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Matt Roberts
Matt Roberts at Toyota of Kent

Matt Roberts | Page 4

Sales Manager

Toyota of Kent

1111 W. Main St.
Kent, OH 44240

5.0
100 Reviews
5.0

100 Reviews

Write a Review

100 Reviews of Matt Roberts

June 22, 2023

Dealership Rating
Employee Rating

My car was in 5 days later than they said it would be. They told me it was going to be there that day after I signed for it but it wasn’t.. I feel this dealership is untrustworthy. More

by JANELLEHEISER1973
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Kaylee Genthner, Tiffany Lucas

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Jun 25, 2023

Toyota of Kent responded

Hi Janelleheiser1973, thank you for taking the time to let us know again about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We apologize for the inconvenience that Toyota motor company has caused you with the delay in notice of the vehicle status. We try our very best to give you an accurate pick up date, based off the information Toyota gives us. Thank you again.

June 21, 2023

Dealership Rating
Employee Rating

It was a very nice and smooth transaction but this won't have been easy without Tom. He did an amazing job. His market skills are second to none. More

by AKRAHEEM76
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Kaylee Genthner, Tiffany Lucas, Tom

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Jun 24, 2023

Toyota of Kent responded

Akraheem76, we are so pleased you enjoyed your visit to Toyota of Kent! Feel free to reach out to us if you need anything. Have a wonderful day.

May 26, 2023

Dealership Rating
Employee Rating

Great customer service all around, sales and service! Love this dealership! Friendly helpful workers and quick service. More

by KLHERINK86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Ashley Williams

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Jun 01, 2023

Toyota of Kent responded

Klherink86, we are glad we could help! We hope to see you soon!

May 02, 2023

Dealership Rating
Employee Rating

Very professional and friendly, made the buying process smooth and fast. Would definitely recommend to anyone. More

by FIDURSKI33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Kaylee Genthner, Tiffany Lucas

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May 12, 2023

Toyota of Kent responded

Fidurski33, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 25, 2023

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Employee Rating

I was very pleased with the entire process at Toyota of Kent.5 stars the entire time. More

by RDOLLYHIGH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Kaylee Genthner, Tiffany Lucas

Print
Jan 11, 2024

Toyota of Kent responded

Rdollyhigh, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent!

April 21, 2023

Dealership Rating
Employee Rating

Friendly sales staff that took the time to go over all the options that were available to me. In the end I love my Tacoma! More

by VHICKIEDOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas

Print
Apr 26, 2023

Toyota of Kent responded

Hi Vhickiedoc, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 19, 2023

Dealership Rating
Employee Rating

Was extremely satisfied with my service. Was very knowledgeable and prompt. Will definitely recommend the service here. More

by STTBOUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 26, 2023

Toyota of Kent responded

Sttbound, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. We're looking forward to your next visit with us!

April 18, 2023

Dealership Rating
Employee Rating

Excellent service with all facets of this transaction---couldn't have been smoother for us and we live over 100 miles away from Kent. More

by DAVE42ROBERTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trevor Kovacs

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Apr 26, 2023

Toyota of Kent responded

Dave42roberts, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

April 12, 2023

Dealership Rating
Employee Rating

People were great they had the truck the only problem I had had nothing to do with them they didn’t put the floor mats in that truck side from that it was one of my best car buying experiences More

by THOMASFINNERTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Kaylee Genthner, Tiffany Lucas

Print
Apr 26, 2023

Toyota of Kent responded

Thomasfinnerty, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2023

Dealership Rating
Employee Rating

Thought I was getting a maintenance service and was charged over $500 in labor more than double the price of the actual materials used. More

by missego77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Kaylee Genthner, Tiffany Lucas

Print
Apr 26, 2023

Toyota of Kent responded

Hi Missego77, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at 330.673.2200 and ask for Nick Williams our service manager to discuss this further.

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