Matt Otis
Matt Otis at Rick Hendrick Chrysler Dodge Jeep RAM Duluth
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Matt Otis

Assistant Service Manager

Rick Hendrick Chrysler Dodge Jeep RAM Duluth

2473 Pleasant Hill Rd
Duluth, GA 30096

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4.0
311 Reviews
4.0

311 Reviews

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311 Reviews of Matt Otis

June 03, 2022

Dealership Rating
Employee Rating

Bobby in service is always top notch and I know what to expect every time I go in for service. More

by Bethegoldenboy
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Recommend Dealer
Yes
Jun 08, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Bobby is an amazing guy and we love having him on our team!

June 02, 2022

Dealership Rating
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Eric Chavez is very professional and polite. He was very knowledgeable about my ram truck . I would 100% recommend both Eric and this dealership! More

by chhs15
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Quality of Work
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Recommend Dealer
Yes
Jun 08, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Eric is the man! Thank you so much for your recommendation!

May 31, 2022

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You had the vehicle for over a month! After bringing it back, right after i picked it up...i picked it up again and it still isn't fixed. Poor poor service! And poor communication! Most p More

by olivias1942
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Recommend Dealer
No
Jun 01, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100. Thank you and I hope to hear from you soon

May 30, 2022

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Courteous, friendly and professional. Will definitely bring my car back for service whenever it needs servicing. More

by sjobob
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Stewart

Jun 01, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 26, 2022

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Had my Jeep for 2 weeks. When I dropped off said 5 day turn around. Never called me to update status or to inform a part was not in for my recall. Horrible communication an More

by gabrielveras1
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
May 28, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100. Thank you and I hope to hear from you soon

May 25, 2022

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Employee Rating

I had a great experience at Rick Hendrix dodge Jeep and Chrysler. The work was done in a timely manner More

by Jasperjacksonworks
Customer Service
Quality of Work
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Recommend Dealer
Yes
May 26, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 20, 2022

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Awersome customer service. The employees are excellent. Love this location. Been going for years. Great More

by leelee2385
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Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Chapin, Aleshia Kincade

May 22, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 22, 2022

leelee2385 responded

Love coming to this location. The staff at the Duluth Ga location go over and beyond. Ive been coming to this location since 2016 and I have yet to be disappointed!!!

May 20, 2022

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The staff is very courteous and knowledgeable. I opted for a detail while my car was there and what an amazing job for a very reasonable price. More

by DORSEY.SEAN
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Recommend Dealer
Yes
May 22, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 16, 2022

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Employee Rating

The service crew is here is top notch. They always are very assertive to my concerns and do a great job explaining to me what needs taken care of on my vehicle. Thank you keep up the great More

by otism07
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Recommend Dealer
Yes
May 19, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 16, 2022

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Employee Rating

It was an excellent service. Eric is very oriented to understand customer needs. Thank you so much More

by Hernando18
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Chapin, Eric Chavez

May 19, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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