Matt Helton

About a month ago I purchased a 23 Ford Bronco from Ryan Egan! He was amazing and friendly and very helpful! I did get a chance to talk with the other sales manager Kody and he was very friendly and super k Egan! He was amazing and friendly and very helpful! I did get a chance to talk with the other sales manager Kody and he was very friendly and super knowledgeable. My trade in was a 22 Bronco that i bought from Josh, he was such a great guy and had a great experience with him as well. Jim Cornes was the one that gave me a great deal on my trade in and was always in a great mood which was a great experience! My finance manager was Charles and he was so friendly and a great person to talk with and especially about warranties! I recently just had it in for service and every service woman was fantastic, they always have a smile on their face when I come in! The service department has always been a great place and have never had any issues, they have been fast and accurate with every service i’ve had! I think all the girls know me by name now and I have had nothing but great chats with all of them. The waiting area is always clean and have a lot of seating that fills up quick for nice people to meet! All in all, this dealership is like a family that want you to be apart of! Thank you all. More

Print

Vacation ruined stress levels thru the riof 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt safe driving my repaired car to Florida on vacation. Well my car broke down and was overheating. Turns out I need a new engine which is on back order for 7 weeks. I admit after all day and many phone calls to Ford they arranged for me to rent a car to drive home. What I am not happy is Ford needs to make arrangements to have my car sent to Ohio after the new engine is installed. I cant afford 4 more days off work to pick up my car when its fords defect that caused this. I was told there are 4 2017 Ford escapes in castrucci waiting for new engines and 3 at the dealership in Florida, a quick Google search shows there is a defect in this make and model in 2017. Ford knew I was driving to Florida after the car was fixed and they want me to lose pay to come back to get it. My vacation was ruined over this drama Just to update Mike castrucci did let me know they will have my car back in Ohio when it's fixed. Thank you I appreciate it More

Print