Martin Quinones | Page 58

“Excellence is made of trifles.” Coleman Finkle Over the years, I have collected hospitality (customer service) stories to include in my workshops. Some are good…some bad…and some GREAT. Today I am Over the years, I have collected hospitality (customer service) stories to include in my workshops. Some are good…some bad…and some GREAT. Today I am adding a great story of customer service from an Automobile Dealership (which is rare.) Gates GMC Buick Nissan is that company. What an absolute treat to work with them. From the minute you walk in to the minute you leave; you will know what hospitality really means. Attention to details, no matter how small, is a key principle of hospitality. I found many of the principles at work in Gates. They are impressive. So if you are looking for a car, contact Gates GMS Buick Nissan - ask for Paul Bacon. Tell him, “Charlie sent me.” Chris & Charlie Fields More

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Great buying experience Martin did a great job helping my buy my truck. He was very knowledgeable. Martin was very responsive went the extra mile in helping the transaction r Martin did a great job helping my buy my truck. He was very knowledgeable. Martin was very responsive went the extra mile in helping the transaction reach the finish line. More

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Fun Friendly Knowledgeable Really easy experience, great atmosphere at the dealership. Fun,friendly, knowledgeable. I would recommend Martin and the Gates team! They were really Really easy experience, great atmosphere at the dealership. Fun,friendly, knowledgeable. I would recommend Martin and the Gates team! They were really a class act. More

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Great buying experience!!! We worked with Martin and he is was all about our needs trying to determine what was the best fit for us. He was patient with all of our questions and We worked with Martin and he is was all about our needs trying to determine what was the best fit for us. He was patient with all of our questions and answered everything very quickly. Great buying experience with Martin and the Gates team. They treat you like family. More

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Best experience in my car buying career Martin and the team made this the best car buying experience I've ever had. No haggling, no pressure, no tension. I was shown the dealership, introd Martin and the team made this the best car buying experience I've ever had. No haggling, no pressure, no tension. I was shown the dealership, introduced to everyone involved before and after the sale, just a fine experience. I would completely recommend Martin and Gates Nissan. More

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Best car buying experience! Great dealership. It was a pleasure doing business with a wonderful group of professionals who assisted me every step of the way. Martin, Jimmie, and Great dealership. It was a pleasure doing business with a wonderful group of professionals who assisted me every step of the way. Martin, Jimmie, and Nick, thank you! I love my new Rogue! More

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excellent!! Great service / experience all around. Couldn't have been happier. All team members were very helpful and friendly. I enjoyed this purchase/experien Great service / experience all around. Couldn't have been happier. All team members were very helpful and friendly. I enjoyed this purchase/experience then my last purchase at BMW. More

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Friendly & Informative The team members at the Gates dealership were very friendly and informative of not only their vehicles but also the components that make their dealers The team members at the Gates dealership were very friendly and informative of not only their vehicles but also the components that make their dealership great. Furthermore, the employees help select the proper car for the proper price. Overall I had an entertaining and simple time working through my vehicle purchase with Gates GMC Buick Nissan. More

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Great people! Great Nissan Rogue! Went in "just to look". Not ready to purchase. Martin greeted us, understood our plan and offered to show us the vehicles we were interested in. Le Went in "just to look". Not ready to purchase. Martin greeted us, understood our plan and offered to show us the vehicles we were interested in. Less than 24 hours later we left with our 2015 Nissan Rogue! No pressure, no hassle, great car at a great price. And all with no stress! More

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Purchase of a 2015 Juke This was my first visit ever to Gates and it was a wonderful experience. I went with the intention of browsing, but ended up buying! Martin was extrem This was my first visit ever to Gates and it was a wonderful experience. I went with the intention of browsing, but ended up buying! Martin was extremely helpful and professional. He listened to what I wanted and worked with me to make it happen. There was no pressure and I was very happy with the entire process. More

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