Matthew Bitterhoff | Page 27

Telephone messages are NOT returned in the service or body shop, communication was good when we were on site only. Matthew was very good arranging service and communicating service needs but overcharged body shop, communication was good when we were on site only. Matthew was very good arranging service and communicating service needs but overcharged me $30.00 and made repeated promises to refund my credit card, but didn’t seem to know how to do it. I am still out the money after 3 phone messages and two in person visits to speak with him. Service was good and body shop was good. The people we worked with complained about how busy they were and our car key was accidentally placed in the box for cars that were totaled which caused us to wait unnecessarily while the mystery was solved. Please contact me about refunding my money. My messages have not been returned..We appreciated the body shop being willing to do the painting immediately and providing a rental car for 2 weeks. More

by Sparky Verified Customer Verified Customer

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Very bad service I have to wait too much after the appointment also and nobody was giving right answer appointment also and nobody was giving right answer More

by tinupatel2004 Verified Customer Verified Customer

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I usually have a great experience. But on this day they were very late on my appointment time which was frustrating because I booked it for early in the morning because of things I had But on this day they were very late on my appointment time which was frustrating because I booked it for early in the morning because of things I had to get done. The lady who took my information was not very welcoming. Then I asked for a courtesy Carwash and I came back to pick the car up and the car was not cleaned. I asked the lady who helped me why the car wasn’t cleaned and she said “well I wrote it on the paperwork”. So I left. More

by breanna_nice Verified Customer Verified Customer

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Service was delivered ahead of promised time and below original estimate. One repair is was made saving expensive replacement. original estimate. One repair is was made saving expensive replacement. More

by DaveLOS Verified Customer Verified Customer

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Friendly staff and nice and clean waiting room love the coffee bar and all that but I personally wait 3hrs to get my 2022 4runner done I know they was busy but it was the first time hopefully next time don coffee bar and all that but I personally wait 3hrs to get my 2022 4runner done I know they was busy but it was the first time hopefully next time don't have to wait too long thanks More

by marioestrada8426 Verified Customer Verified Customer

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Matthew in the Service Department got my vehicle in and out quickly! I really appreciate it. I will definitely be back! out quickly! I really appreciate it. I will definitely be back! More

by Jctipton1952 Verified Customer Verified Customer

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Excellent technicians and service managers at this location. Very good communication skills and accurate estimates location. Very good communication skills and accurate estimates More

by deborahdicarlo Verified Customer Verified Customer

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As always, on time, personal service. Kind personnel who find you a seat and take care of the details. Kind personnel who find you a seat and take care of the details. More

by FranPe Verified Customer Verified Customer

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Fantastic service! Got me in same day and answered all my questions about my vehicle. Got me in same day and answered all my questions about my vehicle. More

by cb3 Verified Customer Verified Customer

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I have always had a good experience every time it’s time for a my service day. for a my service day. More

by whitingb56 Verified Customer Verified Customer

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