Matt Hill

Wish I could give a 0 Star rating, because that’s what they’ve earned. I purchased new Jeep Wrangler in October from San Leandro, had to bring it back in for service when the rains began in December, sinc they’ve earned. I purchased new Jeep Wrangler in October from San Leandro, had to bring it back in for service when the rains began in December, since the Jeep has several leaks during rain. Very evident from videos I provided, and from the vehicle itself during the rainstorm when I brought it in for service. Service advisor Anders, the self proclaimed Jeep Whisperer advised me to put a tarp on it since nothing is wrong with the Jeep. Refused to document his knowledge. Matt, the service manager, at least listened to my concern and said they’d look into it, as well as reassigned me a new service advisor. Alex, new service advisor, promised to look into it, called me a couple times during the week with updates. On Christmas Eve he called to come pick it up since they were unable to locate a leak. I was baffled by this finding. When I arrived for pickup, I signed the paperwork and the Jeep was delivered. When I went to leave, I noticed the Jeep was sopping wet, even though the paperwork states it was dry. I returned to the service desk, called Alex to come inspect and that is when lies became clear. He refused to change to paperwork to state the wet findings, instead attempting to create a plan where I tarp it to isolate the leak during rain. I saw where this was going, so I departed and called Jeep Customer Care on my drive him from the dealer to create a case. If you want to be neglected and lied to, go to San Leandro Jeep service. I learned the hard way. Shady folks over there unfortunately, they fooled me. Jeep Customer Care directed me to another dealership (Cardinale Jeep) and they found a leak within 2 hours. It is not fixed yet, still leaks, but they are honest at least. More

by tplanphier Verified Customer Verified Customer

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The worst service I have ever received from a dealership. They have had my car 3 times in September for DEF issues. This last time for 2weeks. The service tech Greg does not call me back and had his Newbe as They have had my car 3 times in September for DEF issues. This last time for 2weeks. The service tech Greg does not call me back and had his Newbe asked if I wanted my car back unfixed. More

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Terrible, awful, Incompetent and rude. If I could give them zero stars I would. They had me come in five times and each time so they fix the problem but never did If I could give them zero stars I would. They had me come in five times and each time so they fix the problem but never did More

by Leo Verified Customer Verified Customer

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Very detailed oriented shop friendly service and always updated me about my vehicle 10/10 will recommend updated me about my vehicle 10/10 will recommend More

by christopherlopez533 Verified Customer Verified Customer

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The service was timely and reasonable good customer service would definitely recommend your services and visit again service would definitely recommend your services and visit again More

by Happy Gilmore Verified Customer Verified Customer

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Came to drop off my truck first thing in the morning (7:30am) for a check engine light. Didn’t hear anything all day till I decided to follow up. They said more than likely won’t be able to get diagnose (7:30am) for a check engine light. Didn’t hear anything all day till I decided to follow up. They said more than likely won’t be able to get diagnose the truck till possibly Friday (this was a Wednesday). Spoke with the service manager, he said sorry, if I didn’t like it, come pick up the truck. Went to go pick up my truck and not going back. This dealership is maybe 15 mins away from my house and was my primary service dealership for my truck. More

by TB Verified Customer Verified Customer

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