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Mary Boulahanis
Mary Boulahanis at Maus Nissan of New Port Richey

Mary Boulahanis | Page 18

Service Advisor

Maus Nissan of New Port Richey

3939 US Highway 19
New Port Richey, FL 34652

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4.6
233 Reviews
4.6

233 Reviews

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233 Reviews of Mary Boulahanis

July 22, 2021

Dealership Rating
Employee Rating

Addressed all issues - staff (especially Mary) was friendly and answered my questions. Work on car completed in a timely fashion. I can think of nothing to complain about service or staff. More

by Nomoregreenepeas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 23, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Nomoregreenpeas! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

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Employee Rating

As always, Awesome service! Can’t say it enough. From the time I walk in until the time I leave. Mary was great and you guys never disappoint. More

by gregschreiber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 21, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Greg! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

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Employee Rating

Main reason would be for the random service upsells they always vary from visit to visit. They do t even match the website or service manual. Dented scratch left on my hood. Feel like every time I come t More

by emonogy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jul 21, 2021

Maus Nissan of New Port Richey responded

Emonogy, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Service Manager reach out to you, and see what we can do to make things right. Unfortunately, there is not enough contact information in your post to call you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 19, 2021

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Employee Rating

Very bad experience. Could not reach service advisor after 7 attempts. Charged $180 for diagnostics. 2009 Murano Driver’s door wouldn’t open. Maus proposal to fix was $2,600. Car returned to me with gr More

by jparadise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jul 21, 2021

Maus Nissan of New Port Richey responded

JParadise, we can see that you are upset, and apologize if you've had a bad experience. I spoke to service about this case, and was informed that the quote you were given was for a 'worse-case scenario' if the door panel were to also break during repair, and need replacing, which we thought likely- given the nature of the damage to your door. We certainly apologize if there was any grease left behind, and we'll be happy to clean that up for you. We will have a Service Manager reach out to you, and see what else we can do to make things right. Thank you for brining this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 21, 2021

jparadise responded

Worst case was never mentioned to me. I was told the door panel would be destroyed during the repair. The absurd cost I was told exceeded the value of the vehicle. I didn’t believe what I was told (a cost of $2,600 to repair a door that wouldn’t open) so called another dealer for 2nd opinion. They said they could get into the door without destroying the panel. They repaired my door yesterday for the $1,400 that they had quoted including a new lock/actuator assembly. Not sure what to say. Maus really let me down.

July 15, 2021

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Employee Rating

Always there when you need assistance with your vehicle. Very knowledgeable about what the problem is. They will provide you with transportation if you choose to want a vehicle. More

by Margie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Aguayo

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Jul 16, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Margie! We appreciate your trust, and thank you for the kind words and 5-Stars! Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 11, 2021

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Employee Rating

It is always a pleasure to deal with all my service needs they go above and beyond to take care of all my issues with friendly staff and great service. Katrina and Brandon are awesome!!!!!! More

by soteri107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson, Brandon Malatino, Lance Walace

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Jul 12, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan,soteri107! We appreciate your trust, and we thank you for your kind words. Katrina and Brandon both do a fantastic job taking care of our guests- thanks for recognizing them! We are overjoyed that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

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Employee Rating

Very professional and easy to deal with. They came in under my estimated time. The waiting area is always very neat, clean, and comfortable. Well done. More

by CDub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 06, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting us at Maus Nissan, CDub! We appreciate your trust, and thank you for your kind words, and the 5-Stars! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Dealership Rating
Employee Rating

Dealer did a great job with the repairs they preformed on my vehicle Service Department was exceptional from customer drop-off to customer pickup Thanks More

by jbrischetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 06, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, jbrischetto! We appreciate your trust, and we thank you for your kind words and the 5-Stars! We look forward to serving you again soon, so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Dealership Rating
Employee Rating

Took three hours for an oil change. Then when I asked for an update, Mary apologized and said it was bc it seems when it rains people run in for an oil change. Which makes me believe that walk ins were done More

by Lkelly211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jul 06, 2021

Maus Nissan of New Port Richey responded

LKelly211, we can see that you are less than impressed, and apologize if you experienced any frustration. We will have a manger reach out to you shortly, but in the meantime, if you have any questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 01, 2021

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Employee Rating

Great service from check in to check out! Not more comments More

by Cgregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 01, 2021

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Cgregg! We appreciate your trust, and thank you for the 5-Stars! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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