Marshall Blakeslee | Page 46

The dealership was clean and the service rep, Marshall, was well spoken and very competent. was well spoken and very competent. More

by thomastryon518 Verified Customer Verified Customer

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The folks at Destination KIA provide top quality service, from dropping off my car to arranging for a ride to work. Highly Recommend 👏🏻 from dropping off my car to arranging for a ride to work. Highly Recommend 👏🏻 More

by MARYCOSMOGIRL Verified Customer Verified Customer

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My experience at Destination KIA is always a great one. I always get treated with the highest regard. Their service is of the highest quality. Their estimation of time is to the minute. I never think twice I always get treated with the highest regard. Their service is of the highest quality. Their estimation of time is to the minute. I never think twice about going back. I love the experience. More

by Samuel A Cook Verified Customer Verified Customer

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Great service very helpful. Performed recall work and resolved check engine light - repair under warrantee Performed recall work and resolved check engine light - repair under warrantee More

by lschiotis Verified Customer Verified Customer

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You should be ashamed of yourselves. You were dishonest, manipulative, and greedy with me, and you assumed I would not know any better than to pay you 4 times the going rate, because I'm You were dishonest, manipulative, and greedy with me, and you assumed I would not know any better than to pay you 4 times the going rate, because I'm a woman. You lied to me. You claimed that a $250 job costs $1004. I got off the phone in shock, and then immediately called you right back to tell you not to touch my car, that I would have it towed elsewhere, to a real shop. Ten minutes later, you returned my call and told me the $1004 spark plug change, the job allegedly so onerous that labor alone was going to be $700, was "already half done" and thus I wouldn't be able to get my car back unless I gave you $500 without you fixing it, "for the work already done." So to recap, ten minutes after you told me what a hard job it would be to change the spark plugs, so hard that it would cost $1004... ten minutes of labor later, it was "already half done." That was dishonest. It was shameful. Which was it? Was it really a job that would require so much time and labor that $1004 was a fair price, and you just *told* me it was "already half done" to extort $500 from me? Or was it really a $250 job, like everyone else in town charges, and really was already half done, but you actually charge, lessee...10 mins of labor @ $500, 10x6 =60 minutes, so... wow! That can't be right. It's very late and I'm tired, but... did that just work out to $3000 an hour for labor at your shop? Yeh, if the bill for 10 minutes there is $500... huh. Trying to charge that much for a job you know does not cost that much was shameful. Lying to me about the alleged difficulty in one breath, and then claiming it was "already half done" after less than 10 minutes of labor was shameful. Waiting a week to even look at it when I told you in advance I needed it the following Monday was not great, but for that I made room for the fact that it was busy. The disingenuous psychological manipulation is always a little creepy there. Holding my car hostage was especially shameful - especially when you had no signed authorization from me to do the work, but either way 10 minutes of work is not a $500 obligation. That part was not just unacceptable, I'm pretty sure it was also illegal. In short, you have permanently lost me as a customer, and I would not let anyone I know consider going there without letting them know about my experience there. You do not do great work, you make people wait way too long, you VASTLY overcharge (even for a dealership!), you've all apparently taken the same dude-bro salesman shtick workshop... I'm just so dissatisfied with so many things there. I think you should be ashamed. We all have to do things we don't like sometimes just to eat. That looks like a terrible job where you're overworked. I can see why you might forget the humanity of others, or think it doesn't matter how you treat people. It does, though. More

by anandafar Verified Customer Verified Customer

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It was a good experience. Very professional and took their time with my car during my visit. Very professional and took their time with my car during my visit. More

by navinhoolas Verified Customer Verified Customer

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Great customer service very friendly comforting helpful and willing to do everything necessary to deliver that great service! and willing to do everything necessary to deliver that great service! More

by stephenbuggs Verified Customer Verified Customer

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Kind and courteous staff. Liked the fact they had water and a TV available for customers Liked the fact they had water and a TV available for customers More

by BUBCHURCH Verified Customer Verified Customer

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Always polite, knowledgeable and understanding. We come here for all of our prevenative maintenance needs. We come here for all of our prevenative maintenance needs. More

by J Carusone Verified Customer Verified Customer

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Dealership is always clean and the workers are always polite and neat in appearance. It actually feels like you are being taken care of. Maintenance is always completed in a timely manner. Marshall the s polite and neat in appearance. It actually feels like you are being taken care of. Maintenance is always completed in a timely manner. Marshall the service rep at destination Kia in Albany New York is awesome along with the salesperson Dillon who sold us the car. Thank you destination Kia in Albany New York! More

by bdray333 Verified Customer Verified Customer

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