Martin Koehler

Ken Ganley Kia of New Port Richey responded

We’re truly sorry to hear about your recent experience. It’s never our intention for any customer to feel misled or frustrated, and we regret that your visit ended in disappointment. We understand how frustrating it must have been to drive a long distance, especially after being in contact throughou t the day, only to find the vehicle no longer available. While our pre-owned inventory moves quickly, we recognize that we could have communicated more clearly about the vehicle’s status. To clarify, our policy is that all vehicles are sold on a first-come, first-served basis. Deposits are typically not accepted on pre-owned vehicles unless a deal is fully finalized. From our understanding, negotiations were expected to take place in person upon your arrival, which may have contributed to the misunderstanding. We sincerely apologize for the inconvenience and miscommunication. Your feedback is important and will be used to help us improve moving forward. Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Kia of New Port Richey responded

Thank you for your wonderful feedback! We're so glad to hear that you had a comfortable experience with us and that we exceeded your expectations on the service timeline. We strive to make every visit as pleasant and efficient as possible, and it's great to know you appreciated the courtesy and amenities we offer. We truly value your business and look forward to seeing you again!

Ken Ganley Kia of New Port Richey responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!