Martin Esquivel
Martin Esquivel at Orr Nissan Of Wichita

Martin Esquivel

Service Advisor

Orr Nissan Of Wichita

10625 E Kellogg Dr
Wichita, KS 67207

4.6
5 Reviews
4.6

5 Reviews

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5 Reviews of Martin Esquivel

February 07, 2026

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Employee Rating

Had 2 key fob that needed programming, 1 was good the other bad. When I left $171 later, 1 fob worked the other did not. They wanted to sell me a new one for $500. They would not work with on a discount More

by krees04604
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 08, 2026

Orr Nissan Of Wichita responded

Thank you for taking the time to share your feedback. I understand how frustrating this situation was, and I want to clarify what occurred for anyone reading this review. You brought in two key fobs for programming. One key fob programmed and functioned properly, while the second key fob unfortunately failed during the programming process due to an internal fault. Unfortunately, when a key fob itself is defective, it cannot be repaired or reprogrammed — replacement is the only solution, which is set at a manufacturer-controlled price. The programming charge covered the diagnostic time and successful programming of the working key fob. While we always try to help where possible, we are unable to discount or override pricing on factory-controlled parts when a component itself has failed. I do appreciate you acknowledging that the service writer was professional throughout your visit. We never want a customer to leave unhappy, but we also want to be transparent about what can and cannot be done when dealing with electronic components and manufacturer pricing. If you’d like to discuss this further, I’m always willing to review it directly. You may contact me at 316-681-6900 or brad.silsby@orrnissanwichita.com. Warm regards, Brad Silsby General Manager Orr Nissan of Wichita

September 04, 2025

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I have bought 3 vehicles within a year and have had great experiences each time. They are very knowledgeable on the vehicles and help you find what would work best with your budget and wants. Highly recomme More

by Bp
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 20, 2025

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Between Jenniffer at the service desk And Micheal in the automotive service I absolutely appreciate and love their customer service. Their intent to take care of me and my car was absolutely above and beyo More

by cubanl8di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Martinez , Michael

May 22, 2025

Orr Nissan Of Wichita responded

Hi Cubanl8di, thank you for taking the time to leave a review for us at Orr Nissan Of Wichita Inc. We're happy we could meet your expectations!

December 19, 2024

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Employee Rating

The parts department is always helpful. Always helped with making sure I get the right parts More

by Jrock13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Orr Nissan Of Wichita responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

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Employee Rating

Jeff exceeded our expectations when we purchased our 2024 Nissan. We emailed our specifications desires and Jeff literally responded within hours with everything plus more! The dealership did not try to up More

by beetleleg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2024

Orr Nissan Of Wichita responded

Thank you for taking the time to let us know how we did. We appreciate you taking the time to let us know how we did. We appreciate your business and look forward to serving you in the future.

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