Matt Horn

     Edited just now Greenway Kia and Kia Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warrant Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warranty still. At one point they told me my vehicle was ready only to find out when I drove 45 minutes to pick it up, that it in fact was not ready. At no point, has anyone offered a loaner vehicle to me while they determine how to fix my heat and air and safety recall on it. My brother in law had to call corporate to get any information since no one would provide any to me other than all expenses are completely out of pocket and was told that the dealership could in fact get me a loaner vehicle and they opened a case number for that and said it would be 3 days max. I called corporate today and they have changed their minds and said this is not something Kia does. The communication of this dealership is a complete joke. They even lost my vehicle when it was towed there and the service admin assist had the audacity to ask me if my vehicle had even been picked up from me yet. Not a single manager has called me to offer a resolution or an apology at minimum. I will never buy another Kia vehicle and I encourage everyone else to shop elsewhere too. More

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As an owner of a Kia Forte GT, I have to say this is an amazing vehicle! BUT BEWARE!! THE PRICE YOU SEE ONLINE MAY NOT BE THE PRICE! They apply a market adjustment based on the popularity of the veh amazing vehicle! BUT BEWARE!! THE PRICE YOU SEE ONLINE MAY NOT BE THE PRICE! They apply a market adjustment based on the popularity of the vehicle! Personally, I was not informed of this and signed the contract, not realizing the adjustment. I was charged $5k more than what the website said the price was… Greenway Kia told me you should have been more cautious when signing, but why would I even think I was being charged more than what I saw… It’s my fault for not being more cautious, so BUYER BEWARE! This unethical practice should have been predictable. My fault for thinking the world is safe from these behaviors and practices! If you know anyone considering a Kia from Greenway, please make them aware! I would hate for this to happen to anyone else! More

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Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they would rush the payoff check within 3 business days since I had a payment due in 7 days. I checked the balance on my old loan 6 days later and it still showed a balance. I called where that loan was from and they informed me no payoff has been made. I called the dealership and talked to Amy in accounting who assured me it was made and even gave me a check # and the address it was sent to which was correct, (but of course she couldn’t find the tracking # for the check for 4 days. Amy began ignoring my calls so I contacted my salesman Brandon who was not nothing short of spectacular during my sales experience. He told me he would have a tracking number to be by noon the next day and he came through. I ran the tracking number and not only was it not sent to the address she told me she sent it to, it wasn’t even sent to a bank. Tracking showed it was signed for by a guy at a loading dock. I called the bank and they said they can’t do anything which I totally understand. I informed them that the dealership already sold the truck I traded in and they advised me not only was that highly illegal, but obviously they won’t be able to obtain the title for the new owner. Today, I went ahead and made another $700 on my trade that I haven’t even had in 18 days and even now belongs to someone else. I called the dealership and they are refusing to place a stop payment on that check and issue a new check. I am now unable to close on my mortgage because my debt to income sky rocketed because now it’s showing 2 car payments (and a late truck payment) The dealership is refusing to do anything so my next step apparently has to be a lawyer and the Better Buisness Beareu. I had a bad feeling when I was on their website the night of the day I traded my truck in and there was already multiple pictures of it online which showed all my personal belongings (including a page of temporary bank checks) and my license plate still on the truck. They couldn’t even wait until we finished the deal and I cleaned out my truck of my belongings. I truly hope you do not buy a car from this place More

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My First New Car.... Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Fran Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Franklin for your New Car needs. To Dwight and Chris, Thanks a million times over.. More

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