Matt Kritzeck | Page 14

New MDX Professional, Courteous and Friendly as usual. The White Bear Acura team (Jay and Max) treated us with respect and helped us getting the car we wanted Professional, Courteous and Friendly as usual. The White Bear Acura team (Jay and Max) treated us with respect and helped us getting the car we wanted making the process easy, as they always do at WBA. More

by AcuraMDXbuyer Verified Customer Verified Customer

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Time for a second visitu Max our salesman was friendly and very helpful. Max listened to what are needs were and found the perfect car for us. I am deaf so when Max signed t Max our salesman was friendly and very helpful. Max listened to what are needs were and found the perfect car for us. I am deaf so when Max signed to me it was awesome! We bought my Outback here and now we bought a Crosstrek for Richard . We will definitely buy our next vehicle here. More

by NEWCOMB.JULIE Verified Customer Verified Customer

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Excellent Service! Ordered my Forester about one month ago, came early and was just as ordered. The financing was fast and easy and the team worked smoothly together to Ordered my Forester about one month ago, came early and was just as ordered. The financing was fast and easy and the team worked smoothly together to make it a great experience for me. More

by Sharie B Verified Customer Verified Customer

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Great work, prompt service! Thanks to Luke and team for a prompt oil change and tire rotation! Very courteous service and in a timely fashion I will be back for more work to be d Thanks to Luke and team for a prompt oil change and tire rotation! Very courteous service and in a timely fashion I will be back for more work to be done. More

by MCCANNON1986 Verified Customer Verified Customer

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Decent Prices, HORRIBLE maintenance staff I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, n I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, not pushy at all. Walked out the dealership that day pretty happy with my purchase. The next day I realized that my heater was blowing lukewarm air on the drivers side of the dash. Little bit of research concluded that there is a common issue with this particular year/model with the heater core clogging up. Not a big deal, scheduled for service the next day. This is where everything goes south. Upon driving in I was met by an service rep who fielded my keys and complaint. I informed him that although I am certainly no mechanic and I know it can be a multitude of different issues that I would recommend they check the heater core, as there is a TSB out on the vehicle. He quickly told me that wasn't possible and dismissed me. Again, I like to let people do their jobs so I didn't disagree. I got a call back couple hours later, telling me it was all fixed and their fix was changing the thermostat. Basically making my car run at a higher temperature hoping that it would hide my issue from my naive eyes rather than fix it. My thermometer readings were virtually the same as before I took it in, so I promptly drove the car right back into the shop. Things get ugly here. The service rep is instantly rude and almost yelling at me why I'm back already and they fixed it and it's blowing hot air so why on earth am I here yada yada yada. Long story short he was incredibly disrespectful and rude. I kindly asked to talk to the mechanic and eventually asked them to put THEIR thermometer in the vents to prove to me it was fixed. After this was performed the mood from their staff changed as they saw the drivers side was 30 degrees cooler. They put it back in for service, this time recognizing that the heater core was indeed the issue so performing a flush was the answer. I wish the story ended here. The flush requires a solvent, which they did not use. So while their flush did improve the condition of the heater core, there was still roughly a 15-20 degree gap between the two sides. At this point I've owned the car for 3 or 4 days and didn't even have it in my possession but for maybe 24 hours. I'm frustrated and don't want to deal with this service department anymore, so I walked in the sales office and asked for the manager. As we know, Luther has a return policy so I was prepared to return the vehicle and be done with this minor issue turned migraine. Manager was understanding and of course trying to save the sale he asked if he could put it through maintenance down at the local Honda Dealer. After the vehicle returned from the Honda dealer, the heater was running to specs. I really don't feel this place deserves anything more than 1 star. I know people make mistakes but to make repetitive mistakes and be disrespectful, people need to be held accountable. I feel the sales staff should have made me feel better about my experience rather than simply FINALLY getting my car fixed. Buy if you may, but PLEASE do not use their service department. I should never have to leave a review this long. More

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CAUTION: Buyer Warning I was a first time buyer of a newer vehicle. I would recommend the below to help the next person who buys from here...or anywhere. It would be my I was a first time buyer of a newer vehicle. I would recommend the below to help the next person who buys from here...or anywhere. It would be my recommendation to make the sales person be very clear every time they present an offer or change during the negotiation process. For example, the first offer was $1,000 off the marked price...plus tax, title, license. I thought they could do better as I told them I was trying to get down to a final price of $30,000. So then the second offer: $33,995 w/ 2K down was presented as a better "final price" and nothing was written next to it having anything to do with tax, title, and license. I thought they were including that as a better offer...nope! So..was the 2K part of the final prices or after I paid that? Ended up signing a deal for $36,000. Wouldn't have purchased the car. Then be aware that the financial person goes over all the pricing with a final price...my guy seemed in a rush to just get me to sign paperwork. He never pointed out any pricing, just sign here, here and here. Got the paperwork from the loan and realized the actual price I signed wasn't what I thought was agreed upon. So I called in and spoke with Brad, a manager. According to Brad, "I signed the paperwork agreeing to the price and they never ever would have quoted anything with tax, title and license included, because they don't know how to calculate it?" How are other companies able to figure it out? Hmmm. On my end, I should have asked more questions.... More

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Great Experience Everything was easy and everyone was friendly and amenable to requests/changes/whatever I needed. Overall I would highly recommend purchasing a car f Everything was easy and everyone was friendly and amenable to requests/changes/whatever I needed. Overall I would highly recommend purchasing a car from White Bear Acura. More

by dpfordham Verified Customer Verified Customer

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Fair price, good staff, great car Went to check out the inventory and it was impressive. Dan C was personable and not pushy. We feel like we got a decent deal. Considering I rank buyin Went to check out the inventory and it was impressive. Dan C was personable and not pushy. We feel like we got a decent deal. Considering I rank buying a new car up there with getting a root canal it was ok. More

by loomis.paul Verified Customer Verified Customer

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Faulty radio I have been dealing with this radio issue since I purchased the car, almost a year and a half ago. Constant disconnecting, CarPlay not working, inabil I have been dealing with this radio issue since I purchased the car, almost a year and a half ago. Constant disconnecting, CarPlay not working, inability to make calls. After many attempts to correct the issue, I thought the recall would finally solve the problem. No such luck! I hadn’t even driven down the street from the dealer when the same issues occurred. I was surprised that the service rep didn’t check to make sure it was working before signing off. The dealer offered to order a new head unit. Hopefully that will be the remedy More

by prmische Verified Customer Verified Customer

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Very professional, very helpful! David was terrific to work with. Very professional, knowledgeable and helpful in all respects. David made the entire car buying experience pleasurab David was terrific to work with. Very professional, knowledgeable and helpful in all respects. David made the entire car buying experience pleasurable. Would be very glad to work with David again! More

by suebri58 Verified Customer Verified Customer

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