Matt Hockemeyer | Page 2

They answered any questions I had they even brought my car back to work for me and drop the keys off as I was unavailable. They do offer to take you back to your destination as well, which is amazing so g car back to work for me and drop the keys off as I was unavailable. They do offer to take you back to your destination as well, which is amazing so grateful for the amazing service. More

by Sabrinajanae Verified Customer Verified Customer

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Sale was good but service No good first time came in for first oil change and had and still have an interior door panel broken or something from day one also truck has been trying to do a download since jus first oil change and had and still have an interior door panel broken or something from day one also truck has been trying to do a download since just after taking delivery and still is after 2 visits to the service department first they said they didn't have time second visit they changed their mind and told me it's impossible to do that I must wait for it to do it itself I know this is not true ! On the first visit they said they would call me about the messed up door panel still waiting almost a year later. Asked about it on the second visit and they never gave me an answer apparently they don't care after the sale is made! Second visit truck was not starting no power didn't offer a tow when I called said they could see me if I got the truck in tomorrow charged the batteries for 10 hours on automatic charging and never reached full but it started I brought it in they said both batteries were bad sent me on my way saying they replaced both ( Duramax diesel ) I got home opened the hood and find they only replaced one battery ! Marked the negative terminal tops with an X scribe. Also the first oil change i was low on Def fluid never topped it off when purched it from you it's supposed to be filled or at least 7 gallons added on the first oil change Gm pays Fact I asked to get my Def fluid taken care of and they added just half a jug less than 1 gallon. Lot's of Bad experiences never have these issues where the wife bought her canyon Denali !!!! More

by 3lears Verified Customer Verified Customer

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Thorough and fair. All communication was good. Will return for additional service on my other Acadia. All communication was good. Will return for additional service on my other Acadia. More

by rmohr Verified Customer Verified Customer

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Dealership is very courteous and professional. Always treated with kindness and respect, and they are willing to go above the call of duty to keep their customers happy! Always treated with kindness and respect, and they are willing to go above the call of duty to keep their customers happy! More

by randy96 Verified Customer Verified Customer

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This dealership is wonderful to work with from buying a vehicle to servicing it. Never a problem. vehicle to servicing it. Never a problem. More

by LJROWN75 Verified Customer Verified Customer

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all Richardson dealer ships are the greatest place to do business i give them a 10star business i give them a 10star More

by patfinn47 Verified Customer Verified Customer

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Prompt to detail and very accommodating with additional requests. Service was quick and friendly and customer friendly requests. Service was quick and friendly and customer friendly More

by saking0155 Verified Customer Verified Customer

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Friendly, efficient and everything went well. easy to get in and comfortable waiting room. enjoy the staff at Richardson’s. easy to get in and comfortable waiting room. enjoy the staff at Richardson’s. More

by llemke64 Verified Customer Verified Customer

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Everyone at the dealership is amazing and treats me with such kindness. I look forward to working with them for any needs I have. such kindness. I look forward to working with them for any needs I have. More

by Alyson Verified Customer Verified Customer

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Found leak in transmission during oil change and explained need to return to recheck. The transmission had TOTALLY failed in December, 2025 after driving the newly leased car only 6000 miles. Natur explained need to return to recheck. The transmission had TOTALLY failed in December, 2025 after driving the newly leased car only 6000 miles. Naturally, I had concern. John Houvener, Service Manager, further explained the need to return to check dye. More

by Karen MacArthur Verified Customer Verified Customer

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