Marshall Blakeslee | Page 158

Great service during my oil change and other service. They walked me through everything and stayed in tpich with me while my car was being serviced. They walked me through everything and stayed in tpich with me while my car was being serviced. More

by HRPRUDEN Verified Customer Verified Customer

Report | Print

Should not take 2 1/2 for an express oil change when I had an appointment! Marshall is always friendly when I come for service, however he is always trying to sell something else which can be annoying esp had an appointment! Marshall is always friendly when I come for service, however he is always trying to sell something else which can be annoying especially when I know I don’t need something. For example a cabin air filter that I changed myself a month ago and a tire rotation when I just had tires put on 2 months prior. It was never ending. All I wanted was a quick oil change. More

by eserrano Verified Customer Verified Customer

Report | Print

This is a conflicted review. Positives:The service This is a conflicted review. Positives: The service professionals I interacted with were kind and helpful. They were able to get me into a rental This is a conflicted review. Positives: The service professionals I interacted with were kind and helpful. They were able to get me into a rental vehicle. One of the master techs was able to show me what was going on with my vehicle with a simple explanation. Lastly, communication issues were addressed in an effective manner by the service advisor I was working with. Negatives: Additional work that was required for my vehicle (critical rear suspension issues) should have been caught during my first visit. Quite often it is very difficult to get a hold of anyone in the service department (no one answers the phone due to lack of staff or available staff helping other customers). The hourly labor rate is a bit high at $130. The work completed seems incomplete/haphazard as I am now experiencing new issues after repairs were completed. More

by freesia918 Verified Customer Verified Customer

Report | Print

I felt very safe with all the Covid precautions. I was dealt with in a very respectful and professional manner by the team especially by Marshall Blakeslee. dealt with in a very respectful and professional manner by the team especially by Marshall Blakeslee. More

by karen Hopkins Verified Customer Verified Customer

Report | Print

I'm getting the run-around on my brakes. This will be the third set of brakes in 20k miles. Brake issues are a known issue with Stingers and I feel this should be covered. I paid $112 for nothing to be the third set of brakes in 20k miles. Brake issues are a known issue with Stingers and I feel this should be covered. I paid $112 for nothing to be done to my car. More

by Stimpy1414 Verified Customer Verified Customer

Report | Print

Marshall kept me informed on the status of my car. We took the shuttle and the driver called to ask if we wanted to be picked up earlier as he noticed our car was ready. Excellent service! took the shuttle and the driver called to ask if we wanted to be picked up earlier as he noticed our car was ready. Excellent service! More

by MACAD830 Verified Customer Verified Customer

Report | Print

They dealership was clean. Personnel wore their mask, were pleasant, the service to my car was good although there was a recall on my kia 2021. were pleasant, the service to my car was good although there was a recall on my kia 2021. More

by daisyredding Verified Customer Verified Customer

Report | Print

This dealerships excellent attention to the COVID pandemic put me at ease while I was waiting for my service to be performed. As I waited, in comfort, I had no fear of contagion. pandemic put me at ease while I was waiting for my service to be performed. As I waited, in comfort, I had no fear of contagion. More

by WWW.KENNEDY Verified Customer Verified Customer

Report | Print

This location is a very cozy environment and keeps up with cleanliness. They have a good selection to look through when my vehicle was being serviced and have a good amount of amenities with cleanliness. They have a good selection to look through when my vehicle was being serviced and have a good amount of amenities More

by mcorrodore Verified Customer Verified Customer

Report | Print

I’m curious as to why, with COVID-19 still happening, I’m curious as to why, with COVID-19 still happening, you have people bring their car into the service bay, and then go into the waiting room where t I’m curious as to why, with COVID-19 still happening, you have people bring their car into the service bay, and then go into the waiting room where there are lots and lots of other people to wait for a service technician to chat with them. It would make much more sense, to have people wait in their cars in the service bay, as done previously, to reduce the spread of COVID-19 and keep social distancing in play. This change made no sense to me. More

by CALAFAVE2000 Verified Customer Verified Customer

Report | Print