I get a message from someone (or autobot message) Laura Collins telling me there’s a whole staff here to help me. Sent a text to ask a question 9/15. No response. I email to ask a different question 9/18 no response. I change my car every 3 years. I promise it won’t be with Rick Case ever again. We were considering changing my husbands truck, it won’t be with Rick Case. My parents, siblings & friends already know my experience. Terrible experience! The outside of the car was so filthy I had to drive home with my windows down because the windshield and side windows had a layer of thick dirt. I went back the next day to reset my Tesla in person (because David said I could do it from the Tesla app which was incorrect) so I had to go back the next day. When I told him about the windshield being so dirty I couldn’t see very well he turned the windshield wiper fluid in & soaked the windshield so it would self clean. So much that in less than 3 weeks of having the car, I already got the low fluid message on my dashboard. So because the dealership didn’t give me a clean washed car, I have to go spend money & time on getting windshield washer fluid in less than a month of having this car. More

We have been loyal clients of Rick Case Hyundai Davie for over 15 years, and every experience has been outstanding. Special thanks to Daniel Guilarte and General Sales Manager Ernesto Fuentes, who are always over 15 years, and every experience has been outstanding. Special thanks to Daniel Guilarte and General Sales Manager Ernesto Fuentes, who are always professional, attentive, and genuinely committed to our needs. This is already our fifth vehicle with this dealership, and we have always returned to the same trusted team because of their excellent service and dedication. Daniel and Ernesto consistently go above and beyond to answer our questions, take care of our necessities, and make the process smooth and stress-free. We highly recommend Rick Case Hyundai Davie and especially Daniel and Ernesto for their 100% professionalism and customer care. More

Service dept very misleading. Bait and switch on the price of an estimate to see if i was covered under warranty with no limit to the max amount at $350 an hour. Bait and switch on the price of an estimate to see if i was covered under warranty with no limit to the max amount at $350 an hour. More

1-13-25 the dealership sold me a used SUV but the problem was they register 2 vehicles in my name four months later come to find out my license has been suspended since 2-24-25 when I got pulled over problem was they register 2 vehicles in my name four months later come to find out my license has been suspended since 2-24-25 when I got pulled over & almost arrested thank you Rick Case's Hyundai of Davie finance department for helping me get my license suspended 👍 More

Just to give the highest score to Mr. Marlon Noguera , our appreciation for the outstanding service in a fantastic shopping experience visiting Weston Rick Case ;Marlon got my new Kona a Marlon Noguera , our appreciation for the outstanding service in a fantastic shopping experience visiting Weston Rick Case ;Marlon got my new Kona and we feel super excited , aside signing paper work with Juan Martinez was a fast and specific task. BIG THANK YOU ! More

I want to say that my experience was more than great! I had not purchased a car in many years and I was a little nervous, but I can say that the manager Finance Manager Juan and the salesman Ridell were I had not purchased a car in many years and I was a little nervous, but I can say that the manager Finance Manager Juan and the salesman Ridell were amazing and truly a pleasure to work with. They were helpful, patient, and honest. Because of them, I bought a car that I truly love. I was given several options and they worked with my budget and explained everything to where I fully understood what I was getting and paying for. No hidden fees. Thank you to everyone for the exceptional service I received. You now have a customer for life. More