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Matt Otis
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Matt Otis
Assistant Service Manager
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
2473 Pleasant Hill Rd
Duluth, GA 30096
320 Reviews
320 Reviews
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320 Reviews of Matt Otis
March 21, 2024
If I can I would have gave them a 0 for a rate don’t ever come here they give the wrong information. My mom came here Monday March 11,2024 and talk to rod in the parts Department and my gave my key to my dod come here they give the wrong information. My mom came here Monday March 11,2024 and talk to rod in the parts Department and my gave my key to my dodge caravan 2013 and rod look at it and told my mom that we need to order a whole new key for the car we did that Monday 3/11/2024 and paid $251 so the key gets here Tuesday and he told my mom Maureen Wells that if the key don’t work then we need to get a diagnostic on the car here and then the key gets here on Tuesday March 19, 2024 because I called up here on Wednesday March 20,2024 and told me that my key was there and nobody call me ahead of time and told me that my new key was here and I ask them how much it would cost for my car and I gave the description and the year to the services department and they told me they can fixed on and gave me a price and told me if I get it towed here between business hours they work on it for me I said okay me and my gets here on Thursday March 21,2024 now telling us that they can’t do what they promised us and they not trying to fixed both problems and they have bad customer service because we inconvenience us and got it towed here and they not trying to help us but just one problem but it’s two problems not just one. The worst service I have had thus far in my 44 years of life. More
by Lynese Anderson
Other Employees Tagged: Todd Reed, Montae Williams
Helpful 
August 20, 2023
Montage Williams and Matt Otis are the best at this dealership. Very professional and courteous dealership. Very professional and courteous More
by bmb88810
Other Employees Tagged: Montae Williams
June 07, 2023
Do not get your car serviced here! Took mine in for several items, one of which could only he done by a dealer. Another was the a/c. Paid for them to replace the evaporator core and th Took mine in for several items, one of which could only he done by a dealer. Another was the a/c. Paid for them to replace the evaporator core and the compressor. $2600. Got my car back, found they had gone though all the paper in the glove box, emptied the console, played with seat adjustments, played with overhead light. Also found the a/c not working. Brought it back under warranty. They did absolutely nothing except trash the stereo mounted in the trunk and left it a mess. If they had put gauges on it they would have found right away that there was no freon in it. I tried for a couple of months to make them honor their warranty to mo avail. Neither the service manager nor the general manager would answer my calls.i finally went elsewhere and paid someone else to do the job that Rick Hendrick should have done. Will never go back. FYI found out later that Hayes has a great service dept. More
by Anka
May 19, 2023
The staff in both service and sales were polite, professional and courteous. They had a great understanding of their product and what that means to a new customer. I would recommend them to all that professional and courteous. They had a great understanding of their product and what that means to a new customer. I would recommend them to all that have a need for their services. More
by JMSHAWK1955
Verified CustomerOther Employees Tagged: Steve Ostrovich, Erick Nunez, Brady Sullivan, Aleshia Kincade, Eric Chavez, Montae Williams , Travis Williams; Montae Williams; Matt (in service) I'm sure all are great but these are the ones that I remember.
December 23, 2022
Hendrick service team. Reached out to help fix the on going problems and I thank them for helping me. Getting my car back on the road. Reached out to help fix the on going problems and I thank them for helping me. Getting my car back on the road. More
by Ale
Other Employees Tagged: John
December 04, 2022
Angel Fereira is an excellent salesperson, very patient, she helped me with the whole process, very happy with my purchase, my family is grateful! she helped me with the whole process, very happy with my purchase, my family is grateful! More
by yuranicbravo
Other Employees Tagged: Todd Reed, Allan Magallanes, Mark Jorsling, Taylor Stewart, Danny Whang , Angel Fereira is an excellent salesperson, very patient, she helped me with the whole process, very happy with my purchase, my family is grateful
November 04, 2022
I was able to select a car no problem This dealer ship is great amazing service and plenty of vehicles to choose from great amazing service and plenty of vehicles to choose from More
by OSWALDOSUAREZ
Other Employees Tagged: Mark Jorsling, Omar Chabolla, Justin Woods
October 22, 2022
Great service department! Staff is extremely helpful and courteous. If you need your vehicle worked on this is the place to go you won’t be disappointed! Staff is extremely helpful and courteous. If you need your vehicle worked on this is the place to go you won’t be disappointed! More
by otism07
Other Employees Tagged: Lance Chapin, Shekhar Gosai, Montae Williams
June 03, 2022
Bobby in service is always top notch and I know what to expect every time I go in for service. expect every time I go in for service. More
by Bethegoldenboy
Other Employees Tagged: Lance Chapin, Shekhar Gosai, Aleshia Kincade, Eric Chavez, Bobby Reese, Montae Williams, Ashton Faircloth
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