Marri Stokes

During negotiations, a maintenance package covering oil changes for the first couple of years was to be included with the purchase of my new truck. The financial department rushed me through everything, an changes for the first couple of years was to be included with the purchase of my new truck. The financial department rushed me through everything, and met every contractual question with "That's just a standard thing, don't worry and sign it." When returning back for my first first oil change, I was told that I wasn't signed up for the maintenance plan, and instead of finding one of the many people that worked with me to validate any errors, I was sat down for 40 minutes while they printed out my sales paperwork and pretended to go through it. After which, they tapped on the stack of papers and told me "Sorry, it's not in here, there is nothing we can do." After leaving a non-flattering google review, I did receive a phone call telling me that it was indeed and error, and should have been included, and to look out for an email that should correct the error. That email never came, and I have yet to hear from them since. This dealership pedals lies, and deception. More

by HSMITH2 Verified Customer Verified Customer

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I enjoyed working with the sales staff during the transaction, it went very smoothly. Thank you transaction, it went very smoothly. Thank you More

by BCOURTNEY0 Verified Customer Verified Customer

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We had a great experience, the team was responsive and gave us the information we needed in clear and straightforward responses. All in all, great experience, and I would recommend this dealership to othe gave us the information we needed in clear and straightforward responses. All in all, great experience, and I would recommend this dealership to others. More

by DOCBLAIS Verified Customer Verified Customer

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Our experience with Zach and Truck City Ford was smooth and pleasant. From the moment we stepped through the doors we felt heard and were not pressured into something we did not want to purchase. Well done and pleasant. From the moment we stepped through the doors we felt heard and were not pressured into something we did not want to purchase. Well done! More

by TL161 Verified Customer Verified Customer

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The sales person was very friendly. And the sales staff worked to give us a good deal. And the sales staff worked to give us a good deal. More

by DENYLAND Verified Customer Verified Customer

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Excellent service, fast and super friendly. I would buy from them again.attentive, graet salesman I would buy from them again.attentive, graet salesman More

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Bought a new bronco which has been sitting in service since first 7 days. Requested another bronco to take place of one that doesn’t work. Didn’t happen and still without a new car a month later. since first 7 days. Requested another bronco to take place of one that doesn’t work. Didn’t happen and still without a new car a month later. More

by CMROCKAFELLOW Verified Customer Verified Customer

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I could not say enough GREAT things about this dealership. I am extremely satisfied with the Service team, and the Finance Team. I purchased my Extended Service Plan, and after a little while, sta dealership. I am extremely satisfied with the Service team, and the Finance Team. I purchased my Extended Service Plan, and after a little while, started experiencing some issues. Nate Lewis in the Service Dept. has taken care of me, gotten me a comparable rental, stayed in touch, kept me up to date in real-time, and is always available when I need him via text, or quick to get back to me if he is busy. 10/10 would recommend this dealership to anyone looking to find someone trustworthy, honest, hardworking, and loyal. More

by Huck Verified Customer Verified Customer

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They are FAST & FRIENDLY! !! They took care of my concern and gave me exceptional customer service. !! They took care of my concern and gave me exceptional customer service. More

by SRANCH22 Verified Customer Verified Customer

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All good , coming for Austin, a little further to drive but we’ll worth it but we’ll worth it More

by JSTANFORD0 Verified Customer Verified Customer

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