Martin Esquivel

Orr Nissan Of Wichita responded

Thank you for recommending us for Nissan service! Our team works hard to provide excellent customer service and comfortable accommodations for our valued customers. It was our pleasure to assist you.

Orr Nissan Of Wichita responded

Thank you for the fantastic 5-star review! I'm glad to hear you were pleased with the service on your truck and that our team made you feel welcome and well taken care of. It's great to know you enjoyed the technician inspection display as well—we love providing transparency and helping our customers stay informed throughout the service process. Thank you for recognizing Jordan, Martin, and Zach. I'll be sure to share your kind words with them. We truly appreciate your business and look forward to seeing you again for your future service needs! Sincerely, Brad Silsby General Manager Orr Nissan of Wichita 🚗

Orr Nissan Of Wichita responded

Priscilla, thank you for the wonderful 5-star review! I’m glad to hear you continue to have excellent service experiences with us. It’s great to know you enjoy the lobby as well — we want every part of your visit to feel comfortable and welcoming. I’ll be sure to share your kind words with Jordan, Chris, Martin, and Zach — they’ll really appreciate it. We truly value your continued trust and look forward to seeing you again at Orr Nissan of Wichita! Sincerely, Brad Silsby General Manager Orr Nissan of Wichita 🚗

Orr Nissan Of Wichita responded

Paul, thank you for the fantastic 5-star review! We truly appreciate your continued trust in our team. It’s great to hear you consistently receive excellent service at a fair price and that we’re able to complete your work in a timely manner. I’ll be sure to share your kind words with Chris and Martin — they’ll really appreciate the recognition. Thank you again for your recommendation and for choosing Orr Nissan of Wichita! Sincerely, Brad Silsby General Manager Orr Nissan of Wichita 🚗

Orr Nissan Of Wichita responded

Thank you for taking the time to share your feedback. I understand how frustrating this situation was, and I want to clarify what occurred for anyone reading this review. You brought in two key fobs for programming. One key fob programmed and functioned properly, while the second key fob unfortunately failed during the programming process due to an internal fault. Unfortunately, when a key fob itself is defective, it cannot be repaired or reprogrammed — replacement is the only solution, which is set at a manufacturer-controlled price. The programming charge covered the diagnostic time and successful programming of the working key fob. While we always try to help where possible, we are unable to discount or override pricing on factory-controlled parts when a component itself has failed. I do appreciate you acknowledging that the service writer was professional throughout your visit. We never want a customer to leave unhappy, but we also want to be transparent about what can and cannot be done when dealing with electronic components and manufacturer pricing. If you’d like to discuss this further, I’m always willing to review it directly. You may contact me at 316-681-6900 or brad.silsby@orrnissanwichita.com. Warm regards, Brad Silsby General Manager Orr Nissan of Wichita

Orr Nissan Of Wichita responded

Hi Cubanl8di, thank you for taking the time to leave a review for us at Orr Nissan Of Wichita Inc. We're happy we could meet your expectations!

Orr Nissan Of Wichita responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Orr Nissan Of Wichita responded

Thank you for taking the time to let us know how we did. We appreciate you taking the time to let us know how we did. We appreciate your business and look forward to serving you in the future.