Mary Boulahanis | Page 7

Maus Nissan of New Port Richey responded

Thanks for visiting our Service Department at Maus Nissan, Karine! We appreciate your trust, and we thank you for your kind words and 5-Stars! We look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Eddie is one the best, and his customers are, too! Thank you for your continued loyalty, and we appreciate your trust! We look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

We completely understand where you are coming from, and apologize if you had anything less than a truly exceptional experience with us, Mr. Rogers. We are pleased; however, that our Service Management handled your situation properly, and responded immediately to your concern. They quickly came over to tow your vehicle back to our shop, and dropped off a free rental for you, at the same time. When your vehicle came back, our techs determined the new lines they had installed as part of your valve cover repair were faulty, so we replaced them again, and tested everything to make sure that there were no leaks, and we detailed your engine bay just to make sure there was no diesel odor present. We will always stand behind our work, and if things ever go wrong, we will work to make it right. We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for trusting us, and for being a part of our Maus Family. Have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you very much, Mike! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is ever anything we can help you with, please do not hesitate to contact us. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

We love our customers, and are glad that it shows! Thank you for visiting our Service Department at Maus Nissan, Nazareli! We appreciate your trust, and thank you for your kind words. We look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

We are overjoyed that you are so happy with our Service at Maus Nissan! We look forward to helping you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

We are disappointed to see that you are so unhappy with your recent visit, Mialaysia. We care deeply about the service we provide, so we will have a Service Manager review this right away, and reach out to you in order to address all of your concerns. Regarding the credit card transaction fee - when the processing companies increased their fees last year, we could no longer absorb their costs, and so made the difficult decision to pass the fee on to the consumer- this has been in place since last November. Please know that there are no fees on cash, debit, or the use of our DigniFi program. If you have any other questions, do not hesitate to contact us directly, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Charmaine! We appreciate your trust, and thank you for leaving us this review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

We completely understand where you are coming from, and apologize for any inconvenience that this may have caused you. When the major credit card companies increased their processing charges to 3%, it no longer was an affordable cost of doing business for us, so we made the decision pass on this fee since last November. We do not profit from this fee in any way. There is no charge on cash, debit, or the DigniFi program that we partner with to help our guests. If you have any other questions, please don't hesitate to ask, and we will be happy to help address your concerns. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your brand new 2024 Sentra from us at Maus Nissan, Rebecca! We appreciate your continued trust, and we thank you for your kind words. We are thrilled that you are so happy, and we look forward to serving you and your family for years to come - so let us know if there is ever anything we can do for you! Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x.1138