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Matt Hannon
Matt Hannon
Sales & General Manager
AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE
3512 Airline Blvd
Portsmouth, VA 23701
34 Reviews
Hey I'm Matt. I've been in the car industry for 20+ years, moving from parts and service to sales and management. I am a Norfolk resident who moved here from Northern PA. I love beach days, my dogs and cats, my wife and family, martial arts, and all things nerdy like games and comics.
Read moreDealership Experience
6 yrs, 5 mos
Industry Experience
20 yrs, 2 mos
Specialties & Trainings
ASE P2
VA Sales License
VA Dealer Operator License
34 Reviews
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34 Reviews of Matt Hannon
August 20, 2025
If I could give zero stars, I would. This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but thre This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but three separate places. After driving 18 hours round trip to buy it, I discovered the audio system doesn’t even work. The amp is clearly blown, meaning what they advertised simply wasn’t true. When I reached out, their only “solution” was beyond insulting: they told me to drive another 18 hours back, pay them to fix the system that they falsely advertised, and then drive another 18 hours to pick it up. Completely unreasonable. When I pushed back and mentioned I’d be forced to go to the BBB if they wouldn’t make this right, the salesman immediately cut off communication, claiming I “threatened” him. Now they refuse to respond at all. This is scammy, unprofessional behavior at its worst. They’re happy to take your money, but the second there’s a problem they vanish. If you value honesty, integrity, or even basic customer service, avoid this place at all costs. More
by Ryan
Other Employees Tagged: Tim Moore, Amber Senger, Derrius Miles
June 06, 2025
Tim was awesome and willing to help any way possible will definitely be back for my next vehicle purchase. definitely be back for my next vehicle purchase. More
by xregretless
Verified CustomerOther Employees Tagged: Tim Moore, Amber Senger
May 11, 2025
Matt was simply the best! !! Bought our car from out of town and he made the process easy and straightforward. He even went out of his way to address an issue to make things !! Bought our car from out of town and he made the process easy and straightforward. He even went out of his way to address an issue to make things right and be sure we were fully satisfied. Highly recommended!!! More
by Mgoblu88
April 05, 2025
Tim was fabulous and the lady that does the financing and gets all the paperwork is amazing gets all the paperwork is amazing More
by scotlevey
Other Employees Tagged: Tim Moore, Amber Senger , Amanda is amazing she was kind helpful and stayed late for me
March 28, 2025
Fast and Easy. Emailed them about the car, got an email back quickly, made a quick phone call and filled out the credit application, and got approved and the next d Emailed them about the car, got an email back quickly, made a quick phone call and filled out the credit application, and got approved and the next day I went and bought the car. Simple, Quick, and Easy. Definitely would recommend and shop here again. More
by virtual_barner05
Other Employees Tagged: Tim Moore
March 25, 2025
The people at auto city were amazing and very patient with me and my family even let my daughter play with their toy cars to keep her occupied while we handled the business at hand. They were also very w with me and my family even let my daughter play with their toy cars to keep her occupied while we handled the business at hand. They were also very welcoming and straightforward. Would definitely recommend for anyone looking to buy a vehicle. Both Matt and Tim were amazing. More
by mitchellkm
Other Employees Tagged: Tim Moore
March 08, 2025
Awesome people everyone is so helpfull ,answered every question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend More
by rakewilliam1
Other Employees Tagged: Tim Moore, Amber Senger
February 07, 2025
I understand the car was purchased "as is," BUT the salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove c salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove compartment busted, 2 keys provided but only one fits this car. The worst thing was the price of the car that was advertised. Car is for sale for $4,800.00 then he ads on another $800.00. And for what? Obviously, no work was done to fix or repair anything on this car. (A topical bate and switch experience) Also advertised was a "Multi-point inspection verified" THAT WAS A LIE. If there was an inspection certain things would have been fixed. Two things I take away from this experience: Never buy a car "on line" that you can't go look at or test drive. And this salesman is the perfect example of why people don't trust and despise used car salesmen. It seems it is impossible for them to be forthright, to be honest, or to tell the truth about anything. More
by e-male47
January 07, 2025
Matt hannon was incredible! So helpful and kind walked me through everything and answered every question with a smile. Genuinely seemed so happy to help! So helpful and kind walked me through everything and answered every question with a smile. Genuinely seemed so happy to help! More
by Kjayyy
Other Employees Tagged: Matt hannon
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