Mary Catherine Rice | Page 3

Unreliable We happened onto the Lot of this dealership one Friday recently. We were given to a salesperson to show us around the used car lot.This person was nic We happened onto the Lot of this dealership one Friday recently. We were given to a salesperson to show us around the used car lot.This person was nice enough. His name, Harold Raleigh. With Harold’s assistance we picked out the Car we wished our God Daughter to have. Everything seemed to be going along fine when they began askng multiple questions. I was even asked to print out Bank Statements for them. Without thinking, I printed them, account numbers and all. I have since requested the documents be destroyed.The process was taking entirely too long. Harold tried to keep us apprised but it was a very busy day for them. We asked to leave cash down and come back on Tuesday. They said cash was not necessary, that the car would be there. I’m not sure where the fault now lies. When we called Monday to find out what time to come in Tuesday; the car had been sold after our departure Friday! We were not notified in any way whatsoever! This is not the way to do business. I wish they had to listen to the cries of a disappointed teenager. We later tried to get an explanation to no avail. Mary Catherine Rice blocked my email. More

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Great Customer Service Terrence drove the car that I found online to me just so I could test drive it while I was at work! Then he had the paperwork all ready for me when I Terrence drove the car that I found online to me just so I could test drive it while I was at work! Then he had the paperwork all ready for me when I got there. THAT is some awesome customer service!! More

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Great people Buying a vehicle here is made so easy. When it comes time for service, Rice makes that process convenient and easy. I love my Rice Toyota! Buying a vehicle here is made so easy. When it comes time for service, Rice makes that process convenient and easy. I love my Rice Toyota! More

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Great experience Dealing with Lalita Zalelyte, Andy Slaughter and Charles Foster was a pleasure from start to finish. I had done my homework on what a fair price would Dealing with Lalita Zalelyte, Andy Slaughter and Charles Foster was a pleasure from start to finish. I had done my homework on what a fair price would be and Andy exceeded my expectations. Even though Lalita had only been with the company for a short period of time you would never know it. She handled everything with great care. Charles was very transparent explaining everything to me on the financial end. This is a wonderful dealership. More

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Great dealership. 7th purchase This is my 7th purchase from Rice Toyota. Great place, great people and great product. Love the new lot. Keep uo the good work. Thanks This is my 7th purchase from Rice Toyota. Great place, great people and great product. Love the new lot. Keep uo the good work. Thanks More

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Great experience! Everyone was wonderful and helpful! Ian Gray was excellent and very responsive. Andy, Rick and Mary were all very helpful and responsive too. And I Everyone was wonderful and helpful! Ian Gray was excellent and very responsive. Andy, Rick and Mary were all very helpful and responsive too. And I love my new car! More

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Great New Car Experience! The employees at Rice Toyota were awesome in working with me and helping me with the purchase of my new vehicle. Ian Gray worked with me and answered The employees at Rice Toyota were awesome in working with me and helping me with the purchase of my new vehicle. Ian Gray worked with me and answered any questions I had during the process. He was so helpful and considerate. I would definitely recommend Ian Gray and Rice Toyota! More

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Had a big problem but they solved it The great folks at Rice Toyota were there for me! Auto Bell in Burlington, their car wash left bad scratches on my brand new Toyota Rav 4. They showe The great folks at Rice Toyota were there for me! Auto Bell in Burlington, their car wash left bad scratches on my brand new Toyota Rav 4. They showed no compassion for me but Rice Toyota did. Ian, my salesman and Neil, the sales manager got right on it. Scott did an excellent job of fixing it and easing my mind and heart. Thanks to all of the great people at Rice. They made me a priority! They will get all of my business from now on. More

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The Best Experience Ever From the time I confirmed availability of the vehicle, to the test drive and purchase, I was so pleased with the staff courtesy and handling of my pur From the time I confirmed availability of the vehicle, to the test drive and purchase, I was so pleased with the staff courtesy and handling of my purchase. Justin Sola confirmed availability, scheduled the test drive and handled the purchase with ease. It was a flawless and effortless experience and I would highly recommend this dealership to whomever is looking for a quality purchase and positive outcome. Thank you Justin! More

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