Matt Taft
Matt Taft at Matthews Nissan

Matt Taft

Service Advisor

Matthews Nissan

3101 Vestal Pkwy E
Vestal, NY 13850

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4.8
44 Reviews
4.8

44 Reviews

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44 Reviews of Matt Taft

March 10, 2026

Dealership Rating
Employee Rating

Very accommodating never had a problem scheduling service. Always had the vehicle completed when asked for. More

by gbrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett

Mar 16, 2026

Matthews Nissan responded

Hi- Thank you for your kind words! We’re glad our service team took great care of you.

March 09, 2026

Dealership Rating
Employee Rating

Always good service and easy to deal with. Everyone is very helpful and very friendly. More

by miobst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Matthews Nissan responded

Hi- It’s our goal to make every visit a great one and we're happy to hear our Team delivered!

February 25, 2026

Dealership Rating
Employee Rating

I’ve being going to the dealership for a year, I’ve been pleased with the work they’ve performed. They need to focus on the little details such as reviewing the customers rewards program to ensure they don’ More

by jburnett7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett

Feb 26, 2026

Matthews Nissan responded

Hi- Your feedback means a lot to us. If there is anything more we could have done to provide a better experience, please don't hesitate to let us know.

February 17, 2026

Dealership Rating
Employee Rating

My alignment was done in a timely and professional manner. The people at Matthews Nissan are great!! More

by blue87irocz350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Matthews Nissan responded

Hi- We’re glad to hear your service visit went smoothly. See you next time!

February 04, 2026

Dealership Rating
Employee Rating

I wasn't present for the service appointment; my mom was there. However, she did make a point to call me and rave about the excellent service she received at the shop. More

by jdfariello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Feb 04, 2026

Matthews Nissan responded

Hi- Thank you for the perfect review. We look forward to assisting you again in the future!

January 26, 2026

Dealership Rating
Employee Rating

I scheduled and brought my Rogue to the service department for a RECALL NOTICE. I waited in the customer lounge and it was completed in about an hour. More

by JAHNAY24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Matthews Nissan responded

Hi- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

January 21, 2026

Dealership Rating
Employee Rating

Everything was great! They kept me updated on everything, and informed me of all the services they also have to offer! More

by marukuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett

Jan 22, 2026

Matthews Nissan responded

Hi- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

January 16, 2026

Dealership Rating
Employee Rating

I wasn't happy at all the way this recall went and the way it was dealt with, I made 3 trips to your dealership which is approx. 20 miles one way , your rep. Matt said that the recall on his comp. Was dif More

by frankhaus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2026

Matthews Nissan responded

Hi Frank- We regret that the service costs did not meet your expectations. Your feedback is valuable and will be shared with our team in an effort to provide a better future experience. We have forwarded this along to our management team in hopes of reaching a solution.

January 12, 2026

Dealership Rating
Employee Rating

Took us right in for our warranty work and completely in less than 1/2 the time we thought. We are always treated respectfully and as if we matter. Very pleased. More

by monahan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2026

Matthews Nissan responded

Hi- It’s our goal to make every visit a great one and we're happy to hear our Team delivered!

December 08, 2025

Dealership Rating
Employee Rating

Always very nice people and good service here! I never leave disappointed and know my car is taken care of. More

by cfaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Dec 10, 2025

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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