Matt Dugal | Page 3

Brian Santos was great to work with. From test drives to purchase. I am very happy with my new Subaru Crosstrek! From test drives to purchase. I am very happy with my new Subaru Crosstrek! More

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I made an inquiry online and Patty McSharry contacted me within minutes. I was looking at a pre-owned model, but she offered such good pricing on a new model that I wound buying the new model. Our salesper within minutes. I was looking at a pre-owned model, but she offered such good pricing on a new model that I wound buying the new model. Our salesperson, Madison was terrific; very friendly, knowledgeable, and helpful. Thanks to her we were able to purchase and drive off with our new Forester the very same day. I give her 5 stars. Matt Dugal was also excellent. I appreciated the fact that he obtained competing finance offers from different banks and got me the lowest rate. More

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Very courteous and friendly sales (Joshua Kidd) and finance (Matt Dugal) personnel! We did purchase a used vehicle and the transfer from our existing vehicle to the new one was pleasant! Would recomm finance (Matt Dugal) personnel! We did purchase a used vehicle and the transfer from our existing vehicle to the new one was pleasant! Would recommend Tri-City Subaru! More

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Tri City Subaru has always given me prompt, courteous service at an affordable price. Usually without much notice. service at an affordable price. Usually without much notice. More

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SHEILA ! Awesome love the car and the experience , highly recommend , great great staff and service Awesome love the car and the experience , highly recommend , great great staff and service More

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After buying my last 2 subarus at another dealership and not having the best experience, I decided to reach out to Tri-City Subaru. Upon arriving at the dealership, we met with Craig Enslin. He was very not having the best experience, I decided to reach out to Tri-City Subaru. Upon arriving at the dealership, we met with Craig Enslin. He was very helpful and kept us updated thru the whole experience and would definitely recommend Craig and the team at Tri-City to anyone! Great experience! More

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Craig was very easy to deal with. The process was smooth everyone was very nice and thanked us. The process was smooth everyone was very nice and thanked us. More

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Aug 7 identified car of interest at this dealership, contacted and drove (2 hrs each way) to examine and test drive on Aug 11. Car satisfactory, wrote a deposit check and ordered a dealer add-on. Was no contacted and drove (2 hrs each way) to examine and test drive on Aug 11. Car satisfactory, wrote a deposit check and ordered a dealer add-on. Was notified Aug 13 that car was [[finished and ready to move forward] My reply indicated a loan fell through but that would let dealer find financing or I would arrange to pay cash on Wednesday Aug 17. Heard nothing from dealership Tuesday Aug 16. Arrived at dealer 10:30 am prepared to take delivery, financing or cash as applicable, only to find that car was NOT ready and that dealer had made only a single attempt to secure financing with negative result but had not conveyed that information by close of business Tuesday Aug 16. We cancelled purchase, requested our deposit check back. Request denied, (Matt Dugal) as dealer had deposited check Friday Aug 12 instead of retaining until payment/delivery. Was informed that an electronic transfer to a routing and account number would not be possible (?!), and not given a check because informed our check had not cleared. (Check cleared my bank Monday Aug 15). I demanded today after checking this clearance that a check be mailed to me today's date. No response 3 hours later Issues include but not limited to: Misinformation car was finished, costing us another 4 hours driving -- there would not be a third trip -- and had Monday and Tuesday to finish before my announced visit Laziness in checking only a single financing source and not advising me result after 2 days ending close of business Aug 16 from my Saturday message Impropriety compared to other dealerships in depositing and not holding deposit check/funds Incompetence in not identifying that check had cleared my bank 2 days prior leading to possible fraud by refusal to return deposit in a timely manner or absorb cost in sending check overnight. Car has been relisted, and if reduced in price I would just omit dealer add on and purchase for cash -- but in no other circumstances would I elect to do business with this dealer. Refund is still outstanding Aug 18. More

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Easy to work with and outstanding customer relations. Put that together with a good price and timely delivery. Put that together with a good price and timely delivery. More

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I drove my last car for 12 years. When I got the news that it wouldn't be reasonable to fix it for inspection I decided to swing by Tri City to get some ideas on car prices. Brian San When I got the news that it wouldn't be reasonable to fix it for inspection I decided to swing by Tri City to get some ideas on car prices. Brian Santos was able to help me an hour before closing time, I put a deposit down on a new crosstrek sport on the same day. Today I picked it up. Beautiful car, very peppy with the 2.5 sport, interior is so polished and clean with the yellow trim and startex upholstery. I am so happy with this car and so grateful to Brian for the great advice and help with all my questions. Thank you again! More

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