Worse service around, very unprofessional. Research your customer service representatives if character, morals and humanity matter. There are plenty of other lots and businesses to chose from.
"Excellent Sales Reps"
- Rob G
My wife and I needed a larger SUV, with grand kids, and all...We had an Explorer, but it wasn't quite big enough. We went to our usual dealers near Dayton, OH but they weren't very "willing to make a deal". We came across Mike C's dealership. I called just before 8 PM when they closed one evening, and Charlie took my call and didn't rush me, even though it was time for him to go home. We spoke the next day and he knew what we were looking for. We stopped at another dealer near Kings Island on the way down to Mike C, and they too seemed like they were doing me a favor for me to do business with them, much like the Dayton dealers. I called and told Charlie we were coming down. He had the perfect fit for us in the 2019 Ford Expedition Max Platinum demo that they had. We were going to purchase an extended warranty anyway, since today's vehicles are so "electronically" loaded. So the vehicle having 5000 miles on it didn't matter. It was in perfect shape. In the end, we saved almost $10,000.00 over what the other dealers wanted for a Limited version, and we purchased a Platinum, which is the higher-end model. I can't say enough about how well we were treated. It was worth the drive for us and to be treated like a "customer" was definitely something we haven't seen in a while. We will be going to this dealership from now on. Exceptionally pleasant experience.
"Heather is great to work with"
I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review of ford as the company and how I was disappointed about how ford (the brand) not the dealership was falling the customer. I wanted to make sure Heather was noted for being incredible helpful with my car woes. I was happy to have Mike Castrucci Ford help me with my car. My previous review i did in an email survey was based off my previous experience where I bought my car.
Employees Worked With