Matt Hansen | Page 27

Matt was the Best Sales person I have ever worked with Right from the start Matt and his team took wonderful care of me. They help me find exactly what I was looking for and I could be happier with my expe Right from the start Matt and his team took wonderful care of me. They help me find exactly what I was looking for and I could be happier with my experience. I will be recommending Matt and Strong VW to my friends and family. More

Report | Print

Enjoyable buying experience A friend recommended I consider looking at strong for a new vehicle. The low pressure sales team was easy to work with and helpful along the way. A friend recommended I consider looking at strong for a new vehicle. The low pressure sales team was easy to work with and helpful along the way. More

Report | Print

New car purchase. My salesperson, Matt, was very thorough in his explanation of the various finance options when buying a new VW. He did not pressure me one way or the My salesperson, Matt, was very thorough in his explanation of the various finance options when buying a new VW. He did not pressure me one way or the other; in fact, I was pleasantly surprised when he did not join me on the test drive (I was bracing for the nonstop talking salesman going on and on about every fantastic detail with the car). Matt made the typically stressful new car purchase as relaxed as possible. More

Report | Print

Good people. Very informative. Answered all my questions I hate car buying. I was told these guys would understand if I said I would rather break larger rocks into smaller rocks. And they didn't disappoint. I hate car buying. I was told these guys would understand if I said I would rather break larger rocks into smaller rocks. And they didn't disappoint. All my questions were answered the price was right. Matt walked me through all the purchasing options and BOOM, new car baby The only problem is the car had 2 scratches and the satellite antenna wasn't working so I have to go back. But I'm count on some awesome service. Thanks guys More

Report | Print

Awesome people! Amazing customer service Matt Hansen was the best sales person I have ever had the pleasure of working with. He is not pushy or pressuring and he makes sure you get exactly wh Matt Hansen was the best sales person I have ever had the pleasure of working with. He is not pushy or pressuring and he makes sure you get exactly what you want at the best price! I would recommend Matt to anyone who needs a new car! Thank you Matt for getting me into my very first brand new vehicle! More

Report | Print

Matt, Christine and Chase were very helpful and respectful Matt, Christine and Chase turned a VERY unpleasant experience at Volkswagen into a much better experience. I came in on a Wednesday and dealt with a s Matt, Christine and Chase turned a VERY unpleasant experience at Volkswagen into a much better experience. I came in on a Wednesday and dealt with a salesman named Steven Z., whom at first seemed friendly and professional but over the course of our interaction, he did some odd/rude things. At first I was test driving the 2019 Jetta R-Line and I asked my spouse if he wanted to test-drive it too and Steven immediately told us that he couldn't because he didn't get a copy of his driver's license, instead of saying "Sure! Just let me get a copy of your driver's license too". Then during the test-drive, he made my spouse sit in the backseat while he went on the drive with us, not a huge deal but it made my spouse feel like he didn't get to experience the car himself and like his opinion didn't matter. Then when we went inside to talk numbers, my spouse asked Steven if we could have a minute to talk privately, at which point he told us "no" and explained how he didn't want to spend all this time going over numbers with us if we weren't serious about buying and if we wanted to continue the conversation we would need to sign something saying I was agreeing on the monthly payment he had presented to me. Throughout the entire thing he kept stressing over the fact that they were closing soon (in about an hour at this point) and made us feel very rushed. The worst part was the dishonesty and deceitfulness where he told us he was going to get another car for me, "but it was the exact same car and everything, it just was a different car" since we were haggling over the monthly payment amount. When I asked why he was getting a different car, he said "it just didn't have the premium floor mats and stuff so he could bring it down about $1000 to meet the monthly payment I wanted". This didn't sound right to me, so I told him I wanted to see the car I was buying and he got annoyed and explained how they were closing soon but if I insisted, we could see it. We went outside and it wasn't even the same model at all! Different model, different interior color and didn't have all of the same features! At this point I told him this was NOT the same car and he said "you're SET on the R-Line?" and I told him "yes", to which he responded "well this just isn't going to work out" then proceeded to tell us to wait outside while he went back inside to grab the keys to my trade-in. We weren't even invited back into the building! We left very baffled and upset with our entire experience with Volkswagen. The next day I received an email and a phone call from Chase Cornett, Director of Sales. He wanted to hear about my experience and wanted to see what he could do to make it right. He was incredibly polite, respectful and listened to my story of the day before. He was mortified by what I had dealt with and wanted to earn my business back. He found a way to get my monthly payment to where I wanted it and assured me if I came back in, I would only deal with him or his most seasoned salesman. I agreed to go back in the following day. Upon my arrival, Chase was busy but had us meet with Matt Hansen and Christine Bracken. Both of them also listened to my experience and were so baffled and shocked themselves. They walked us back through the whole sales pitch in much more detail and with much more patience. They never once made me feel pressured into buying anything I didn't want (they didn't make me feel pressured into buying anything at all actually) and seemed to be completely transparent throughout the whole process. I found them to be funny, easy-going and very comfortable to work with. Matt was meticulous in making sure everything was accurate and easily identified a few discrepancies in the paperwork that was given to him from my first experience and quickly corrected it. If at any point I had a question about the vehicle that they didn't know, they would find a source that would give me a definitive answer. I even asked about if the car had remote start, which it did not, but Matt looked it up to see if ANY of the Jetta's had it, which they currently do not and then he even went on to see if VW had plans to add this feature to the Jettas in the future. I was very impressed with the thoroughness of both of them and they really turned a bad experience into a better one. I would go back to Volkswagen in the future, but only to Matt, Christine or Chase since THEY have earned my business and I believe in returning to those that deserve it. Thank you Matt, Christine & Chase! I'm loving my brand new Jetta and am thrilled to be sporting it around town now. :) More

Report | Print

Service Center Experience I have purchase several Volkswagen automobiles over the years and each time I have had a need for service, it has always been a favorable experience. I have purchase several Volkswagen automobiles over the years and each time I have had a need for service, it has always been a favorable experience. Chip Bryson has been amazing as he helped to satisfy our service needs. I search him out when I need assistance. I consider him to be my friend and the advice he gives me has always been helpful. More

Report | Print

Wonderful! Matt was wonderful, he showed me my trade value, showed me all the numbers which I appreciate. The process was so simple, no one believes me when I te Matt was wonderful, he showed me my trade value, showed me all the numbers which I appreciate. The process was so simple, no one believes me when I tell them about it. More

Report | Print

2018 Tiguan We had a good experience on picking our car. We did an internet search and found the car we wanted. Pricing was good so we made an appointment and ca We had a good experience on picking our car. We did an internet search and found the car we wanted. Pricing was good so we made an appointment and came in. everyone stayed till the sale was complete. finished after closing. thanks for the help in the purchase of our new car. My wife now wants an Atlas. More

Report | Print

Awesome I have been hearing the commercials for Strong VW for at least the last 3 years.. I needed a new car and Strong had what I wanted..The commercials are I have been hearing the commercials for Strong VW for at least the last 3 years.. I needed a new car and Strong had what I wanted..The commercials are True.. Go for a new or used car @Strong VW More

Report | Print