Chip Bryson

This is an issue with the service department where the issue with my car, a cam ladder reseal….a 2600 dollar repair…. I have now had to pay for twice in 14 months as it was poorly executed the first time issue with my car, a cam ladder reseal….a 2600 dollar repair…. I have now had to pay for twice in 14 months as it was poorly executed the first time at Strong. I did recommend this dealership nevertheless as the lifetime warranty is valuable and I’ve benefited from it. I just want those looking for a place to take your car for service to go in with a well rounded amount of information. The cam ladder reseal that I was driving on, as far as I know, was in the car from the factory, but I will give it the benefit of the doubt… let’s say it was repaired right before I bought the car. In that case it’s been in the car for 40k miles. After the Strong VW fix, the new seal had lasted 8100 miles before I had to have it fixed again at a different VW dealer in the valley…..and even the strong service manager agreed with me that was unusual. So every 8100 miles, I will have to spend another 2500 dollars to keep my car running? After asking for my money back, which has been refused, and negotiating with them for a month….where I even asked for 1500 dollars of in store credit…..so I give up more than 1k…..which they refused, their counter offer was to give me that $1500 dollar fix at cost. So the counter offer to make me whole was to have me spend more money with them. Never once have I become upset……I’ve been patient and respectful. I’ve written to Walker Strong the GM, and am waiting for a reply after describing the situation. So after reading the above, just to add a bit more info, on these two repairs alone, I have spent the trade-in value of my car. Obviously, this same situation can be applied to anyone going here……and I fully admit, the repair warranty is 12 months, and I had the second repair done at 14, I believe that a business with integrity would admit, regardless of the additional 2 months, the performance of this repair is unacceptable, and would want to do the right thing. I’ve been using Strong Volkswagen for parts and service for decades….literally!…..and this is the very first time I’ve ever had a reason to complain. To me, 2600 dollars is a lot of money…..which is why I drive a car with a 4800 dollar trade in value. To Strong I ask that you do the right thing for your customers. Keeping them coming back, with comfort based in your obvious integrity, is way more profitable than the few dollars you’re holding on to. Not doing so, and the negative feedback spread on these many many platforms, keeps you from reaching your full potential. I will update this later. More

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I lost count on how many cars we bought from Tony Glavas including myself, wife, kids and parents. Tony is literally THE BEST car salesman we've ever met! He is attentive, kind, and such a hard worker. including myself, wife, kids and parents. Tony is literally THE BEST car salesman we've ever met! He is attentive, kind, and such a hard worker. More

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I have used Strong for 15 years and have never been disappointed! Thanks to all of you for treating me like family. disappointed! Thanks to all of you for treating me like family. More

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I have dealt with Tony for over 15 years He is a great salesman Strong V/W is the best car dealership I’ve purchased from every Honest, clean, well ran dealership salesman Strong V/W is the best car dealership I’ve purchased from every Honest, clean, well ran dealership More

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They advertise constantly about there amazing Lifetime Warranty but when my daughter has tried to use it she gets the run around and treated poorly first time they had her car for a week and then when she Warranty but when my daughter has tried to use it she gets the run around and treated poorly first time they had her car for a week and then when she tried to get emissions done to register it and it failed and when she took it in again they gave her the run around again and it’s still not fixed . And it’s a 2015 Audi A3 so they told her take it to Audi and they did the same thing to her . Honor your warranty’s and fix stuff your supposed to fix shouldn’t be that hard 🤷‍♂️ More

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I am writing to share my recent experience as a young family with a newborn, highlighting our quest for a secure and dependable vehicle. Regrettably, our interaction with your dealership's pre-purchase i family with a newborn, highlighting our quest for a secure and dependable vehicle. Regrettably, our interaction with your dealership's pre-purchase inspection services fell short of expectations, raising concerns about the standards associated with the Volkswagen brand. Preparing to travel from Oregon to acquire a GTI from a third party, my primary focus was on ensuring a thorough examination of the vehicle to confirm its safety and rule out any aftermarket modifications. The inspection was completed, noting only the aftermarket wheels, which I was aware of. However, upon closer inspection before my drive back, I discovered two summer tires on the right side and two snow tires on the left. This oversight, if not caught, could have caused damage to my differential, posing a significant safety risk for my 900-mile journey home. Additionally, one tire was improperly mounted backward, lacking a proper bead set, further escalating the safety concerns that should have been promptly identified. Upon further examination by my mechanic in Oregon, it was revealed that the vehicle had numerous modifications, including updated suspension and engine modifications. Consequently, I now own a car without a warranty and potential safety issues, contrary to what I paid Strong Volkswagen to ensure. This departure from the safety and quality standards associated with the Volkswagen brand was deeply disheartening. More disconcerting was the failure of the inspection to identify critical engine modifications, posing potential safety hazards and warranty concerns. This lapse in attention to crucial safety matters could have had severe consequences during our long drive home, jeopardizing not only the vehicle's quality but also our trust in the dealership's commitment to customer safety. To compound our disappointment, the service manager, Chip Bryson, exhibited a regrettable level of rudeness. Instead of addressing the serious safety concerns raised, their response was limited to offering a refund solely for the inspection, suggesting that the issues should have been noted by the party from whom we purchased the vehicle. This response falls far short of the customer service and accountability we anticipated, especially given the gravity of the safety oversights. In light of these significant safety concerns and the inadequate customer service, I strongly recommend exploring alternative options for your vehicle needs. This recommendation is based on our diminished confidence in the dealership's ability to rectify their oversights, particularly those compromising the safety of the vehicle and its occupants. While I acknowledge that errors can occur in any process, the combination of these safety oversights and inadequate customer service has left me deeply dissatisfied. I urge the dealership to promptly review and rectify their inspection standards and customer service protocols, emphasizing the importance of customer safety and satisfaction. Strong Volkswagen, I expected more. More

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David was super awesome! He helped me test drive cars all day! I would recommend this dealer to anyone! He helped me test drive cars all day! I would recommend this dealer to anyone! More

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This is the third new car me and my family bought from strong vw every time it’s been a wonderful experience, today Billy Meade was absolutely amazing and whiling to listen about my concerns strong vw every time it’s been a wonderful experience, today Billy Meade was absolutely amazing and whiling to listen about my concerns More

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The associates at strong vw were helpful, attentive, kind and overall a great experience, definitely recommend. and overall a great experience, definitely recommend. More

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Everything went really well and the service advisors explained what was needed for my 50,000 mile checkup and what had been missed in the past and needed to be done and it is running really well since I explained what was needed for my 50,000 mile checkup and what had been missed in the past and needed to be done and it is running really well since I took it in More

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