Matt Kritzeck

No pressure, very helpful staff, great coffee and snacks, clean bathrooms and nice entertainment center clean bathrooms and nice entertainment center More

by wachozhuga Verified Customer Verified Customer

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While our experience from beginning to end was not perfect, White Bear Subaru deserves credit for trying to make things right and acknowledging mistakes along the way. In an imperfect world, we are gi perfect, White Bear Subaru deserves credit for trying to make things right and acknowledging mistakes along the way. In an imperfect world, we are giving 5 stars based on the overall experience, but there are a few things we learned that you might want to be aware of when buying a car from White Bear: 1. If you are located outside of Minnesota, get clear information on the cost to register the car. The third-party software they use to handle has an extra cost. 2. If you have any unique circumstances, confirm you have all the questions answered before you arrive at the dealership. This includes verifying any odd tax situations (our previous car was a total loss which allowed us a tax credit in our state). 3. Review all the financial information before you sign. While there is no intent to be sneaky from our experience, financial statements are complex and we found a fee we weren’t expecting after leaving the dealership. My wife and I reached out to White Bear through an information request on their website. We got a lot of information about the car from our salesperson Camila (who was fantastic). We committed to buying the car at the list price and asked for some financing information and provided details about our unique tax situation, but never got definitive answers from the Financing department. We were assured things would be figured out when we arrived a few days later (a Saturday morning) so we committed to driving four hours to the dealership. Unfortunately, things were not as figured out as we would have hoped when we arrived and it took about 30 minutes before all our financial paperwork was ready to be reviewed and explained. When we brought up our tax situation, it was initially brushed off by the financial person (Matt) as something they couldn’t help with because their third-party system couldn’t handle that situation. Not wanting to lose out on a $1500 savings, we debated not purchasing the car, but Matt suggested that they could send the paperwork in and hopefully we would receive the discount and they could refund us the difference (this ended up happening at the end). Things moved very quickly from there. This might have been because we seemed like we were in a hurry or there was another buyer after us, we are not sure, but we would have liked a slower, more in-depth process. Once we reviewed the financial paperwork a few days later in depth we found an “Optional Electronic Transfer Fee” for around $500. This was quite surprising, and we learned this was for registering the car in North Dakota. We provided feedback that we would not have purchased the car if this fee had been explained before we signed (and ideally explained before we even arrived). Lastly, partially due to our own fault and partially because it wasn’t explained, our car registration with North Dakota was delayed due to my license expiring six days after purchase (it was quickly renewed). While registration timelines aren’t under White Bear Subaru’s control, it would have been nice to been given a rundown of the normal process. Upon providing feedback, the Finance Manager Kevin was quick to reach out and address our concerns. He took them very seriously and apologized for our experience, even refunding the fee that was a surprise to us after we left the dealership. While our experience wasn’t perfect, there were a lot of highlights including working with Camila (who was amazing), getting a good deal on an in-demand vehicle, and being able to purchase the car in a few days after inquiring. We appreciate that Kevin took our feedback seriously and appreciated it and hope all future customers have a much better car buying experience than we did. While we wouldn’t recommend White Bear for out-of-state customers until you learn about the additional fees for registering, we would recommend them for their care for their customers and desire to make the experience as positive as possible. More

by rezzythecat Verified Customer Verified Customer

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Yvonne was a pleasure to work with, and she made sure we got the car we truly wanted, in a very easy, prompt and enjoyable way. got the car we truly wanted, in a very easy, prompt and enjoyable way. More

by esages Verified Customer Verified Customer

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Responsive and attentive for our out of state purchase. We had a somewhat complicated deal as we were buying from out of state for our son in the military and living in AK. After picking up the car I had We had a somewhat complicated deal as we were buying from out of state for our son in the military and living in AK. After picking up the car I had to drive to MO to have it shipped. The dealership worked with us to have all the documentation in order. More

by hestellin Verified Customer Verified Customer

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They had fast service and were able to give advice and answer questions. When there was something wrong with the car they got me in to the service techs to fix it quickly. answer questions. When there was something wrong with the car they got me in to the service techs to fix it quickly. More

by notebhan Verified Customer Verified Customer

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Customer service friendly, honest, efficient, responsive, caring, knowledgeable, fun, creative, trustworthy, guiding, clean organized awesome caring, knowledgeable, fun, creative, trustworthy, guiding, clean organized awesome More

by heather64 Verified Customer Verified Customer

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Dave did an excellent job helping me understand the vehicle and representing your dealership and brand. Super personable and wouldn’t sell me something he didn’t believe in. I’d buy again from him an vehicle and representing your dealership and brand. Super personable and wouldn’t sell me something he didn’t believe in. I’d buy again from him and the location. More

by BDSKON Verified Customer Verified Customer

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Very friendly and helpful in the entire process. David was very patient with all my questions on the features of my vehicle. David was very patient with all my questions on the features of my vehicle. More

by TJHOFFBECK Verified Customer Verified Customer

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Chris went above and beyond he was amazing I highly recommend going to see Chris even if it’s a little out of your way it will be worth the trip I promise! recommend going to see Chris even if it’s a little out of your way it will be worth the trip I promise! More

by tweetestnana Verified Customer Verified Customer

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Excellent service. The staff is very friendly and it is a no- pressure atmosphere. Highly recommend. The staff is very friendly and it is a no- pressure atmosphere. Highly recommend. More

by DRDCM1959 Verified Customer Verified Customer

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