Mary Boulahanis | Page 8

Maus Nissan of New Port Richey responded

Thanks for visiting our Service Department at Maus Nissan Ms. Pedone! We appreciate your trust, and we thank you for taking the time to let us know how we did. We do apologize if you've been 'over-surveyed.' We are committed to continuous improvement, so we actively seek customer feedback to see how we're doing, and how we might improve - but it can be come a little much, sometimes. Please let us know if there is ever anything we can do for you, and we'll be happy to help. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's the #MausDifference! We are thrilled that you are so happy, and we look forward to serving you for years to come - in the shop or for your next purchase - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Dixie! We appreciate your trust, and we thank you for taking the time to provide us with your feedback. Your birthdate was required as additional verification for the 'over-the-phone' authorization for the work performed. We will have a service representative review the work completed, and reach out to better explain the charges, and answer any other questions that you may have. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you for trusting our Service Department at Maus Nissan, for all your vehicle needs, Ivan! We appreciate your kind words and 5-Stars! All our staff are dedicated to providing you with a truly exceptional experience, and treating you like family! Thanks for being a part of our Maus Family, and God bless! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Lynnoshea! We appreciate your trust, and we thank you for your kind words and 5-Stars! We love our customers and we're glad that it show! Please let us know when you need us again, and we'll be ready and happy to help! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thanks for visiting our Service Department at Maus Nissan Ms. Patricia, and congratulations on your newest vehicle from us! We are so glad that you are enjoying your MausCare and we look forward to serving you for years to come! We are working on the wait-time, though. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you for visiting us at Maus Nissan, Cheryl! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Ms. Anderson, we care deeply about the service we provide our guests, and take this matter very seriously. This is the first we have heard of these issues, and we are having our Service Management review your vehicle's service history, and they will reach out to you, shortly. Thank you for bringing this to our attention, and we look forward to resolving this with you. Please let me know if you have any other questions, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Ken, thank you for visiting our Service Department at Maus Nissan. We appreciate your trust, and we thank you for taking the time to share your experience. We would very much like to know more about this, in an effort to help, explain, or better serve you. Unfortunately, we need more contact information than available on this review. Please contact us at your earliest convenience, and we will be happy to look into this further, and assist you. Thank you for bein a part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Ms. Liebler, we can see that you are frustrated, and apologize if you feel as though you have had a bad experience. Our technicians and advisors are trained to review your vehicle's history, conduct a thorough multi-point inspection, and make recommendations based on what the manufacturer's guidelines state need to be actioned over intervals such time, mileage, or inspected condition. We are having our service management review your visits, and they will reach out to you to discuss, shortly. If you are taking your vehicle to another mechanic, please make sure to tell us of any other completed services so we can have an accurate history of the vehicle. Please let us know if you have any other questions, and we'll be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138