Martin Lozano

I bought a used 2018 Mercedes S 560 and got it shipped from Carslbad to Roseville, Ca. Bryce my internet salesman said the car was inspected by their dealer. Received the car and it looks good and drove i from Carslbad to Roseville, Ca. Bryce my internet salesman said the car was inspected by their dealer. Received the car and it looks good and drove it to the neighborhood that same night they dropped it off and was ok at lower speeds. After getting PPF, ceramic coated and tinted I received my car back the next few days. When I drove the car on the freeway I felt it vibrating on my left foot and steering area so I made an appointment to Rocklin Mercedes-Benz. They did their inspection and fouhd that the Left rim was bent and the oil leaking from the engine. I spoke to Bryce and told his manager Martin and called me. I told him how did they not notice this on their 140 point inspection? How did the bent rims get and oil leaking pass inspection. I had the feeling at the beginning to tust this delaership but after speaking to Martin he couldn’t do anything about any repair or replacement of the rims. Don’t trust this delaership when you buy a car. More

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I did not have a good experience at Hoehn Mercedes-Benz of Carlsbad. It was a combination of the car dealer Vas Chohan and general manager Dave Olds. The pre-owned Mercedes I purchased, had been smoked in of Carlsbad. It was a combination of the car dealer Vas Chohan and general manager Dave Olds. The pre-owned Mercedes I purchased, had been smoked in and was also in need of $9,000 in repairs. Vas was not transparent at all, tried pushing the problem onto other departments instead of handling it himself and luckily the office made a typo on my return deadline and I was able to return the vehicle. I would never come back or recommend Hoehn to family or friends on principle based on how I was treated by Vas & Dave. Both employees have a ton of work to do on improving communication skills and how to treat others. I was not happy with this experience as a whole and it’s sad that the hard work of many is outshined by these two men and their poor behavior going against so many hard workers at Hoehn. They tarnished both my impression of the dealership and my customer loyalty. More

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