Everyone in service is very pleasant to work with.
Vehicle is received back in a timely manner. Findings are clearly explained and what was done to rectify any problems you may have had.
Vehicle is received back in a timely manner. Findings are clearly explained and what was done to rectify any problems you may have had.
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by Abeetz2
Verified Customer
Verified Customer
Aug 23, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan, Abeetz2! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Maas Nissan told me I needed repairs to my front
suspension with a price of $1800! I got a second opinion and nothing is wrong With the front lower arm/control bushing- I have photos to prove it. B
suspension with a price of $1800! I got a second opinion and nothing is wrong With the front lower arm/control bushing- I have photos to prove it. Beware of the free oil changes.Don’t trust Maas Nissan service!
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by ellyv
Verified Customer
Verified Customer
Aug 18, 2021 -
Maus Nissan responded
Ellyv, we can see that you are upset, and apologize if you've had a bad experience. We take this very seriously, and will have a Service Manager reach out to you immediately. Unfortunately, there just isn't enough information to look up your visit- so please contact me directly, and we will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day.
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
It is a pleasant service experience from start to finish
as the staff is very personable and not pressuring I the process of needed service upon my vehicle.
as the staff is very personable and not pressuring I the process of needed service upon my vehicle.
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by ROGERCREGAR
Verified Customer
Verified Customer
Other Employees Tagged:
Tiffany Norori, Carrie is awesome...very friendly and honest
Aug 13, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan, Roger! We appreciate your continued trust, and we thank you for your taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
As always, top rated service. Thank you Mary in service
for being on top of everything and keeping me updated even after hours. Appreciate you!
for being on top of everything and keeping me updated even after hours. Appreciate you!
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by gregschreiber
Verified Customer
Verified Customer
Aug 10, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan, Greg! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does a phenomenal job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Hello, my experience here was great, Mary has been very
helpful and more than nice. She went out of her way to fit my in.
helpful and more than nice. She went out of her way to fit my in.
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by majoja4600
Verified Customer
Verified Customer
Aug 11, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan, Majoja4600! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does a fantastic job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Always a pleasure to work with the advisors and
technicians. You are always helpful and take great care my truck. Even my daughter is now a member of the Nissan family. Thank you.
technicians. You are always helpful and take great care my truck. Even my daughter is now a member of the Nissan family. Thank you.
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by hoof_beat66_00
Verified Customer
Verified Customer
Jul 29, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are overjoyed that you are so happy, and we look forward to taking care of you, and your whole family, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
I would rate you a "B" because of your personel! They are
great! Especially MARY BOULAHANIS! She is patient, understanding, kind, informed, & knowledgeable in much. I really appreciate her!
I have been bac
great! Especially MARY BOULAHANIS! She is patient, understanding, kind, informed, & knowledgeable in much. I really appreciate her!
I have been back & forth in service x3! With my new 2021 SENTRA NISSAN! Not starting a few weeks after purchase. In service for over a week. Then didn't start again about 2 weeks ago! This was a serious problem, that caused some very concerning problems in my family!
I went in & sat in service for over 2 hours!
Fixed again! Then a short time later, Mary called because of a recall. It was exactly my problem! Thanks to Mary & her keen eye & concern for her customers, she saw the recall for my car!
Will I tell others about NISSAN? That is still up in the air!
But, about the service area with Mary Boulahanis, definitely!!!!
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by KAREN COUDRAY
Verified Customer
Verified Customer
Jul 29, 2021 -
Maus Nissan responded
Thank you for giving us at Maus Nissan the opportunity to earn your trust, Karen! We appreciate your business, and thank you for taking the time to share your experience. Mary in our Service Department does a phenomenal job taking care of guests- thanks for recognizing her! It is very frustrating when you experience a problem with a brand new vehicle, but believe it or not, one of the great things about Nissan is, when there is a problem, they figure a solution and initiate a recall right away! We are so glad that you are safe and back on the road with your new Sentra, and we are simply overjoyed that you are happy with your service here at Maus Nissan. We look forward to serving you for years to come, so please don't hesitate to let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ex.t 1138
Always a great experience. Mary is great , will be back .
Please lower the minimum words to complete this survey as soon possible, quit annoying. Thanks
Please lower the minimum words to complete this survey as soon possible, quit annoying. Thanks
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by jfmhacker
Verified Customer
Verified Customer
Jul 24, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan, jfmhacker! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does a fantastic job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Addressed all issues - staff (especially Mary) was
friendly and answered my questions. Work on car completed in a timely fashion. I can think of nothing to complain about service or staff.
friendly and answered my questions. Work on car completed in a timely fashion. I can think of nothing to complain about service or staff.
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by Nomoregreenepeas
Verified Customer
Verified Customer
Jul 23, 2021 -
Maus Nissan responded
Thank you for visiting our Service Department at Maus Nissan, Nomoregreenpeas! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Main reason would be for the random service upsells they
always vary from visit to visit. They do t even match the website or service manual.
Dented scratch left on my hood. Feel like every time I come t
always vary from visit to visit. They do t even match the website or service manual.
Dented scratch left on my hood. Feel like every time I come there is some kind of damage to my vehicle after. Last time divots on my door panel from a tool likely to pry off a panel.
Always have to clear out the floor paper floor matts, plastic seat cover and tag from the cab before I leave.
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by emonogy
Verified Customer
Verified Customer
Jul 21, 2021 -
Maus Nissan responded
Emonogy, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Service Manager reach out to you, and see what we can do to make things right. Unfortunately, there is not enough contact information in your post to call you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day.
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
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