Matt Lemus

Very clean and friendly environment. Parking valet was very responsive with getting me to the receptionist so I can be helped. Parking valet was very responsive with getting me to the receptionist so I can be helped. More

by howardhayes43 Verified Customer Verified Customer

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Process took more than 5 hours but was ok - a lot of waiting though. We also had to wait for the car to be washed and have some gas added……. Didn’t get the car washed because we didn’t want to wait a waiting though. We also had to wait for the car to be washed and have some gas added……. Didn’t get the car washed because we didn’t want to wait another 20 min. Got gas but it wasn’t filled - only about 1/3 of a tank. You would think if we didn’t get a car wash because of how long it took, we would have at least gotten a fill up? We spent $43k… Matt, the sales person was great - he tried to move things along and introduced the car well More

by douglas15 Verified Customer Verified Customer

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Gave us affordable pricing and explained the lease very thoroughly. I recommend consulting Dan before getting a new car. thoroughly. I recommend consulting Dan before getting a new car. More

by WENDY_PEDROZA9 Verified Customer Verified Customer

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Jorge was great help and very patient with me. Did not feel any pressure and he was very reassuring. Everyone at the dealer was kind and welcoming. They really helped me find something that worked Did not feel any pressure and he was very reassuring. Everyone at the dealer was kind and welcoming. They really helped me find something that worked for me. More

by Elizabeth Guzman Verified Customer Verified Customer

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First and foremost, the dealership is beautiful and the staff are very friendly and welcoming. Katheryn, our salesperson was also very kind and professional (which is why I gave her a rating of 2 and n the staff are very friendly and welcoming. Katheryn, our salesperson was also very kind and professional (which is why I gave her a rating of 2 and not 1) and greeted us quickly upon arrival, but that is were the professionalism ended. I purchased the vehicle 8 days ago, and since I left the dealership I noticed that when the vehicle is on the highway the driver side mirror rattles to the point that everything is a blur. Non-functional and frustrating really, but the issue here is that I have contacted Katheryn multiple times and she has yet helped me resolve this issue. Her follow through is the detailing issue here. There is no follow-through. I have been expecting a call or an email for service today, and it is now almost 3pm and still no contact. Also, I asked for a Honda LA baseball cap as a gift and was informed that I would be given an update (yes or no) the following day, and again I have yet to receive an answer via phone or email. I will be taking my Honda to another dealer for service, bottom line, and hopefully I can communicate with someone who really cares about their clientele. Disappointed overall. As for the finance dept., I can't quite remember the name of the staff, but she was also very kind. The issue that I have with this department is the lack of explanation and transparency when I was signing my paperwork. There was no explanation regarding anything. I understand that this is my responsibility when signing a contract, and I am completely fine with what I have signed, but I am disappointed that I wasn't given numbers or explained in detail what I was adding on to the contract. For example, I purchased Honda care without ever being offered it or having explained to me what it is and what the fee was. Luckily I knew ahead of time what it is, but it felt sneaky and dishonest to add it to the contract without informing me. Maybe this is a default add-on but I would have expected to be informed of this nonetheless. Last but not least, while waiting to meet with finance to finalize my paperwork I was informed that I would be waiting approximately 20mins, but I ended waiting for one an hour without any further updates or communication. I am content with my vehicle, but the lack of transparency and non-existent follow-up or follow-through from the sales department is awful. Unfortunate that this had to be my review. More

by ROYRN25 Verified Customer Verified Customer

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It the best experience that I have hade everyone is very helpful, I really recommend this place. helpful, I really recommend this place. More

by MAYJIMENEZ0915 Verified Customer Verified Customer

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Super easy and quick process to lease a car. The salesman we had was very helpful and patient. The salesman we had was very helpful and patient. More

by SFAJARDO01 Verified Customer Verified Customer

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Super easy and quick process to lease a car. The salesman we had was very helpful and patient. The salesman we had was very helpful and patient. More

by SFAJARDO01 Verified Customer Verified Customer

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Overall service was very good, could have been a little bit clearer at first. It took way too long. bit clearer at first. It took way too long. More

by jimmangia Verified Customer Verified Customer

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Buying a car from this dealership has been stressful, because when I was signing my contract they kept rushing me. As if it wasn’t enough I recall the inpatients seller constant reminder if I was done . because when I was signing my contract they kept rushing me. As if it wasn’t enough I recall the inpatients seller constant reminder if I was done .Now that I own the vehicle I have tried to get a copy of my contract and I have called and the only answer I am getting is we will email it to you. Yet I have seen no change or have I received the email that assured me I would get after the email. More

by Steven Verified Customer Verified Customer

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