Matt Crocker
Matt Crocker at Robertsons GMC Truck, INC.

Matt Crocker | Page 24

Service Advisor

Robertsons GMC Truck, INC.

2680 Cranberry Hwy
Wareham, MA 02571

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4.9
249 Reviews
4.9

249 Reviews

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249 Reviews of Matt Crocker

June 09, 2023

Dealership Rating
Employee Rating

Typically if I have one great person to work with on a new vehicle purchase I'm happy. Robertson's entire staff was great to work with from Josh in sales to Mike in financing. Both of them have great pers More

by kaguiar01
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Recupero, Jim Morrill , Mike - Financing

Jun 12, 2023

Robertsons GMC Truck, INC. responded

We cannot thank you enough for your wonderful review of Robertson's GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

June 09, 2023

Dealership Rating
Employee Rating

Robertson’s is the only dealership I go to when buying or servicing my new truck. More

by COUNTRYTEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill , Tony Saltalamacchia, Liz Sellinger, Andy Stevenson

Jun 09, 2023

Robertsons GMC Truck, INC. responded

Teak, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

June 08, 2023

Dealership Rating
Employee Rating

Robertson’s GMC Truck, INC is as fine a dealership as one would expect to find anywhere. I go there for two reasons. One, to purchase a fine vehicle and two, to have my vehicle serviced. The facility is imma More

by JOHNPMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill , Liz Sellinger

Jun 09, 2023

Robertsons GMC Truck, INC. responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

June 07, 2023

Dealership Rating
Employee Rating

Staff always professional and courteous. Service completed was properly explained. Will continue to recommend to family and friends. More

by LBOUSQUET3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill

Jun 09, 2023

Robertsons GMC Truck, INC. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

June 02, 2023

Dealership Rating
Employee Rating

Every visit I've had has been outstanding. From sales to service their entire team is excellent. This was another job well done! Thank you More

by tysdad115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill , Tony Saltalamacchia, Liz Sellinger, Andy Stevenson

Jun 05, 2023

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

June 02, 2023

Dealership Rating
Employee Rating

The service here is fantastic. Matt kept my updated on everything. I also had my car detailed, and it's the best I've had. I'm so happy I purchased my car here! More

by GODMAKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

Robertsons GMC Truck, INC. responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 29, 2023

Dealership Rating
Employee Rating

They are the best. Jim in service is the best! Matt is excellent too. Always satisfied More

by JMECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill , Liz Sellinger

Jun 01, 2023

Robertsons GMC Truck, INC. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 29, 2023

Dealership Rating
Employee Rating

Great experience, great people from ordering the vehicle, offering great trade value and the delivery was excellent. The vehicle was detailed and thoroughly explained at delivery. More

by BORTOLOTTICONSTRUCTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill , Tony Saltalamacchia, Liz Sellinger, Andy Stevenson

Jun 01, 2023

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 29, 2023

Dealership Rating
Employee Rating

Robertsons GMC has always gone above and beyond to ensure my experience is always top notch. The service department is second to none. The representatives in the office make the experience seamless and the t More

by V6BUICKGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morrill

May 31, 2023

Robertsons GMC Truck, INC. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 26, 2023

Dealership Rating
Employee Rating

I had a terrible experience with them. the repair service was botched I had to have it towed in to fix it again the sales people were rude accusing me of having an attitude when I asked for More

by harryvet129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Morrill , Tony Saltalamacchia, Liz Sellinger, Andy Stevenson

May 26, 2023

Robertsons GMC Truck, INC. responded

Our previous response to you Mr. Ernst still stands true. I wish you and whatever dealer you choose to go to the best of luck. Take care and God Bless ------------------------------------------------------------------------------------------------------------------------ Robertsons GMC Truck, INC. responded publicly on 5/18/23 1:51 PM Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

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